TechWiki - User contributions [en]

Reimaging Local Unit Computers

2026-01-16T18:44:48Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]

'''Important notice regarding Windows 10'''

Starting October 14, 2025, Microsoft officially ended support for Windows 10 and no longer provides any support or security updates for this platform. Windows 10 and any previous OS version have been officially deprecated in the church environment. As there are no security updates available, this platform is being actively exploited and poses a security risk. Meetinghouse and stake systems should be updated to Windows 11 as soon as possible.

In some instances, ward and stake systems will not support Windows 11. These systems should be removed from service or replaced using the processes defined for your area. You can also check to see if a system is suited to run Windows 11 by running the Microsoft PC Health Check App. The application and usage information is found at <nowiki>https://support.microsoft.com/en-us/windows/how-to-use-the-pc-health-check-app-9c8abd9b-03ba-4e67-81ef-36f37caa7844</nowiki>

Instructions on how to install a fresh install of Windows 11 are found at the bottom of this document.

'''Reimaging a system running Windows 11'''

If the system is already running Windows 11 and the system needs to be reset, the easiest, and fastest way to accomplish this is to use the “Reset my PC” feature found in Windows 11:

1. Before resetting the PC, back up any important files. As they will be deleted through the reset. '''Should you need help with this task or any step in these instructions please contact GSD for assistance.'''

2. In the Settings app on your Windows device, select System > Recovery.

3. Select Reset PC. A new window will open.

4. Select Remove Everything.

5. Select Local Reinstall.

6. Review the settings. They should be:

* Remove Apps and Files. Do not clean the drive.
* Reinstall Windows from this device

7. Click the Next button.

8. The app will present one final review of the settings.

9. Click Reset.

The reset process will typically take 20-30 minutes or less depending on the system.

Once Windows is restored, please follow the provisioning process found at: [[Setting Up a New Clerk Computer]]

'''Install or reinstall Windows 11 from a thumb drive.'''

Requirements:

* An internet connection
* A blank 8GB or larger USB thumb driv

1. Before beginning, back up any important files. '''Should you need help with this task or any step in these instructions please contact GSD for assistance.'''

2. Follow the “Create Windows 11 Installation Media” instructions found at: [https://www.microsoft.com/en-us/software-download/windows11?msockid=101850d9e1f16a7e22904656e0886b9b Download Windows 11] to create installation media.

3. After the media has been created. Boot the computer to be reset from the thumb drive.

4. Complete language and keyboard settings for your region.

5. You will now be prompted for setup options. Select “Install Windows 11” and check the box indicating that you understand everything will be deleted as part of the installation.

6. Accept the license agreement when prompted.

7. You will be prompted for a partition to install the operating system on.

Note:

If no system partitions are listed, it will be because of a setting within the system BIOS that needs to be changed. In this case, you will need to remove the thumb drive, turn the system off by holding the power button for 15-30 seconds. Reboot the system and when the vendor logo is displayed, use the appropriate keys to boot into the system BIOS:

* Dell computers, use F2 to access the BIOS Setup or F12 to access the boot menu to then access the BIOS.
* Lenovo computers, use F1 or F2 to access the BIOS Setup or F12 to access the boot menu to then access the BIOS.

Once in the system BIOS, select storage and change the setting from RAID to AHCI. Save the settings and reboot. Repeat steps 3-7 of this guide.

'''Should you need assistance with any of these steps please contact the GSD.'''

8. Follow the rest of the instructions to complete installation of Windows 11.

When setup is complete, follow the instructions found under [[Setting Up a New Clerk Computer]]) to provision and set up the system for use your ward or stake environment.
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Reimaging Local Unit Computers

2026-01-16T18:43:35Z

KirbyDM: Major update from Brian Coons

> [[Meetinghouse Technology]] > [[Computers]]

'''Reimaging Local Unit Computers'''

'''Important notice regarding Windows 10'''

Starting October 14, 2025, Microsoft officially ended support for Windows 10 and no longer provides any support or security updates for this platform. Windows 10 and any previous OS version have been officially deprecated in the church environment. As there are no security updates available, this platform is being actively exploited and poses a security risk. Meetinghouse and stake systems should be updated to Windows 11 as soon as possible.

In some instances, ward and stake systems will not support Windows 11. These systems should be removed from service or replaced using the processes defined for your area. You can also check to see if a system is suited to run Windows 11 by running the Microsoft PC Health Check App. The application and usage information is found at <nowiki>https://support.microsoft.com/en-us/windows/how-to-use-the-pc-health-check-app-9c8abd9b-03ba-4e67-81ef-36f37caa7844</nowiki>

Instructions on how to install a fresh install of Windows 11 are found at the bottom of this document.

'''Reimaging a system running Windows 11'''

If the system is already running Windows 11 and the system needs to be reset, the easiest, and fastest way to accomplish this is to use the “Reset my PC” feature found in Windows 11:

1. Before resetting the PC, back up any important files. As they will be deleted through the reset. '''Should you need help with this task or any step in these instructions please contact GSD for assistance.'''

2. In the Settings app on your Windows device, select System > Recovery.

3. Select Reset PC. A new window will open.

4. Select Remove Everything.

5. Select Local Reinstall.

6. Review the settings. They should be:

* Remove Apps and Files. Do not clean the drive.
* Reinstall Windows from this device

7. Click the Next button.

8. The app will present one final review of the settings.

9. Click Reset.

The reset process will typically take 20-30 minutes or less depending on the system.

Once Windows is restored, please follow the provisioning process found at: [[Setting Up a New Clerk Computer]]

'''Install or reinstall Windows 11 from a thumb drive.'''

Requirements:

* An internet connection
* A blank 8GB or larger USB thumb driv

1. Before beginning, back up any important files. '''Should you need help with this task or any step in these instructions please contact GSD for assistance.'''

2. Follow the “Create Windows 11 Installation Media” instructions found at: [https://www.microsoft.com/en-us/software-download/windows11?msockid=101850d9e1f16a7e22904656e0886b9b Download Windows 11] to create installation media.

3. After the media has been created. Boot the computer to be reset from the thumb drive.

4. Complete language and keyboard settings for your region.

5. You will now be prompted for setup options. Select “Install Windows 11” and check the box indicating that you understand everything will be deleted as part of the installation.

6. Accept the license agreement when prompted.

7. You will be prompted for a partition to install the operating system on.

Note:

If no system partitions are listed, it will be because of a setting within the system BIOS that needs to be changed. In this case, you will need to remove the thumb drive, turn the system off by holding the power button for 15-30 seconds. Reboot the system and when the vendor logo is displayed, use the appropriate keys to boot into the system BIOS:

* Dell computers, use F2 to access the BIOS Setup or F12 to access the boot menu to then access the BIOS.
* Lenovo computers, use F1 or F2 to access the BIOS Setup or F12 to access the boot menu to then access the BIOS.

Once in the system BIOS, select storage and change the setting from RAID to AHCI. Save the settings and reboot. Repeat steps 3-7 of this guide.

'''Should you need assistance with any of these steps please contact the GSD.'''

8. Follow the rest of the instructions to complete installation of Windows 11.

When setup is complete, follow the instructions found under [[Setting Up a New Clerk Computer]]) to provision and set up the system for use your ward or stake environment.
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Selecting Clerk Computers

2025-11-13T19:19:59Z

KirbyDM:

==== Selecting Computers for Clerks in Local Units ====
We are often asked about the computers specified for use by clerks in local units. There are five criteria used to choose machines for local units, listed below in no particular order of importance.

===== Utility =====
At a minimum, computers must support the work required of clerks by the General Handbook. With the discontinuation of MLS, all required work is now completed in a web browser. This makes a Chromebook the preferred option. A Chromebook enrolled in Church Management allows the clerk to open a browser as a guest and complete all his work without needing to log into the Chromebook. In this case, the clerk will log into the machine, open a browser, and complete his work. Chromebooks and Windows machines are sized for Bishopric and Clerk related tasks. This may not be adequate for units using the device for other purposes. A Windows computer may be ordered for special use cases approved by the unit leader.

===== Availability =====
We work with CDW and Dell to make ordering computers easy. We pick models that are part of the regular inventory to minimize delivery delays. Areas can order from the vendor that works best for them. International areas may order from local vendors. Computers ordered from local vendors must be capable of being enrolled in Church management for Chromebooks or being provisioned for Windows computers.

===== Budget =====
We respect the window’s mite. However, older computers in use can represent security risks for the Church if they fall out of vendor support. We recommend replacement of Windows computers every five years and Chromebooks should be replaced when the OS is no longer being updated (up to eight years).

===== Security =====
Chromebooks offer a significant advantage in security. All history and any saved documents are erased when a guest session ends. Clerks and Bishops can create an account on a Chromebook to save documents. Only the account holder can view these documents, making the Chromebook far more secure than a Windows computer with a shared account.

===== Durability =====

We specify computers that can remain in use for at least five years. Units should leave computers on when circumstances allow to ensure that OS updates are received. Chromebooks will receive OS updates for up to eight years from the date of purchase. Windows updates depend on the age and OS of the computer. We recommend that Windows machines be replaced every five years. Chromebooks should be replaced when they stop receiving updates.
[[Category:Meetinghouse Technology]]

Software Tools

2025-11-13T19:15:38Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

A technology specialist should verify that all software used on clerk Windows computers and Chromebooks complies with the following guidelines.

A clerk Computer may be either a Chromebook or a Windows computer.

Clerk computers are to be used to access Leader and Clerk Resources (LCR) to manage membership information and finances for Church purposes only. LCR is accessed through a web browser. Additional software is not generally needed.

Local units should not install software that is not on the approved list.

If the stake president approves the use of additional software on the clerk computer, it is recommended that the clerk use browser-based products rather than installed applications or programs to help prevent potential licensing, security, support, and data privacy issues.

Do not store personal information on local drives when using third-party software not provided by the Church.

Occasionally, Church headquarters will audit local computers and remove applications that violate these guidelines from the hard drive without notifying the local unit technology specialist.

When it is determined that a unique need requires additional software not provided by the Church, the Church recommends using free software applications like OpenOffice whenever possible to keep costs down and to reduce the burden of keeping license agreement records.

Additional guidelines regarding software include the following:

== INTERNET BROWSERS ==
All Windows computers will have the standard Windows Edge browser and Chromebooks will come with the Chrome browser. The use of other browsers is also authorized:

* [https://www.google.com/chrome/downloads/ Chrome]: An internet browser developed by Google.
* [https://www.mozilla.org/en-US/firefox/new/?redirect_source=firefox-com Firefox]: An internet browser developed by Mozilla.

== APPROVED APPLICATIONS ==
Windows Edge and Google Chrome handle PDF files adequately.
*[https://www.foxit.com/pdf-reader/ Foxit Reader]: A lightweight alternative to Adobe Reader for viewing and printing PDF files.
*[http://www.cutepdf.com/products/cutepdf/Writer.asp CutePDF]: A print driver that allows documents to be saved in PDF file format and stored on the hard drive rather than printed to save paper and toner.
*[http://www.photoscape.org/ps/main/download.php PhotoScape]: Free photo-editing software that provides features such as crop, straighten, red-eye removal, add text, retouch, and so forth. With this software, you can prepare photos of ward or branch members to post on a meetinghouse bulletin board or to upload to the unit’s online directory on ChurchofJesusChrist.org.

== OPERATING SYSTEMS ==

* All Church-owned Windows desktops ship from the manufacturer with a Microsoft operating system (OS) installed. The only supported OS version is Windows 11.
* Windows 11 computers come licensed from the manufacturer; however, these licenses are stored digitally on the device. No visual indication may be present.

Should you order a Chromebook or a Windows Computer

2025-11-13T19:13:51Z

KirbyDM:

Unless otherwise determined, units will receive a Chromebook when it is time to replace the current clerk computer.

A Chromebook is the preferred device for units that use the device primarily to access and use Leader and Clerk Resources (LCR). [[Applications for Clerk Chromebook|Open-source productivity software]] can be installed on a Chromebook for word processing and spreadsheet tasks. Also, not all printers are compatible with the Chromebook Operating System. Follow this [https://support.google.com/chromebook/answer/7225252?hl=en&ref_topic=3403353#zippy=%2Ccheck-that-your-printer-is-compatible link] to verify that your current printer is compatible.

A Windows Computer may be ordered when in addition to the Chromebook requirements stated above, the unit is using the device for activities not supported on a Chromebook and approved by the unit leader.

Please communicate early with your Stake or District Technology Specialist if a Windows computer is required who will communicate with the Facility Manager.
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Erasing a Hard Drive

2025-11-13T19:10:24Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

When a clerk computer reaches the end of its replacement cycle, the technology specialist is required to erase the hard drive before the machine is disposed of by the facilities management group (FMG).

It's a good idea to 'sticker' (label) computers that you have already completed the erase process, so your FM know what is ready for disposal.

Chromebook

Powerwash your device following the instruction at this [https://support.google.com/chromebook/answer/183084?hl=en link].

'''<br />Windows Computer'''

'''Quickly erase data AND operating system'''

Try one of these 3 methods to perform a secure-erase and relatively fast process.

* Use the computer's built-in BIOS secure-erase function. This is an ideal as this method typically utilizes the best way to erase the internal hard drive, the BIOS issues a command to the hard drive for it to erase itself securely. For instance, Dell's built-in BIOS Data Wipe initiates a command that results in either a "Purge" or "Clear" state in accordance with [https://www.dell.com/support/kbdoc/en-us/000186133/dell-data-wipe-nist-800-88r1-supported-hard-drive-sanitize-actions NIST 800-88r1]. With solid-state drives, the procedure takes a matter of seconds to complete, for a SATA drive it could take an hour depending on the capacity of the hard drive. Older computers may not have this BIOS disk-wipe functionality built-in, in which case you could use the hard drive manufacturer's own utility to perform secure-erase function, or (USB) boot an operating system that can perform the required function.

Dell (BIOS) Data Wipe Instruction:

https://www.dell.com/support/kbdoc/en-nz/000146892/dell-data-wipe

or

* Use Windows' Diskpart command.

# Boot from a Windows 11 installation USB stick.
# When in Windows Setup Select "NEXT"
# On the Bottom left side, you will have the option to "REPAIR YOUR COMPUTER", select this.
# Select "TROUBLESHOOT"
# Select "COMMAND PROMPT"
# Type DISKPART Press enter.
# DISKPART> (Is what you should see)
# Type list disk
# Type select disk 0
# Disk 0 is now the selected disk. (Is what you should see)
# Type CLEAN and press enter (Apparently, they do [repeat] this step three times.)
# You can verify by Typing LIST DISK
#* The Size should match the free space. For example:
#* Disk ###. Status. Size Free. Dyn Gpt
#* * Disk 0. Online. 238 GB. 238 GB
# Type Exit
# Type Exit
# Process complete, select TURN OFF YOUR PC

With the above two erase methods, if needed, a fresh operating system (without provisioning) could be reinstalled if needed. Obviously, that would unnecessarily increase time spent on a computer that will be disposed anyway.

or

* Remove the hard drive and physically destroy the hard disk, drastic but effective. Obviously, you would then be disposing a computer without a working hard drive. Please confirm with the Facilities manager if this is the method he/she is happy for you to use, in case the computer is to be repurposed or used as parts for existing stock. Methods: For a solid-state hard disk, crushing the integrated memory chips on the module card should render data unrecoverable. For SATA drives, you would need to open the drive and destroy the circular disk platters, so they are not readable by the read/write heads. Before attempting this destroy method, you would need to know where to find these components so you're not needlessly destroying the wrong part(s) and not achieving the desired outcome of destroying the data.

or

'''Erase data and retain existing operating system (the extremely slow method)'''

* The easiest way to reset the PC is to use the "Recovery: Reset this PC" functionality built into Windows.

Note: This is an extremely slow process to complete and may not securely erase data from the computer’s hard drive, meaning that user data can still likely be recovered using data recovery utilities. Of course, if Windows BitLocker was used to encrypt the drive, then the wiped data is unlikely to be recoverable by classical computing.

== STEP 1 ==
Turn on the PC and log in to Windows.

== STEP 2 ==
Right-click the Start menu and click '''settings.'''

[[File:Erase HDD image 1.png]]

== STEP 3 Windows 10 ==
Click '''Update & Security.'''

[[File:Erase HDD image 2.png|477x477px]]

== STEP 3 Windows 11 ==
Click '''System.'''

[[File:Step3Win11.jpg|356x356px]]

== STEP 4 Windows 10 ==
Click '''Recovery.'''

[[File:Erase HDD image 3.png|423x423px]]

== STEP 4 Windows 11 ==
Click '''Recovery.'''

[[File:Step4Win11.jpg|750x750px]]

== STEP 5 ==
Under “Reset this PC,” click '''Get started.'''

[[File:Erase HDD image 4.png|451x451px]]

== STEP 6 ==
Select '''Remove everything.'''

[[File:Erase HDD image 5.png|438x438px]]

== STEP 7 ==
Click '''Change settings''' and toggle the option to '''On''' for data erasure, then click '''Confirm.'''

[[File:Erase HDD image 6.png|441x441px]]

[[File:Erase HDD image 7.png|440x440px]]

== STEP 8 ==
Once you click '''Next''', you will receive one final prompt that summarizes what you have requested and asks you to confirm. Click '''Reset''' to start the reset process.

[[File:Erase HDD image 8.png|446x446px]]

== STEP 9 ==
After you confirm and click '''Reset''', it will say “Preparing to reset this PC. It will restart automatically.” You will also see a percentage. Once the PC has finished preparing and reaches 100%, it will reboot the machine and start the reset process. The reset process can take anywhere from 25 minutes to a few hours, depending on the options you have chosen. You should see a progress percentage upon reboot; once it reaches 100%, the reset is complete. Please contact your facilities management office for country-specific disposal instructions.

[[File:Erase HDD image 9.png|454x454px]]

Computer Replacement Cycle

2025-11-13T19:05:10Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

== Replacement Cycle ==
Church local unit Windows computers are replaced on a five-year cycle in accordance with local and area facility management group (FMG) budgets. Hardware failures are an exception to this policy. The stake physical facilities representative (PFR) should work with the FMG during the fourth year of the computer’s life so that funds from the annual plan can be requested to replace the computer during the fifth year.

Chromebooks should be replaced when they no longer receive automatic OS updates from Google. Updates may be provided for up to eight years.

Monitors and printers may be replaced as needed. When a need arises, the technology specialist should contact the stake PFR, who will address issues or replacement needs with the FMG. If you have questions about where a particular computer is in its life cycle, the PFR can inquire of the facilities management office.

=== Procurement ===
The local FMG is responsible for procuring computers, monitors, and printers. Local units are not charged for these purchases, and there are no forms that need to be filled out. The stake PFR simply contacts the FMG and tells them what is needed. If the FMG doesn’t have the proper equipment in stock, it will order hardware based on current guidelines.

=== Computers for new units ===
When a new ward is created, the stake PFR contacts the FMG, which orders a new Chromebook and printer.

=== Repair ===
After the manufacturer’s warranty has expired, computer repairs become the responsibility of the FMG. The FMG completes a cost analysis to determine whether to repair or replace a computer that is no longer under warranty but is not yet scheduled for replacement.

=== Erasing hard drives ===
See [[Erasing a Hard Drive]].

=== Disposal or transfer of computers ===
After the technology specialist has received approval from the stake PFR, the technology specialist should erase the hard drive of the old computer and then contact your Facilities Management Office. The FMG will dispose of or transfer the computer. Computers are considered hazardous waste, and the Church can be held at significant liability if computers are not disposed of properly.

=== Supplies ===
Local units are responsible for standard printer supplies such as paper and toner. These are paid for using local unit funds.

Clerk Chromebook Quick Startup Guide

2025-11-13T19:00:40Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Meetinghouse Computers|Computers]]

== '''Welcome to your new Chromebook''' ==
Chromebooks are the default device used for clerks. They are web-based devices capable of logging into all the church's websites and portals. This document will describe the process used to set up the Chromebook for use at church.

Using a Chromebook allows you to skip the login step required on a Windows PC. As a clerk, you do your work by using a browser like Google Chrome to go to websites like lcr.churchofjesuschrist.org or just churchofjesuschrist.org. Once there, you log onto the website using your Church username and password.

A Chromebook requires an active connection to the Internet provided in most meetinghouses. You should only use a Chromebook when you have access to the Internet.

Other work that you do can also be done by using tools like Google apps that you get to by using Google Chrome.

It is essential to consider the security of your Chromebook. Its size and portability make it an obvious target for theft. Also, access to the Chromebook is open (no password) to anyone who has access to your Chromebook. When not in use or in an unoccupied clerk’s office, the Chromebook should be in a locked office, cabinet, or drawer.

== '''Set up your Chromebook''' ==
Your Stake or Ward technology Specialist may have already completed some or all these tasks.

* Unpack your Chromebook.

* Plug the power cord into your Chromebook and an available power outlet.
* Connect your Chromebook to the network. If a network port is not available on your Chromebook, use the USB to Network adapter cable provided separately. Contact your Technology Specialist if you did not receive the adapter cable. You can also connect to the network using one of the wireless networks, Liahona or Lehi. Connecting wirelessly is not recommended as a permanent solution.
* Connect your wireless mouse and keyboard by plugging the small wireless receiver into an open USB port and turning on the keyboard and mouse. Please ensure the batteries have been properly installed.
* Turn on your Chromebook. It should connect to the network automatically if you are connecting using a wired connection. If you are connecting using Wi-Fi, you will need to get the password for LEHI or LIAHONA depending on which WIFI SSID you sign into.
* The mouse and keyboard should work without any user configuration.
* You may need to enroll your Chromebook
** Follow the onscreen instructions.
** Put the Asset ID from the tag on the back in the Asset ID field. Use the serial number if the Chromebook does not have an asset tag.
** Put your unit number in the location field.

* Connect to your printer by following this [https://support.google.com/chromebook/answer/7225252?hl=en#:~:text=Connect%20to%20Printer%20with%20Chromebook%201%20Turn%20on,how%20to%20connect%20to%20Wi-Fi.%20.%20See%20More. <u>link</u>] to Google instructions.
* Your Chromebook should be ready to use.

== '''Using your Chromebook''' ==
Click on the arrow in the Guest box. You will need to accept a couple of notification screens.

The Church homepage will open in the Google Chrome browser. You can log in using your Church credentials and work from this page or go to lcr.churchofjesuschrist.org. You should be able to [https://support.google.com/chromebook/answer/7225252?hl=en#:~:text=Connect%20to%20Printer%20with%20Chromebook%201%20Turn%20on,how%20to%20connect%20to%20Wi-Fi.%20.%20See%20More. print and scan documents] if your printer supports scanning. Scanned documents will be saved while your session is open. You can upload scanned documents into LCR as required.

Accessing your Chromebook this way is referred to as a '''Managed Guest Session'''. Anyone who has physical access to your Chromebook can access the Internet and Church websites to get their work done.

== '''Add yourself to the Chromebook''' ==
Another way to access the Chromebook is through a saved account. Only Clerks, Technology Specialists, Stake Presidents, Bishops, and Branch Presidents can have an account. Please note that an account on the Chromebook is '''not''' necessary to complete any of the handbook-required tasks. The benefits of an account are:

* Documents can be saved between sessions.
* Browser configurations and bookmarks can be saved.

* You can access Applications like Member Tools and ''Collabera Office''.

'''Note:''' You need to remember that anyone that has physical access to your Chromebook can delete your account. Deleted accounts cannot be recovered.

* Click '''Add Person''' in the lower left-hand side of the startup page.
* Click '''Next''' on the “Sign into your Chromebook” page.  
* Enter your Church account username.  

* Click '''Next'''.  
* Enter your Church account password.  
* Click '''Verify''' (you may be prompted to enter a code if you use two-factor authentication).  
** Enter the verification code if required. 

* Click '''Verify'''.  

* Click '''Accept and Continue.'''  

'''Note''': Users that are not authorized to create an account will see a 403-error page and pushed into a Managed Guest Session. 

 

Once a User Account has been created, the account will show up on the Startup Screen with the Guest and other User Accounts. 

* Click on the '''Temple''' icon or your username. 
* Enter your Church password. 
* Click on the '''Arrow''' or hit '''Enter'''. 

'''Note''': Log out of a User Account by clicking '''Sign out''' in the lower right corner of the screen 
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Chromebook FAQ

2025-11-13T18:50:17Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Meetinghouse Computers|Computers]]
** Should you choose a Chromebook or a Windows Computer when it is time to replace your existing computer?
***A Chromebook is the preferred option and allows a unit to complete all handbook required tasks and is significantly more secure than a shared Windows computer. A Windows computer may be ordered when the unit has some special non-handbook needs approved by the unit leader. Please make sure to communicate your need for a Windows computer to your Stake or District Technology Specialist who will communicate with the Facility Manager. Otherwise, a Chromebook will be provided.
**What will ship with the Chromebook?
***Chromebooks will be shipped with a wireless mouse, a keyboard, and a dongle to support a wired connection to the building network. An existing monitor may be used with the Chromebook.
**Should I keep my old printer?
***If a local unit’s current printer is not compatible with Chromebook, please work with your FM to purchase a compatible multi-function printer with wireless capability.
**Should I connect the computer to the hard-wired network or WIFI?
***When possible, connect the computer to the hard-wired network.
**If I need to use WIFI, which network should I connect to?
***Because LEHI network passwords change frequently, it is recommended to use LIAHONA. You can set up the network so the Terms and Conditions splash screen can be bypassed. See [[Registering Non Mobile Wireless Devices|this WIKI article]] to bypass the authentication screen.
**What do I do to dispose of the old Windows PC when it is replaced by a Chromebook?
***The Technology Specialist is responsible for erasing the Hard Drive of any Windows computer that is being replaced. Please see [[Erasing a Hard Drive|this WIKI article]] to erase a Windows PC Hard Drive. The Facility Manager (FM) will pick up the retired device or provide mailing instructions.
***Chromebooks enrolled in Church management do not need to have the hard drive erased.
**Will the Chromebook come already managed by the Church?
***All Clerk Computers should be managed by the Church. When a Chromebook is purchased through CDW or Dell, it will come preconfigured for Church Management. Chromebooks ordered through another provider will need to be enrolled in the Church Management system. This is done by the Technology Specialist following [[Enrolling a Chromebook|this WIKI article]].
**Do I need an account on the Chromebook to do my work?
***No. Anyone using the GUEST account can open and use any of the Church provided websites like LCR using their Church Account.
**Who can set up a saved account on the Chromebook?
***Anyone with one of the following callings can set up an account on the Chromebook using their personal church account IDs.
***Ward/Branch Clerks, including Assistant Clerks
***Stake/District Clerks, including Assistant Clerks 
***Technology Specialists
***Stake Presidents, Bishops and Branch Presidents
** What software comes pre-installed on the Chromebook
*** A browser will be the primary application used on the Chromebook. Users will log into Church-provided web applications (including LCR) using their Church credentials. Other approved applications may also come preinstalled. For information on other applications which can be added to a Church computer, please [[Applications for Clerk Chromebook|see this WIKI article.]]
** What else should be known about Chromebooks
***Please act appropriately to keep the Chromebook safe, such as keeping it locked in a drawer or closet when not in use. As with other clerk computing equipment, the Chromebook should not leave the building unless approved by the unit leader.
***Windows-based computers are replaced every five years—the replacement cycle for the Chromebooks is up to eight years based on OS updates.
***More information and support articles will be made available as necessary.  If you have questions, please contact the GSD, [[Mailto:MHT@churchofjesuschrist.org|MHT@churchofjesuschrist.org]] and consult the [[Meetinghouse Computers|Computer Product Page on the Tech Wiki.]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Add/Remove Person on Clerk Chromebook

2025-11-13T18:37:41Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Meetinghouse Computers|Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Once the Chromebook has been enabled, it can be used by anyone including those that can create accounts by using the Managed Guest Account. When the guest session is completed, the computer does not preserve any data or changes made by the guest. Nothing persists between sessions.

The primary reason to have at least one person set up an account is to persist configuration information such as the Wi-Fi connection and printer. Setup information saved by one account can be shared by other accounts and the managed guest account.

Only members in one of the roles listed below can add an account to a Clerk computer. Users will not be able to log in when they are no longer in an approved role. For this reason and because anyone can remove a user, data that cannot be lost should not be stored on a clerk computer.

* Ward/Branch Clerks, including Assistant Clerks
* Stake/District Clerks, including Assistant Clerks 
* Technology Specialists
* Bishops and Branch Presidents
* Stake and District Presidents

== '''Add Account''' ==

# Click the “Add Person” button on the lower left-hand side of the startup page.
# Click Next on the “Sign into your Chromebook” page.
# Enter your Church account username.
# Click Next.
# Enter your Church account password.
# Click Verify.
# You may be prompted to enter a code if you use two-factor authentication.
#* Enter the verification code
#* Click Verify.
# Click “Accept and Continue”.

Users that are not authorized to create an account will see a 403-error page and pushed into a Managed Guest Session.

== '''Remove Account''' ==
Anyone can remove an account. All data related to the user will be deleted and cannot be recovered.

# Click the down arrow next to the user to be deleted on the startup page.
# Click “Remove Account”.
# Click “Remove Account” again.

Add/Remove Person on Clerk Chromebook

2025-11-13T18:36:45Z

KirbyDM: Minor corrections

Global Services Department

2025-10-21T21:50:21Z

KirbyDM: Updated text per Derek Jensen

{{DISPLAYTITLE:Global Services Department- Meetinghouse Support}}

> [[Meetinghouse Technology]]
=='''Global Service & Meetinghouse Support Contacts'''==
'''The Global Services Department – Leader Technology Support''' serves as a critical resource within the Church, providing specialized assistance to technology specialists, clerks, and other unit leaders worldwide. Support is available in multiple languages, including English, Spanish, Portuguese, Tagalog, Japanese, and Korean.

Our primary focus is delivering information technology (IT) solutions, which include support for meetinghouse computers, networks, Church Network Manager (CNM), access points, firewalls, printers, and related systems. Through exceptional customer service, Leader Technology Support helps others come unto Christ by ensuring reliable technology that enables Church operations and worship.
{| class="wikitable"
|'''Country'''
|'''Phone Number'''
|'''Local Dialing Format'''
|-
| colspan="3" |'''North America'''
|-
|US and Canada (toll free)
|1-855-537-4357
|855-537-4357
|-
|US local and international
|1-801-240-4357
|801-240-4357
|-
| colspan="3" |'''Africa South'''
|-
|Kenya
| +254 800-000049
|0800-00-0049
|-
|Réunion Island
| +262 800-991489
|0800-99-1489
|-
|South Africa
| +27 800-984114
|0800-98-4114
|-
|Mauritius
| +230 802-049-0089
|0802-049-0089
|-
|Zimbabwe
| +263 242-798173
|024-2798173
|-
| colspan="3" |'''Africa Central'''
|-
|Uganda
| +256 800-113225
|0800-113-225
|-
|Tanzania
| +255 800-111033
|0800-111-033
|-
| colspan="3" |'''Africa West'''
|-
|Ghana
| +233 800-12950
|0800-12950
|-
|Nigeria
| +234 803-9044777
|0803-9044777
|-
|Sierra Leone
|1101-866-226-6234
|
|-
|Ivory Cost / Cote d'Ivoire
| +225 056-6770927
|0506-6770927
|-
| colspan="3" |'''Asia'''
|-
|Cambodia
|888-898-8144
|
|-
|China North
|10800-852-1523
|
|-
|China South
|10800-152-1523
|
|-
|Hong Kong
| +852 800-969631
|0800-969631
|-
|India
| +91 800-0502005
|0800-0502005
|-
|Indonesia
| +62 803-49248340190
|0803-49248340190
|-
|Malaysia
| +60 1 800-819018
|0800-819018
|-
|Pakistan
| +92 877-901-8143
|0877-901-8143
|-
|Singapore
| +65 800-8526868
|0800-8526868
|-
|Taiwan
| +886 809-092336
|0809-092336
|-
|Thailand
| +66 1 800-014759
|0800-014759
|-
| colspan="3" |'''Asia North'''
|-
|Guam
|1-866-900-7835
|1-866-900-7835
|-
|Japan
|0120-895600
|0120-895600
|-
|South Korea
| +82 808-775426
|0808-775426
|-
| colspan="3" |'''Brazil'''
|-
|Brazil
| +55 800-4500035
|0800-4500035
|-
| colspan="3" |'''Caribbean'''
|-
|Antigua & Barbuda
|1-800-216-4150
|1-800-216-4150
|-
|Barbados
|1-800-217-3870
|1-800-217-3870
|-
|Bahamas
|1-800-217-2614
|1-800-217-2614
|-
|Dominica
|1-800-218-1706
|1-800-218-1706
|-
|Cayman Islands
|1-880-218-1704
|1-880-218-1704
|-
|Dominican Republic
|1-800-751-9058
|1-800-751-9058
|-
|Guadeloupe /Suriname
|0800-90-9762
|1-800-90-9762
|-
|French Guiana
|0-800-99-1442
|1-800-99-1442
|-
|Puerto Rico
|1-800-218-8716
|1-800-218-8716
|-
|St Vincent / Grenadines
|1-800-218-8978
|1-800-218-8978
|-
|Saint Kitts and Nevis
|1-866-683-4117
|1-866-683-4117
|-
|St Martin
|1-800-218-9089
|1-800-218-9089
|-
|Netherlands Antilles / Curacao
|1-800-218-8675
|1-800-218-8675
|-
|US Virgin Islands
|1-800-218-9178
|1-800-218-9178
|-
| colspan="3" |'''Central America'''
|-
|Belize
| +501 800-013-0096
|0800-013-0096
|-
|Costa Rica
| +506 800-0524020
|0800-0524020
|-
|El Salvador
| +503 800-7210
|0800-7210
|-
|Guatemala
| +502 245-80774
|0245-80774
|-
|Honduras
| +504 80027916149
|0800-27916149
|-
|Nicaragua
| +505 751-37660
|0751-37660
|-
|Panama
| +507 800-0065
|0800-0065
|-
| colspan="3" |'''Europe Central'''
|-
|Armenia
| +374 604-09105
|0604-09105
|-
|Austria
| +43 800-002100
|0800-002100
|-
|Belgium
| +32 800-88009
|0800-88009
|-
|Bulgaria
| +359 800-1113243
|0800-1113243
|-
|Croatia
| +385 800-9306
|0800-9306
|-
|Czech Republic
| +420 800-701092
|0800-701092
|-
|France
| +33 805-102791
|0805-102791
|-
|Germany
| +49 8008002950
|0800-8002950
|-
|Greece
| +30 800-4414-1893
|0800-4414-1893
|-
|Hungary
| +36 800-80636
|0800-80636
|-
|Italy
| +39 800-693043
|0800693043
|-
|Luxembourg
| +352 800-85541
|0800-85541
|-
|Netherlands
| +31 800-0201830
|0800-0201830
|-
|Poland
| +48 8000003617
|0800-003617
|-
|Romania
| +40 800-890509
|0800-890509
|-
|Slovenia
| +386 804-88800
|0804-88800
|-
|Spain
| +34 900-670783
|0900-670783
|-
|Switzerland
|
|
|-
| colspan="3" |'''Europe North'''
|-
|Denmark
| +45 808-30666
|0808-30666
|-
|Finland
| +358 800-416173
|0800-416173
|-
|Iceland
| +354 800-4118
|0800-4118
|-
|Ireland
| +353 1800-849124
|0800-849124
|-
|Norway
| +47 800-24726
|0800-24726
|-
|Portugal
| +351 800-450050
|0800-450050
|-
|Sweden
| +46 200-439011
|0200-439011
|-
|United Kingdom
| +44 808-1697931
|0808-1697931
|-
|Latvia
| +37 1800-00270
|0800-00270
|-
|Lithuania
| +370 800-80078
|0800-80078
|-
|Estonia
| +372 800-0049090
|0800-0049090
|-
| colspan="3" |'''Europe East'''
|-
|Belarus
|810-800-1000-2950
|
|-
|Kazakhstan
| +7 800-0808251
|0800-0808251
|-
|Russia
|8-800-100-2950
|
|-
|Ukraine
| +380 800-800142
|0800-800142
|-
| colspan="3" |'''Mexico'''
|-
|Mexico
| +52 800-2660108
|0800-2660108
|-
| colspan="3" |'''Pacific'''
|-
|American Samoa
| +1 800-2043938
|0800-2043938
|-
|Australia
| +61 1300-973917
|0300-973 917
|-
|Fiji
| +679 800-2682
|0800-2682
|-
|New Caledonia
|801-353-4835
|
|-
|New Zealand
| +64 800-447016
|0800-447016
|-
|Samoa—BlueSky
|800472
|
|-
|Tahiti
|689 40 505 507
|
|-
|Tonga—Digicel
|20360
|
|-
|Tonga—TCC
|800473
|
|-
| colspan="3" |'''Philippines'''
|-
|Philippines
| +63 180013120028
|0800-13120028
|-
| colspan="3" |'''South America Northwest'''
|-
|Bolivia
| +591 800-109138
|0800-109138
|-
|Colombia
| +57 800-5190865
|0800-5190865
|-
|Ecuador
| +593 1800-001520
|0800-001520
|-
|Peru
|0-800-76-981
|0800-76981
|-
|Venezuela
|0800-2404-8765
|0800-2408765
|-
| colspan="3" |'''South America South'''
|-
|Argentina
|0800-345-3254
|0800-3453254
|-
|Chile
|800-914-275
|0800-914275
|-
|Paraguay
|0098-004-91-0002
|800-4910002
|-
|Uruguay
|9-000405-4633
|0004054633
|}

Setting Up a New Clerk Computer

2025-10-02T15:50:57Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]

== '''Overview''' ==
Most new Meetinghouse systems will come with Microsoft Autopilot Enrollment (provisioning) enabled. This technology allows systems to be set up and enrolled over the internet. If your computer does not have the enrollment (provisioning) tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].

== '''Instructions''' ==
'''Step 1 '''

* Connect any peripherals (monitor, keyboard, mouse) to the computer.
* Connect power and a wired connection to the internet if available.
* If necessary, you will be prompted to join a wireless network during set up.

'''Step 2'''

* Turn on the computer.

'''Step 3 '''

* Windows setup will begin.''' '''
* You will be prompted to provide information about the country, keyboard, and region the computer will be used in.
* If wireless internet access will be used, there may be multiple networks available in your location. Select the network that is appropriate to use and enter the network credentials needed to connect.

'''Step 4'''

* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Enrolling (Provisioning) Screen does not appear, complete the system set up by following Steps 6 and 7.'''

[[File:Step 4.png|alt=Enrollment Screen|500x500px]]

'''Step 5'''

* Click the “'''Continue Anyway'''” button as soon as it appears.
* The system will complete some tasks, reboot, and automatically login to an account called ChurchSupport.
* Skip to Step 8.

'''Step 6'''

* Follow steps 6 and 7 if Autopilot does not automatically run:
* Select Region, Keyboard, and any other prompts for preferences.
* Agree to any licenses.
* If you are not using a wired internet connection, you may be prompted to connect to a wireless network. Follow the on-screen prompts to select the best network for your location and to enter any passwords that are neede
* When prompted to sign in with Microsoft:
*# Click on Set up for work or school, Click Next.
*# Under the Sign in line, click on Sign-in Options.
*# Select "Domain Join Instead".
*# When prompted, enter your unit's name. Click next.
*# Set and confirm the password for the new account. Click Next.
*# When prompted, create, and answer three security questions, clicking Next between each question.
*# When prompted for privacy settings, leave the defaults. Click Next as needed and Accept when complete.
*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.
*# Setup will complete.
*# You will be prompted to login using the name and password you set in items 4 and 5 above.
*# Login to the computer.
*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.

'''Step 7'''

# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
# Navigate to: https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe .
# You will be prompted to login using your Church credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.
# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
# Close the browser.
# Navigate to the file location in the Downloads folder. Right click on the file and select "Run as Administrator"
# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
# Enter your church username and password. This is the same username and password you used in item 3 above.
# Once you have successfully logged in, the browser window will change as shown below:

[[File:LeavePageOpen.png|500x500px]]

# The ChurchSupportSelfProvision.exe application will download a few files and reboot the system. The system will then auto login.
# You may be prompted for privacy settings on login. Keep the default values and select Next/Accept as necessary to complete the settings dialogs.
# You will then be presented with a windows desktop
# Go to Step 8.

'''Step 8'''

* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:
[[File:Computer Asset Updater 2a.png]]

* Click on the "Please Select a Profile" pulldown menu and select Clerk Computer

* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.
[[File:Annotation 2025-10-02 074540.png|alt=Computer Asset Updater]]

* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
* Click Submit.

'''Step 9'''

* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:
[[File:Annotation 2025-10-02 074624.png|none|thumb|Select Clerk Computer]]

* Select Clerk Computer entry from the menu.
* Press Enter.

'''Step 10'''

* A new dialog will open as shown below:

[[File:Confirmation.png|alt=Confirmation]]

* For normal provisioning click Yes.
* If this tool is being run on an already provisioned system and you just need to update the asset information, click no and you will be run through the Asset updater as shown in step 8. Please be aware, if the system is not enrolled in management when this utility is run, it will be enrolled at that time.

'''Step 11'''

* Several dialog boxes will now open and close and the system will reboot automatically.
* On boot, the computer will login automatically using and setup will continue.
* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.
[[File:SampleScreen.png|alt=Sample Screen]]

* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

'''Step 12'''
* Select the local account from the accounts listed in the lower left of the screen.
* Leave the password blank the first time.
* You will be prompted to create a new password for your unit.
* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Setting Up a New Clerk Computer

2025-10-02T15:36:14Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]

== '''Overview''' ==
Most new Meetinghouse systems will come with Microsoft Autopilot Enrollment (provisioning) enabled. This technology allows systems to be set up and enrolled over the internet. If your computer does not have the enrollment (provisioning) tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].

== '''Instructions''' ==
'''Step 1 '''

* Connect any peripherals (monitor, keyboard, mouse) to the computer.
* Connect power and a wired connection to the internet if available.
* If necessary, you will be prompted to join a wireless network during set up.

'''Step 2'''

* Turn on the computer.

'''Step 3 '''

* Windows setup will begin.''' '''
* You will be prompted to provide information about the country, keyboard, and region the computer will be used in.
* If wireless internet access will be used, there may be multiple networks available in your location. Select the network that is appropriate to use and enter the network credentials needed to connect.

'''Step 4'''

* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Enrolling (Provisioning) Screen does not appear, complete the system set up by following Steps 6 and 7.'''

[[File:Step 4.png|alt=Enrollment Screen|500x500px]]

'''Step 5'''

* Click the “'''Continue Anyway'''” button as soon as it appears.
* The system will complete some tasks, reboot, and automatically login to an account called ChurchSupport.
* Skip to Step 8.

'''Step 6'''

* Follow steps 6 and 7 if Autopilot does not automatically run:
* Select Region, Keyboard, and any other prompts for preferences.
* Agree to any licenses.
* If you are not using a wired internet connection, you may be prompted to connect to a wireless network. Follow the on-screen prompts to select the best network for your location and to enter any passwords that are neede
* When prompted to sign in with Microsoft:
*# Click on Set up for work or school, Click Next.
*# Under the Sign in line, click on Sign-in Options.
*# Select "Domain Join Instead".
*# When prompted, enter your unit's name. Click next.
*# Set and confirm the password for the new account. Click Next.
*# When prompted, create, and answer three security questions, clicking Next between each question.
*# When prompted for privacy settings, leave the defaults. Click Next as needed and Accept when complete.
*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.
*# Setup will complete.
*# You will be prompted to login using the name and password you set in items 4 and 5 above.
*# Login to the computer.
*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.

'''Step 7'''

# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
# Navigate to: https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe .
# You will be prompted to login using your Church credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.
# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
# Close the browser.
# Navigate to the file location in the Downloads folder. Right click on the file and select "Run as Administrator"
# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
# Enter your church username and password. This is the same username and password you used in item 3 above.
# Once you have successfully logged in, the browser window will change as shown below:

[[File:LeavePageOpen.png|500x500px]]

# The ChurchSupportSelfProvision.exe application will download a few files and reboot the system. The system will then auto login.
# You may be prompted for privacy settings on login. Keep the default values and select Next/Accept as necessary to complete the settings dialogs.
# You will then be presented with a windows desktop
# Go to Step 8.

'''Step 8'''

* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:
[[File:Computer Asset Updater 2a.png]]

* Click on the "Please Select a Profile" pulldown menu and select Clerk Computer

* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.
[[File:Annotation 2025-10-02 074540.png|alt=Computer Asset Updater]]

* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
* Click Submit.

'''Step 9'''

* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:
[[File:Annotation 2025-10-02 074624.png|none|thumb|Select Clerk Computer]]

* Select Clerk Computer entry from the menu.
* Press Enter.

'''Step 10'''

* A new dialog will open as shown below:

[[File:Confirmation.png|alt=Confirmation]]

* For normal provisioning click Yes.
* If this tool is being run on an already provisioned system and you just need to update the asset information, click no and you will be run through the Asset updater as shown in step 8. Please be aware, if the system is not enrolled in management when this utility is run, it will be enrolled at that time.

'''Step 11'''

* Several dialog boxes will now open and close and the system will reboot automatically.
* On boot, the computer will login automatically using and setup will continue.
* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.
[[File:SampleScreen.png|alt=Sample Screen]]

* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

'''Step 12'''
* On reboot press the Enter key to login.
* Select the local account from the accounts listed in the lower left of the screen.
* Create a new password.
* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Setting Up a New Clerk Computer

2025-10-02T15:34:14Z

KirbyDM: Updated to current process. Specific to Clerk Computers.

> [[Meetinghouse Technology]] > [[Computers]]

== '''Overview''' ==
Most new Meetinghouse systems will come with Microsoft Autopilot Enrollment (provisioning) enabled. This technology allows systems to be set up and enrolled over the internet. If your computer does not have the enrollment (provisioning) tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].

== '''Instructions''' ==
'''Step 1 '''

* Connect any peripherals (monitor, keyboard, mouse) to the computer.
* Connect power and a wired connection to the internet if available.
* If necessary, you will be prompted to join a wireless network during set up.

'''Step 2'''

* Turn on the computer.

'''Step 3 '''

* Windows setup will begin.''' '''
* You will be prompted to provide information about the country, keyboard, and region the computer will be used in.
* If wireless internet access will be used, there may be multiple networks available in your location. Select the network that is appropriate to use and enter the network credentials needed to connect.

'''Step 4'''

* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Enrolling (Provisioning) Screen does not appear, complete the system set up by following Steps 6 and 7.'''

[[File:Step 4.png|alt=Enrollment Screen|500x500px]]

'''Step 5'''

* Click the “'''Continue Anyway'''” button as soon as it appears.
* The system will complete some tasks, reboot, and automatically login to an account called ChurchSupport.
* Skip to Step 8.

'''Step 6'''

* Follow steps 6 and 7 if Autopilot does not automatically run:
* Select Region, Keyboard, and any other prompts for preferences.
* Agree to any licenses.
* If you are not using a wired internet connection, you may be prompted to connect to a wireless network. Follow the on-screen prompts to select the best network for your location and to enter any passwords that are neede
* When prompted to sign in with Microsoft:
*# Click on Set up for work or school, Click Next.
*# Under the Sign in line, click on Sign-in Options.
*# Select "Domain Join Instead".
*# When prompted, enter your unit's name. Click next.
*# Set and confirm the password for the new account. Click Next.
*# When prompted, create, and answer three security questions, clicking Next between each question.
*# When prompted for privacy settings, leave the defaults. Click Next as needed and Accept when complete.
*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.
*# Setup will complete.
*# You will be prompted to login using the name and password you set in items 4 and 5 above.
*# Login to the computer.
*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.

'''Step 7'''

# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
# Navigate to: https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe .
# You will be prompted to login using your Church credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.
# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
# Close the browser.
# Navigate to the file location in the Downloads folder. Right click on the file and select "Run as Administrator"
# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
# Enter your church username and password. This is the same username and password you used in item 3 above.
# Once you have successfully logged in, the browser window will change as shown below:

[[File:LeavePageOpen.png|500x500px]]

# The ChurchSupportSelfProvision.exe application will download a few files and reboot the system. The system will then auto login.
# You may be prompted for privacy settings on login. Keep the default values and select Next/Accept as necessary to complete the settings dialogs.
# You will then be presented with a windows desktop
# Go to Step 8.

'''Step 8'''

* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:
[[File:Computer Asset Updater 2a.png]]

* Click on the "Please Select a Profile" pulldown menu and select Clerk Computer

* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.
[[File:Annotation 2025-10-02 074540.png|alt=Computer Asset Updater]]

* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
* Click Submit.

'''Step 9'''

* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:
[[File:Annotation 2025-10-02 074624.png|none|thumb|Select Clerk Computer]]

* Select Clerk Computer entry from the menu.
* Press Enter.

'''Step 10'''

* A new dialog will open as shown below:

[[File:Confirmation.png|alt=Confirmation]]

* For normal provisioning click Yes.
* If this tool is being run on an already provisioned system and you just need to update the asset information, click no and you will be run through the Asset updater as shown in step 8. Please be aware, if the system is not enrolled in management when this utility is run, it will be enrolled at that time.

'''Step 11'''

* Several dialog boxes will now open and close and the system will reboot automatically.
* On boot, the computer will login automatically using and setup will continue.
* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.
[[File:SampleScreen.png|alt=Sample Screen]]

* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

'''Step 12'''
* On reboot press the Enter key to login.
* Select the local account from the accounts listed in the lower left of the screen.
* Enter the password.
* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

[[Category:Meetinghouse Technology]]
[[Category:Computer]]

File:SampleScreen.png

2025-10-02T15:32:08Z

KirbyDM:

SampleScreen

File:Annotation 2025-10-02 074624.png

2025-10-02T15:08:22Z

KirbyDM:

Select Clerk Computer

File:Annotation 2025-10-02 074540.png

2025-10-02T15:04:19Z

KirbyDM:

Annotation 2025-10-02 074540

File:Computer Asset Updater 2a.png

2025-10-02T14:59:39Z

KirbyDM:

Computer Asset Updater 2

Setting Up a New Clerk Computer

2025-09-25T20:42:43Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]

== '''Overview''' ==
Most new Meetinghouse systems will come with Microsoft Autopilot Enrollment (provisioning) enabled. This technology allows systems to be set up and enrolled over the internet. If your computer does not have the enrollment (provisioning) tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].

== '''Instructions''' ==
'''Step 1 '''

* Connect any peripherals (monitor, keyboard, mouse) to the computer.
* Connect power and a wired connection to the internet if available.
* If necessary, you will be prompted to join a wireless network during set up.

'''Step 2'''

* Turn on the computer.

'''Step 3 '''

* Windows setup will begin.''' '''
* You will be prompted to provide information about the country, keyboard, and region the computer will be used in.
* If wireless internet access will be used, there may be multiple networks available in your location. Select the network that is appropriate to use and enter the network credentials needed to connect.

'''Step 4'''

* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Enrolling (Provisioning) Screen does not appear, complete the system set up by following Steps 6 and 7.'''

[[File:Step 4.png|alt=Enrollment Screen|500x500px]]

'''Step 5'''

* Click the “'''Continue Anyway'''” button as soon as it appears.
* The system will complete some tasks, reboot, and automatically login to an account called ChurchSupport.
* Skip to Step 8.

'''Step 6'''

* Follow steps 6 and 7 if Autopilot does not automatically run:
* Select Region, Keyboard, and any other prompts for preferences.
* Agree to any licenses.
* If you are not using a wired internet connection, you may be prompted to connect to a wireless network. Follow the on-screen prompts to select the best network for your location and to enter any passwords that are neede
* When prompted to sign in with Microsoft:
*# Click on Set up for work or school, Click Next.
*# Under the Sign in line, click on Sign-in Options.
*# Select "Domain Join Instead".
*# When prompted, enter your unit's name. Click next.
*# Set and confirm the password for the new account. Click Next.
*# When prompted, create, and answer three security questions, clicking Next between each question.
*# When prompted for privacy settings, leave the defaults. Click Next as needed and Accept when complete.
*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.
*# Setup will complete.
*# You will be prompted to login using the name and password you set in items 4 and 5 above.
*# Login to the computer.
*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.

'''Step 7'''

# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
# Navigate to: https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe .
# You will be prompted to login using your Church credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.
# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
# Close the browser.
# Navigate to the file location in the Downloads folder. Right click on the file and select "Run as Administrator"
# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
# Enter your church username and password. This is the same username and password you used in item 3 above.
# Once you have successfully logged in, the browser window will change as shown below:

[[File:LeavePageOpen.png|500x500px]]

# The ChurchSupportSelfProvision.exe application will download a few files and reboot the system. The system will then auto login.
# You may be prompted for privacy settings on login. Keep the default values and select Next/Accept as necessary to complete the settings dialogs.
# You will then be presented with a windows desktop
# Go to Step 8.

'''Step 8'''

* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:

[[File:Computer Asset Updater 2.png|alt=Standard Setup]]

* Click on the "Please Select a Profile" pulldown menu and select Clerk Computer

* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.

[[File:ChurchAccount.png|alt=Church Account]]

* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
* Click Submit.

'''Step 9'''

* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:

[[File:Group Selection.png|alt=Group Selection]]

* Select Clerk Computer entry from the menu.
* Press Enter.

'''Step 10'''

* A new dialog will open as shown below:

[[File:Confirmation.png|alt=Confirmation]]

* For normal provisioning click Yes.
* If this tool is being run on an already provisioned system and you just need to update the asset information, click no and you will be run through the Asset updater as shown in step 8. Please be aware, if the system is not enrolled in management when this utility is run, it will be enrolled at that time.

'''Step 11'''

* Several dialog boxes will now open and close and the system will reboot automatically.
* On boot, the computer will login automatically using and setup will continue.
* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.

[[File:Umbrella.png|alt=Umbrella]]

* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

'''Step 12'''

'''For HR Managed users (System was configured via Autopilot as outlined in step 4):'''

* On reboot press the Enter key to login.
* Select "Other user" from the accounts listed in the lower left of the screen.

[[File:Church Support.png|alt=Church Support]]

* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
* Select the Password line and enter your password.
* Press Enter.
* You may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
* The Windows Desktop will now appear.
* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

'''For HR Managed users (System was configured via the Self Provision Tool as outlined in steps 6 and 7):'''

* On reboot press the Enter key to login.
* Select "Other user" from the accounts listed in the lower left of the screen.

[[File:Church Support.png|alt=Church Support]]

* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
* Select the Password line and enter your password.
* Press Enter.
* Your system will now go through the process of being Azure joined during login. A dialog box will open as shown below:

[[File:Step 4.png|alt=Work or School|500x500px]]

* '''Click the "Continue Anyway" button as soon as it appears'''.
* You will then be presented the Windows Desktop. During this time, you may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
* The Windows Desktop will now appear.
* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

'''For Meetinghouse Only:'''
# On reboot press the Enter key to login.
# Select the local account from the accounts listed in the lower left of the screen.
# Enter the password.
# Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Setting Up a New Clerk Computer

2025-09-25T20:36:45Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]

== '''Overview''' ==
Most new Meetinghouse systems will come with Microsoft Autopilot Enrollment (provisioning) enabled. This technology allows systems to be set up and enrolled over the internet. If your computer does not have the enrollment (provisioning) tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].

== '''Instructions''' ==
'''Step 1 '''

* Connect any peripherals (monitor, keyboard, mouse) to the computer.
* Connect power and a wired connection to the internet if available.
* If necessary, you will be prompted to join a wireless network during set up.

'''Step 2'''

* Turn on the computer.

'''Step 3 '''

* Windows setup will begin.''' '''
* You will be prompted to provide information about the country, keyboard, and region the computer will be used in.
* If wireless internet access will be used, there may be multiple networks available in your location. Select the network that is appropriate to use and enter the network credentials needed to connect.

'''Step 4'''

* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Provisioning Screen does not appear, complete the system set up by following Steps 6 and 7.'''

[[File:Step 4.png|alt=Enrollment Screen|500x500px]]

'''Step 5'''

* Click the “'''Continue Anyway'''” button as soon as it appears.
* The system will complete some tasks, reboot, and automatically login to an account called ChurchSupport.
* Skip to Step 8.

'''Step 6'''

* Follow steps 6 and 7 if Autopilot does not automatically run:
* Select Region, Keyboard, and any other prompts for preferences.
* Agree to any licenses.
* If you are not using a wired internet connection, you may be prompted to connect to a wireless network. Follow the on-screen prompts to select the best network for your location and to enter any passwords that are neede
* When prompted to sign in with Microsoft:
*# Click on Set up for work or school, Click Next.
*# Under the Sign in line, click on Sign-in Options.
*# Select "Domain Join Instead".
*# When prompted, enter your name. Click next.
*# Set and confirm the password for the new account. Click Next.
*# When prompted, create, and answer three security questions, clicking Next between each question.
*# When prompted for privacy settings, leave the defaults. Click Next as needed and Accept when complete.
*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.
*# Setup will complete.
*# You will be prompted to login using the name and password you set in steps 6d and 6e above.
*# Login to the computer.
*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.

'''Step 7'''

# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
# Navigate to: https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe .
# You will be prompted to login using your Church credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.
# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
# Close the browser.
# Navigate to the file location in the Downloads folder. Right click on the file and select "Run as Administrator"
# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
# Enter your church username and password. This is the same username and password you used in item 3 above.
# Once you have successfully logged in, the browser window will change as shown below:

[[File:LeavePageOpen.png|500x500px]]

# The ChurchSupportSelfProvision.exe application will download a few files and reboot the system. The system will then auto login.
# You may be prompted for privacy settings on login. Keep the default values and select Next/Accept as necessary to complete the settings dialogs.
# You will then be presented with a windows desktop
# Go to Step 8.

'''Step 8'''

* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:

[[File:Computer Asset Updater 2.png|alt=Standard Setup]]

* Click on the "Please Select a Profile" pulldown menu and select an appropriate entry:

# Standard Setup - This is the default selection for most workforce users and computers.
# Clerk Computer - Configures devices that will be used in ward and stake meetinghouses.
# Temple - Configures devices for various roles within a temple.
# Cancel Provisioning - This selection should only be used under direction of a TSR to address issues with this computer.

* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.

[[File:ChurchAccount.png|alt=Church Account]]

* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
* Click Submit.

'''Step 9'''

* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:

[[File:Group Selection.png|alt=Group Selection]]

* Select Clerk Computer entry from the menu.
* Press Enter.

'''Step 10'''

* A new dialog will open as shown below:

[[File:Confirmation.png|alt=Confirmation]]

* For normal provisioning click Yes.
* If this tool is being run on an already provisioned system and you just need to update the asset information, click no and you will be run through the Asset updater as shown in step 8. Please be aware, if the system is not enrolled in management when this utility is run, it will be enrolled at that time.

'''Step 11'''

* Several dialog boxes will now open and close and the system will reboot automatically.
* On boot, the computer will login automatically using and setup will continue.
* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.

[[File:Umbrella.png|alt=Umbrella]]

* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

'''Step 12'''

'''For HR Managed users (System was configured via Autopilot as outlined in step 4):'''

* On reboot press the Enter key to login.
* Select "Other user" from the accounts listed in the lower left of the screen.

[[File:Church Support.png|alt=Church Support]]

* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
* Select the Password line and enter your password.
* Press Enter.
* You may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
* The Windows Desktop will now appear.
* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

'''For HR Managed users (System was configured via the Self Provision Tool as outlined in steps 6 and 7):'''

* On reboot press the Enter key to login.
* Select "Other user" from the accounts listed in the lower left of the screen.

[[File:Church Support.png|alt=Church Support]]

* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
* Select the Password line and enter your password.
* Press Enter.
* Your system will now go through the process of being Azure joined during login. A dialog box will open as shown below:

[[File:Step 4.png|alt=Work or School|500x500px]]

* '''Click the "Continue Anyway" button as soon as it appears'''.
* You will then be presented the Windows Desktop. During this time, you may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
* The Windows Desktop will now appear.
* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

'''For Meetinghouse Only:'''
# On reboot press the Enter key to login.
# Select the local account from the accounts listed in the lower left of the screen.
# Enter the password.
# Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).
# Please refer to your support team or specific provisioning details on how to complete setup of the computer for its specific role.

[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Setting Up a New Clerk Computer

2025-09-25T17:53:04Z

KirbyDM: Latest version

> [[Meetinghouse Technology]] > [[Computers]]

== '''Overview''' ==
Most new Meetinghouse systems will come with Microsoft Autopilot Enrollment (provisioning) enabled. This technology allows systems to be set up and enrolled over the internet. If your computer does not have the enrollment (provisioning) tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].

== '''Instructions''' ==
'''Step 1 '''

* Connect any peripherals (monitor, keyboard, mouse) to the computer.
* Connect power and a wired connection to the internet if available.
* If necessary, you will be prompted to join a wireless network during set up.

'''Step 2'''

* Turn on the computer.

'''Step 3 '''

* Windows setup will begin.''' '''
* You will be prompted to provide information about the country, keyboard, and region the computer will be used in.
* If wireless internet access will be used, there may be multiple networks available in your location. Select the network that is appropriate to use and enter the network credentials needed to connect.

'''Step 4'''

* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Provisioning Screen does not appear, complete the system set up by following Steps 6 and 7.'''

[[File:Step 4.png|alt=Enrollment Screen|500x500px]]

'''Step 5'''

* Click the “'''Continue Anyway'''” button as soon as it appears.
* The system will complete some tasks, reboot, and automatically login to an account called ChurchSupport.
* Skip to Step 8.

'''Step 6'''

* Follow steps 6 and 7 if Autopilot does not automatically run:
* Select Region, Keyboard, and any other prompts for preferences.
* Agree to any licenses.
* If you are not using a wired internet connection, you may be prompted to connect to a wireless network. Follow the on-screen prompts to select the best network for your location and to enter any passwords that are neede
* When prompted to sign in with Microsoft:
*# Click on Set up for work or school, Click Next.
*# Under the Sign in line, click on Sign-in Options.
*# Select "Domain Join Instead".
*# When prompted, enter your name. Click next.
*# Set and confirm the password for the new account. Click Next.
*# When prompted, create, and answer three security questions, clicking Next between each question.
*# When prompted for privacy settings, leave the defaults. Click Next as needed and Accept when complete.
*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.
*# Setup will complete.
*# You will be prompted to login using the name and password you set in steps 6d and 6e above.
*# Login to the computer.
*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.

'''Step 7'''

# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
# Navigate to: <nowiki>https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe</nowiki> .
# You will be prompted to login using your credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.
# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
# Close the browser.
# Navigate to the file location in the Downloads folder. Right click on the file and select "Run as Administrator"
# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
# Enter your church username and password. This is the same username and password you used in step 7c.
# Once you have successfully logged in, the browser window will change as shown below:

[[File:LeavePageOpen.png|500x500px]]

# The ChurchSupportSelfProvision.exe application will download a few files and reboot the system. The system will then auto login.
# You may be prompted for privacy settings on login. Keep the default values and select Next/Accept as necessary to complete the settings dialogs.
# You will then be presented with a windows desktop
# Go to Step 8.

'''Step 8'''

* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:

[[File:Computer Asset Updater 2.png|alt=Standard Setup]]

* Click on the "Please Select a Profile" pulldown menu and select an appropriate entry:

# Standard Setup - This is the default selection for most workforce users and computers.
# Clerk Computer - Configures devices that will be used in ward and stake meetinghouses.
# Temple - Configures devices for various roles within a temple.
# Cancel Provisioning - This selection should only be used under direction of a TSR to address issues with this computer.

* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.

[[File:ChurchAccount.png|alt=Church Account]]

* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
* Click Submit.

'''Step 9'''

* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:

[[File:Group Selection.png|alt=Group Selection]]

* Select Clerk Computer entry from the menu.
* Press Enter.

'''Step 10'''

* A new dialog will open as shown below:

[[File:Confirmation.png|alt=Confirmation]]

* For normal provisioning click Yes.
* If this tool is being run on an already provisioned system and you just need to update the asset information, click no and you will be run through the Asset updater as shown in step 8. Please be aware, if the system is not enrolled in management when this utility is run, it will be enrolled at that time.

'''Step 11'''

* Several dialog boxes will now open and close and the system will reboot automatically.
* On boot, the computer will login automatically using and setup will continue.
* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.

[[File:Umbrella.png|alt=Umbrella]]

* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

'''Step 12'''

'''For HR Managed users (System was configured via Autopilot as outlined in step 4):'''

* On reboot press the Enter key to login.
* Select "Other user" from the accounts listed in the lower left of the screen.

[[File:Church Support.png|alt=Church Support]]

* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
* Select the Password line and enter your password.
* Press Enter.
* You may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
* The Windows Desktop will now appear.
* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

'''For HR Managed users (System was configured via the Self Provision Tool as outlined in steps 6 and 7):'''

* On reboot press the Enter key to login.
* Select "Other user" from the accounts listed in the lower left of the screen.

[[File:Church Support.png|alt=Church Support]]

* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
* Select the Password line and enter your password.
* Press Enter.
* Your system will now go through the process of being Azure joined during login. A dialog box will open as shown below:

[[File:Step 4.png|alt=Work or School|500x500px]]

* '''Click the "Continue Anyway" button as soon as it appears'''.
* You will then be presented the Windows Desktop. During this time, you may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
* The Windows Desktop will now appear.
* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

'''For Meetinghouse Only:'''
# On reboot press the Enter key to login.
# Select the local account from the accounts listed in the lower left of the screen.
# Enter the password.
# Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).
# Please refer to your support team or specific provisioning details on how to complete setup of the computer for its specific role.

[[Category:Meetinghouse Technology]]
[[Category:Computer]]

File:Church Support.png

2025-09-25T17:41:21Z

KirbyDM:

Church Support

File:Umbrella.png

2025-09-25T17:35:59Z

KirbyDM:

Umbrella

File:Confirmation.png

2025-09-25T17:29:21Z

KirbyDM:

Confirmation

File:Group Selection.png

2025-09-25T17:21:24Z

KirbyDM:

Group Selection

File:ChurchAccount.png

2025-09-25T17:16:16Z

KirbyDM:

Church Account

File:Computer Asset Updater 2.png

2025-09-25T17:05:29Z

KirbyDM:

Computer Asset Updater

File:LeavePageOpen.png

2025-09-25T16:46:14Z

KirbyDM:

Leave Page Open

File:Step 4.png

2025-09-25T16:33:32Z

KirbyDM:

Enrollment screen

Clerk computer asset manager

2025-09-16T15:35:36Z

KirbyDM:

{{DISPLAYTITLE:Clerk Computer Asset Manager}}

= Clerk Computer Asset Manager =

== Summary ==
The Clerk Computer Asset Manager (CCAM) is a website ([https://ccam.churchofjesuschrist.org ccam.churchofjesuschrist.org]) designed to help local units and Church headquarters keep an accurate inventory of clerk computers. The site also encourages local units to enroll computers that have not been enrolled. Enrolled computers help protect the Church and its members’ information from misuse.

== Usage ==
Any stake or district clerk, assistant stake clerk or stake technology specialist can access the site to view and update information for units in their stake or district. Access to the site requires authentication using a Church account.

== List of Units and Last Sync ==
A list of units appears on the left side of the screen (top of screen for mobile devices) when the site first loads. Select a unit by clicking on the name of the unit.

The data is updated daily. The data will be current as of the date and time in the “Last Sync” box[DK1] [PS2] . It may take a couple of weeks for a newly enrolled computer to appear.

[[File:List_of_Units.png|alt=List of Units|562x562px]]

== List of Computers for a Selected Unit ==
A list of computers assigned to the selected unit according to the Church’s inventory will appear on the right side of the screen or below the list of units on mobile devices.

[[File:List_of_Unit_Computers.png|alt=List of Computers for a Selected Unit|border|561x561px]]

This list includes the information below.
=== Serial number ===
Unique value assigned by the manufacturer

=== Model ===
The model of the computer.

=== Operating System ===
The current operating system of the computer

=== Assigned ===
The date the computer was assigned to the unit.

=== Last Check in ===
Computers that are enrolled correctly check in with systems at Church headquarters. This is a good indication of the last time the computer was used. If the computer is being used but has not checked in for more than a month, it probably isn’t enrolled correctly or is not left on long enough to check in with headquarters.

=== Current Status ===
Status is assigned by the stake or district. Select a row to edit the status of a computer. This will open the Update Status screen

== Update Status Screen ==
The update status screen is used by the stake or district to set the status of the selected computer.

=== Computer Details ===
In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.

[[File:Computer_Details.png|alt=In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.|666x666px]]

=== Current Status ===
This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’.

[[File:Current Status.png|alt=This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’. |656x656px]]

Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.

[[File:Select Status.png|alt=Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.|653x653px]]

==== In Use by the Assigned Unit ====
The computer is being used by the assigned unit. No action is necessary.

==== Returned to Facility Management Office ====
Use this status if the computer was picked up by the facility manager or shipped to them. Record the date when the computer was shipped to or picked up by the facilities management office in the notes section.

==== Not in Use ====
Select this status if you have possession of the computer but are not currently using it. If it is a Windows computer, erase the hard drive by following the instructions found at this [[Erasing a Hard Drive|link]]. Then, contact your facilities management office for disposal instructions.

==== Repurposed ====
Use this status if the computer is still in the possession of a Church organization but is not being used by the unit clerk. Describe how and when the computer was repurposed in the notes section. If it was repurposed for a Family Search Center or another unit, please provide the name and unit number of the FSC or unit.

==== Donated ====
Select this status if the computer has been donated to a person or a non-church entity. Provide information about when the computer was donated, as well as details about the person or group who received it in the notes section.

==== Other ====
Use this status only if none of the others apply. Provide as much detail as possible including relevant dates, organizations, and individuals in the notes section.

== In use by unit, but not in inventory ==
Computers are added to this section by a stake clerk or technology specialist. These are computers that are in use but not in the Assigned (Enrolled) section above. These computers have not been enrolled. These computers will be moved to the assigned section once they have been properly enrolled.

[[File:Add_Serial_Number.png|alt=Enter the serial number and press the Add button|653x653px]]

Enter the serial number and press the Add button

[[File:Computers to Enroll.png|alt=Computers to Enroll|646x646px]]

Instructions to enroll a Windows computer or Chromebook are shown.

If the serial number needs to be changed or just removed, click the Remove button to the right and confirm your decision.

Once a computer has been properly enrolled it will appear in the Assigned box and disappear from the Not in Inventory box the next time the data is updated.

{{DEFAULTSORT:Clerk Computer Asset Manager}}
[[Category:Computer]]
[[Category:Meetinghouse Technology]]

Clerk computer asset manager

2025-09-16T15:31:56Z

KirbyDM: Fixed image wrapping

= Summary =
The Clerk Computer Asset Manager (CCAM) is a website ([https://ccam.churchofjesuschrist.org ccam.churchofjesuschrist.org]) designed to help local units and Church headquarters keep an accurate inventory of clerk computers. The site also encourages local units to enroll computers that have not been enrolled. Enrolled computers help protect the Church and its members’ information from misuse.

= Usage =
Any stake or district clerk, assistant stake clerk or stake technology specialist can access the site to view and update information for units in their stake or district. Access to the site requires authentication using a Church account.

== List of Units and Last Sync ==
A list of units appears on the left side of the screen (top of screen for mobile devices) when the site first loads. Select a unit by clicking on the name of the unit.

The data is updated daily. The data will be current as of the date and time in the “Last Sync” box[DK1] [PS2] . It may take a couple of weeks for a newly enrolled computer to appear.

[[File:List_of_Units.png|alt=List of Units|562x562px]]

== List of Computers for a Selected Unit ==
A list of computers assigned to the selected unit according to the Church’s inventory will appear on the right side of the screen or below the list of units on mobile devices.

[[File:List_of_Unit_Computers.png|alt=List of Computers for a Selected Unit|border|561x561px]]

This list includes the information below.
=== Serial number ===
Unique value assigned by the manufacturer

=== Model ===
The model of the computer.

=== Operating System ===
The current operating system of the computer

=== Assigned ===
The date the computer was assigned to the unit.

=== Last Check in ===
Computers that are enrolled correctly check in with systems at Church headquarters. This is a good indication of the last time the computer was used. If the computer is being used but has not checked in for more than a month, it probably isn’t enrolled correctly or is not left on long enough to check in with headquarters.

=== Current Status ===
Status is assigned by the stake or district. Select a row to edit the status of a computer. This will open the Update Status screen

== Update Status Screen ==
The update status screen is used by the stake or district to set the status of the selected computer.

=== Computer Details ===
In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.

[[File:Computer_Details.png|alt=In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.|666x666px]]

=== Current Status ===
This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’.

[[File:Current Status.png|alt=This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’. |656x656px]]

Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.

[[File:Select Status.png|alt=Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.|653x653px]]

==== In Use by the Assigned Unit ====
The computer is being used by the assigned unit. No action is necessary.

==== Returned to Facility Management Office ====
Use this status if the computer was picked up by the facility manager or shipped to them. Record the date when the computer was shipped to or picked up by the facilities management office in the notes section.

==== Not in Use ====
Select this status if you have possession of the computer but are not currently using it. If it is a Windows computer, erase the hard drive by following the instructions found at this [[Erasing a Hard Drive|link]]. Then, contact your facilities management office for disposal instructions.

==== Repurposed ====
Use this status if the computer is still in the possession of a Church organization but is not being used by the unit clerk. Describe how and when the computer was repurposed in the notes section. If it was repurposed for a Family Search Center or another unit, please provide the name and unit number of the FSC or unit.

==== Donated ====
Select this status if the computer has been donated to a person or a non-church entity. Provide information about when the computer was donated, as well as details about the person or group who received it in the notes section.

==== Other ====
Use this status only if none of the others apply. Provide as much detail as possible including relevant dates, organizations, and individuals in the notes section.

== In use by unit, but not in inventory ==
Computers are added to this section by a stake clerk or technology specialist. These are computers that are in use but not in the Assigned (Enrolled) section above. These computers have not been enrolled. These computers will be moved to the assigned section once they have been properly enrolled.

[[File:Add_Serial_Number.png|alt=Enter the serial number and press the Add button|653x653px]]

Enter the serial number and press the Add button

[[File:Computers to Enroll.png|alt=Computers to Enroll|646x646px]]

Instructions to enroll a Windows computer or Chromebook are shown.

If the serial number needs to be changed or just removed, click the Remove button to the right and confirm your decision.

Once a computer has been properly enrolled it will appear in the Assigned box and disappear from the Not in Inventory box the next time the data is updated.

Clerk computer asset manager

2025-09-16T15:28:43Z

KirbyDM: Adjusted images

= Summary =
The Clerk Computer Asset Manager (CCAM) is a website ([https://ccam.churchofjesuschrist.org ccam.churchofjesuschrist.org]) designed to help local units and Church headquarters keep an accurate inventory of clerk computers. The site also encourages local units to enroll computers that have not been enrolled. Enrolled computers help protect the Church and its members’ information from misuse.

= Usage =
Any stake or district clerk, assistant stake clerk or stake technology specialist can access the site to view and update information for units in their stake or district. Access to the site requires authentication using a Church account.

== List of Units and Last Sync ==
A list of units appears on the left side of the screen (top of screen for mobile devices) when the site first loads. Select a unit by clicking on the name of the unit.

The data is updated daily. The data will be current as of the date and time in the “Last Sync” box[DK1] [PS2] . It may take a couple of weeks for a newly enrolled computer to appear.
[[File:List of Units.png|left|List of Units|562x562px]]

== List of Computers for a Selected Unit ==
A list of computers assigned to the selected unit according to the Church’s inventory will appear on the right side of the screen or below the list of units on mobile devices.
[[File:List of Unit Computers.png|border|left|List of Computers for a Selected Unit|561x561px]]

This list includes the information below.
=== Serial number ===
Unique value assigned by the manufacturer

=== Model ===
The model of the computer.

=== Operating System ===
The current operating system of the computer

=== Assigned ===
The date the computer was assigned to the unit.

=== Last Check in ===
Computers that are enrolled correctly check in with systems at Church headquarters. This is a good indication of the last time the computer was used. If the computer is being used but has not checked in for more than a month, it probably isn’t enrolled correctly or is not left on long enough to check in with headquarters.

=== Current Status ===
Status is assigned by the stake or district. Select a row to edit the status of a computer. This will open the Update Status screen

== Update Status Screen ==
The update status screen is used by the stake or district to set the status of the selected computer.

=== Computer Details ===
In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.
[[File:Computer Details.png|alt=In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.|left|666x666px|Computer Details]]

=== Current Status ===
This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’.

[[File:Current Status.png|alt=This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’. |656x656px]]

Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.

[[File:Select Status.png|alt=Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.|653x653px]]

==== In Use by the Assigned Unit ====
The computer is being used by the assigned unit. No action is necessary.

==== Returned to Facility Management Office ====
Use this status if the computer was picked up by the facility manager or shipped to them. Record the date when the computer was shipped to or picked up by the facilities management office in the notes section.

==== Not in Use ====
Select this status if you have possession of the computer but are not currently using it. If it is a Windows computer, erase the hard drive by following the instructions found at this [[Erasing a Hard Drive|link]]. Then, contact your facilities management office for disposal instructions.

==== Repurposed ====
Use this status if the computer is still in the possession of a Church organization but is not being used by the unit clerk. Describe how and when the computer was repurposed in the notes section. If it was repurposed for a Family Search Center or another unit, please provide the name and unit number of the FSC or unit.

==== Donated ====
Select this status if the computer has been donated to a person or a non-church entity. Provide information about when the computer was donated, as well as details about the person or group who received it in the notes section.

==== Other ====
Use this status only if none of the others apply. Provide as much detail as possible including relevant dates, organizations, and individuals in the notes section.

== In use by unit, but not in inventory ==
Computers are added to this section by a stake clerk or technology specialist. These are computers that are in use but not in the Assigned (Enrolled) section above. These computers have not been enrolled. These computers will be moved to the assigned section once they have been properly enrolled.
[[File:Add Serial Number.png|alt=Enter the serial number and press the Add button|left|653x653px|Add Serial Number]]

Enter the serial number and press the Add button

Enter the serial number and press the Add button

[[File:Computers to Enroll.png|alt=Computers to Enroll|646x646px]]

Instructions to enroll a Windows computer or Chromebook are shown.

If the serial number needs to be changed or just removed, click the Remove button to the right and confirm your decision.

Once a computer has been properly enrolled it will appear in the Assigned box and disappear from the Not in Inventory box the next time the data is updated.

Clerk computer asset manager

2025-09-16T15:26:09Z

KirbyDM: Added Clerk Computerr Asset Manager page.

= Summary =
The Clerk Computer Asset Manager (CCAM) is a website (ccam.churchofjesuschrist.org) designed to help local units and Church headquarters keep an accurate inventory of clerk computers. The site also encourages local units to enroll computers that have not been enrolled. Enrolled computers help protect the Church and its members’ information from misuse.

= Usage =
Any stake or district clerk, assistant stake clerk or stake technology specialist can access the site to view and update information for units in their stake or district. Access to the site requires authentication using a Church account.

== List of Units and Last Sync ==
A list of units appears on the left side of the screen (top of screen for mobile devices) when the site first loads. Select a unit by clicking on the name of the unit.

The data is updated daily. The data will be current as of the date and time in the “Last Sync” box[DK1] [PS2] . It may take a couple of weeks for a newly enrolled computer to appear.
[[File:List of Units.png|left|List of Units]]

== List of Computers for a Selected Unit ==
A list of computers assigned to the selected unit according to the Church’s inventory will appear on the right side of the screen or below the list of units on mobile devices.
[[File:List of Unit Computers.png|border|left|List of Computers for a Selected Unit]]

This list includes the information below.

=== Serial number ===
Unique value assigned by the manufacturer

=== Model ===
The model of the computer.

=== Operating System ===
The current operating system of the computer

=== Assigned ===
The date the computer was assigned to the unit.

=== Last Check in ===
Computers that are enrolled correctly check in with systems at Church headquarters. This is a good indication of the last time the computer was used. If the computer is being used but has not checked in for more than a month, it probably isn’t enrolled correctly or is not left on long enough to check in with headquarters.

=== Current Status ===
Status is assigned by the stake or district. Select a row to edit the status of a computer. This will open the Update Status screen

== Update Status Screen ==
The update status screen is used by the stake or district to set the status of the selected computer.

=== Computer Details ===
In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.
[[File:Computer Details.png|alt=In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.|left|666x666px|Computer Details]]

=== Current Status ===
This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’.

[[File:Current Status.png|alt=This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’. |656x656px]]

Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.

[[File:Select Status.png|alt=Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.|653x653px]]

==== In Use by the Assigned Unit ====
The computer is being used by the assigned unit. No action is necessary.

==== Returned to Facility Management Office ====
Use this status if the computer was picked up by the facility manager or shipped to them. Record the date when the computer was shipped to or picked up by the facilities management office in the notes section.

==== Not in Use ====
Select this status if you have possession of the computer but are not currently using it. If it is a Windows computer, erase the hard drive by following the instructions found at this [[Erasing a Hard Drive|link]]. Then, contact your facilities management office for disposal instructions.

==== Repurposed ====
Use this status if the computer is still in the possession of a Church organization but is not being used by the unit clerk. Describe how and when the computer was repurposed in the notes section. If it was repurposed for a Family Search Center or another unit, please provide the name and unit number of the FSC or unit.

==== Donated ====
Select this status if the computer has been donated to a person or a non-church entity. Provide information about when the computer was donated, as well as details about the person or group who received it in the notes section.

==== Other ====
Use this status only if none of the others apply. Provide as much detail as possible including relevant dates, organizations, and individuals in the notes section.

== In use by unit, but not in inventory ==
Computers are added to this section by a stake clerk or technology specialist. These are computers that are in use but not in the Assigned (Enrolled) section above. These computers have not been enrolled. These computers will be moved to the assigned section once they have been properly enrolled.
[[File:Add Serial Number.png|alt=Enter the serial number and press the Add button|left|653x653px|Add Serial Number]]

Enter the serial number and press the Add button

[[File:Computers to Enroll.png|alt=Computers to Enroll|646x646px]]

Instructions to enroll a Windows computer or Chromebook are shown.

If the serial number needs to be changed or just removed, click the Remove button to the right and confirm your decision.

Once a computer has been properly enrolled it will appear in the Assigned box and disappear from the Not in Inventory box the next time the data is updated.

File:Computers to Enroll.png

2025-09-16T15:23:38Z

KirbyDM:

Computers to Enroll

File:Add Serial Number.png

2025-09-16T15:21:36Z

KirbyDM:

Enter the serial number and press the Add button

File:Select Status.png

2025-09-16T15:19:59Z

KirbyDM:

Choose from six status options below. Click the Submit button after you select a status and add notes if required. Notes must contain at least 12 characters.

File:Current Status.png

2025-09-16T15:16:45Z

KirbyDM:

This section is used by the stake and district to set the status of the computer. If the status has not been set, the status will say ‘Please Update’.

File:Computer Details.png

2025-09-16T15:13:45Z

KirbyDM:

In addition to the details from the previous page, this section will include the BitLocker key if the computer has full disk encryption.

File:List of Unit Computers.png

2025-09-16T15:10:23Z

KirbyDM:

A list of computers assigned to the selected unit according to the Church’s inventory will appear on the right side of the screen or below the list of units on mobile devices

File:List of Units.png

2025-09-16T15:07:19Z

KirbyDM:

List of Units

Computer Replacement Cycle

2025-07-28T17:53:01Z

KirbyDM: Removed a line.

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

== Replacement Cycle ==
Church local unit computers are replaced on a five-year cycle in accordance with local and area facility management group (FMG) budgets. Hardware failures are an exception to this policy. The stake physical facilities representative (PFR) should work with the FMG during the fourth year of the computer’s life so that funds from the annual plan can be requested to replace the computer during the fifth year.

Chromebooks should be replaced when they no longer receive automatic OS updates from Google. Updates may be provided for up to eight years.

Monitors and printers may be replaced as needed. When a need arises, the technology specialist should contact the stake PFR, who will address issues or replacement needs with the FMG. If you have questions about where a particular computer is in its life cycle, the PFR can inquire of the facilities management office.

=== Procurement ===
The local FMG is responsible for procuring computers, monitors, and printers. Local units are not charged for these purchases, and there are no forms that need to be filled out. The stake PFR simply contacts the FMG and tells them what is needed. If the FMG doesn’t have the proper equipment in stock, it will order hardware based on current guidelines.

=== Computers for new units ===
When a new ward is created, the stake PFR contacts the FMG, which orders the new computer or Chromebook and printer.

=== Repair ===
After the manufacturer’s warranty has expired, computer repairs become the responsibility of the FMG. The FMG completes a cost analysis to determine whether to repair or replace a computer that is no longer under warranty but is not yet scheduled for replacement.

=== Erasing hard drives ===
See [[Erasing a Hard Drive]].

=== Disposal or transfer of computers ===
After the technology specialist has received approval from the stake PFR, the technology specialist should erase the hard drive of the old computer and then contact your Facilities Management Office. The FMG will dispose of or transfer the computer. Computers are considered hazardous waste, and the Church can be held at significant liability if computers are not disposed of properly.

=== Supplies ===
Local units are responsible for standard printer supplies such as paper and toner. These are paid for using local unit funds.

Computer Replacement Cycle

2025-07-28T17:52:08Z

KirbyDM: Rearranged and updated.

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

== Replacement Cycle ==
Church local unit computers are replaced on a five-year cycle in accordance with local and area facility management group (FMG) budgets. Hardware failures are an exception to this policy. The stake physical facilities representative (PFR) should work with the FMG during the fourth year of the computer’s life so that funds from the annual plan can be requested to replace the computer during the fifth year.

Chromebooks should be replaced when they no longer receive automatic OS updates from Google. Updates may be provided for up to eight years.

Monitors and printers may be replaced as needed. When a need arises, the technology specialist should contact the stake PFR, who will address issues or replacement needs with the FMG. If you have questions about where a particular computer is in its life cycle, the PFR can inquire of the facilities management office.

=== Procurement ===
The local FMG is responsible for procuring computers, monitors, and printers. Local units are not charged for these purchases, and there are no forms that need to be filled out. The stake PFR simply contacts the FMG and tells them what is needed. If the FMG doesn’t have the proper equipment in stock, it will order hardware based on current guidelines.

=== Computers for new units ===
When a new ward is created, the stake PFR contacts the FMG, which orders the new computer or Chromebook and printer.

=== Repair ===
After the manufacturer’s warranty has expired, computer repairs become the responsibility of the FMG. The FMG completes a cost analysis to determine whether to repair or replace a computer that is no longer under warranty but is not yet scheduled for replacement.

=== Erasing hard drives ===
See [[Erasing a Hard Drive]].

=== Disposal or transfer of computers ===
After the technology specialist has received approval from the stake PFR, the technology specialist should erase the hard drive of the old computer and then contact your Facilities Management Office. The FMG will dispose of or transfer the computer. Computers are considered hazardous waste, and the Church can be held at significant liability if computers are not disposed of properly.

In North America, the Church has secured replacement services from [https://churchpcsurplus.com/ TAMS]. Please follow these instructions whenever retiring a computer.

=== Supplies ===
Local units are responsible for standard printer supplies such as paper and toner. These are paid for using local unit funds.

Chromebook FAQ

2025-07-22T20:13:06Z

KirbyDM: Minor editorial updates

> [[Meetinghouse Technology]] > [[Meetinghouse Computers|Computers]]
** Should you choose a Chromebook or a Windows Computer when it is time to replace your existing computer?
***Units may order either device when it is time to replace the current clerk computer. A Chromebook is the preferred option and will allow a unit to complete all handbook required tasks and is much more secure than a shared Windows machine. A Windows Computer should be ordered when the unit is using the device for activities beyond tasks required by the handbook. Please consult with other computer users prior to making your decision and make sure to communicate your choice to your Stake or District Technology Specialist who will communicate with the Facility Manager.
**What will ship with the Chromebook?
***Chromebooks will be shipped with a wireless mouse, a keyboard, and a dongle to support a wired connection to the building network. An existing monitor may be used with the Chromebook.
**Should I keep my old printer?
***If a local unit’s current printer is not compatible with Chromebook, please work with your FM to purchase a compatible multi-function printer with wireless capability.
**Should I connect the computer to the hard-wired network or WIFI?
***When possible, connect the computer to the hard-wired network.
**If I need to use WIFI, which network should I connect to?
***Because LEHI network passwords change frequently, it is recommended to use LIAHONA. You can set up the network so the Terms and Conditions splash screen can be bypassed. See [[Registering Non Mobile Wireless Devices|this WIKI article]] to bypass the authentication screen.
**What do I do to dispose of the old Windows PC when it is replaced by a Chromebook?
***A Tech Specialist is responsible for erasing the Hard Drive of any Windows computer that is being replaced. Please see [[Erasing a Hard Drive|this WIKI article]] to erase a Windows PC Hard Drive. The Facility Manager (FM) will pick up the retired device or provide mailing instructions.
***Chromebooks enrolled in Church management do not need to have the hard drive erased.
**Will the Chromebook come already managed by the Church?
***All Clerk Computers should be managed by the Church. When a Chromebook is purchased through CDW or Dell, it will come preconfigured for Church Management. Chromebooks ordered through another provider will need to be enrolled in the Church Management system. This is done by the Technology Specialist following [[Enrolling a Chromebook|this WIKI article]].
**Do I need an account on the Chromebook to do my work?
***No. Anyone using the GUEST account can open and use any of the Church provided websites like LCR using their Church Account.
**Who can set up a saved account on the Chromebook?
***Anyone with one of the following callings can set up an account on the Chromebook using their personal church account IDs.
***Ward/Branch Clerks, including Assistant Clerks
***Stake/District Clerks, including Assistant Clerks 
***Technology Specialists
***Stake Presidents, Bishops and Branch Presidents
** What software comes pre-installed on the Chromebook
*** A browser will be the primary application used on the Chromebook. Users will log into Church-provided web applications (including LCR) using their Church credentials. Other approved applications may also come preinstalled. For information on other applications which can be added to a Church computer, please [[Applications for Clerk Chromebook|see this WIKI article.]]
** What else should be known about Chromebooks
***Please act appropriately to keep the Chromebook safe, such as keeping it locked in a drawer or closet when not in use. As with other clerk computing equipment, the Chromebook should not leave the building unless approved by the unit leader.
***Windows-based computers are replaced every five years—the replacement cycle for the Chromebooks is up to eight years based on OS updates.
***More information and support articles will be made available as necessary.  If you have questions, please contact the GSD, [[Mailto:MHT@churchofjesuschrist.org|MHT@churchofjesuschrist.org]] and consult the [[Meetinghouse Computers|Computer Product Page on the Tech Wiki.]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Checking System Health

2025-07-22T20:06:51Z

KirbyDM: Minor editorial updates

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Computer systems operate in a constantly changing environment. It is important that as a technology specialist, you regularly evaluate the system health of all clerk computers in the stake.

There are many systems trying to access or update the computer system. Some of these updates are appropriate, but some are malicious attacks seeking unapproved access to the clerk computer. Performing system health checks will help protect machines from being misused.

== TASK: CONFIRM COMPUTER FUNCTIONALITY ==

# Verify that the system powers on properly.
# Verify that the hard drive is not compromised:
#* Open '''Explorer''' and select '''This PC''' in the sidebar.
#* Right-click the '''C:''' drive and select '''Properties''' on the menu.
#* Select the '''Tools''' tab and click '''Check'''.
#* Scan the drive.
# Confirm that the mouse, keyboard, and monitors function properly.
#* If there are problems with any component, make sure the computer is running the latest device drivers.
# Confirm that the computer is connected to the internet by [https://churchofjesuschrist.org/help/support/meetinghouse-technology/networking/internet-speed-tests?lang=eng running a speed check] or by opening a browser and testing an internet search.

== TASK: CONFIRM PRINTER/COPIER FUNCTIONALITY ==

# Confirm that printers are functioning properly.
#* If the printer is connected to the network via Wi-Fi, it may not function properly unless it has been registered to the list of devices in CNM.ChurchofJesusChrist.org that [https://churchofjesuschrist.org/help/support/meetinghouse-technology/networking/registering-non-mobile-wireless-devices?lang=eng bypass the Liahona splash screen test.]
# If there are problems with any component, make sure that the computer is running the latest device drivers.

== TASK: CONFIRM SECURITY OF SYSTEM ==

# Confirm that each system user has his or her own password and that it is properly protected.
# Make sure that the computer is always connected to the firewall and that the firewall is functional.
# Identify and remove any viruses.
#* For Windows Defender, use the following steps:
#** Right-click the Defender icon (a shield) at the right side of the taskbar (it may be hidden in a pop-up tray).
#** Select '''View security dashboard'''.
#** Click '''Virus and threat protection''' in the sidebar.
#** Click '''Run a new advanced scan'''.
#*** This may take an hour or more to complete; be sure to give yourself sufficient time to run the program.

== TASK: REMOVE ANY UNAPPROVED SOFTWARE ==
Clerk computers should only be used for Church functions such as managing membership records and finances. Local stake leaders can approve additional software if it is needed for specific Church use. Improperly licensed software should be removed.

# Remove any software that is not being used for Church purposes.

== TASK: CONFIRM THAT THE MACHINE IS OPERATING WITH THE MOST CURRENT VERSION OF WINDOWS 11 ==

# Check your system settings for any potential updates:
#* Open '''Settings'''.
#* Click '''Update and Security'''.
#* Select '''Windows Update''' on the left.
#* Select '''Check for Updates''' and install any new updates of Windows 10 or Windows 11
#* Click '''View update history'''.
#* Check that each update has installed successfully.

== TASK: CONFIRM THAT COMPUTERS ARE LEFT ON WHEN NOT IN USE ==

# Where possible, the clerk computer should be left on so it can receive updates when it is not in use. It may not be advisable to leave computers on in areas where electricity costs are high or where the meetinghouse runs on a generator that is only powered on as needed. In these cases, when power is applied to the computer system, it may need to reboot while performing updates.

Applications for Clerk Chromebook

2025-07-22T20:05:25Z

KirbyDM: Google Play Launcher

> [[Meetinghouse Technology]] > [[Meetinghouse Computers|Computers]]

Only a few Android applications are approved for use on the Clerk Chromebook and are primarily Church and productivity applications.

== '''Install an application''' ==
Only a logged in user can add an application and only applications available in the restricted Google Play Store may be added.

# Open Launcher [[File:Launcher.png|alt=Google Play Launcher]].
# Click on the '''Up Arrow''' if the Play Store Icon [[File:Play Store.png]] is not visible; otherwise click on the Play Store icon. [[File:Play Store.png]]
# Click on the '''Application''' to install and then press '''Install'''.

== '''Available Applications''' ==
{| class="wikitable"
|
==== '''Application''' ====
|
==== '''Description''' ====
|
==== '''Pre-Installed''' ====
|-
|'''Google Chrome'''
|Available to all users. Web browser. This is the primary application used to access all browser-based applications.
|Yes
|-
|'''Gospel Library'''
|Gospel Library is the gospel study app of The Church of Jesus Christ of Latter-day Saints. The library includes the scriptures, general conference addresses, music, learning and teaching manuals, Church magazines, videos, audio recordings, gospel art, and more. Study, search, mark, and share this vast collection.
|Yes
|-
|'''Member Tools'''
|The Member Tools app provides members of The Church of Jesus Christ of Latter-day Saints with the ability to contact ward and stake members, access event calendars, and locate Church meetinghouses and temples. Leaders can also access additional membership information and reports.
|Yes
|-
|'''Zoom'''
|This is a Zoom client that can used to join meetings or to create meetings if the user has a Zoom account.
|Yes
|-
|'''Book of Mormon'''
|The Book of Mormon: Another Testament of Jesus Christ
|No
|-
|'''Collabora Office'''
|Collabora Office is a text editor, spreadsheet and presentation program based on LibreOffice, the world's most popular Open-Source office suite - and now it's on Android, enhancing your possibilities to work on mobile and for collaboration.
|No
|-
|'''Gospel Living'''
|The Gospel Living mobile app is designed to support the Children and Youth program through engaging, fun, inspiring and relevant experiences to help live the gospel in their everyday life.
|No
|-
|'''Gospel Media'''
|The Gospel Media app is a companion app to the Gospel Library app of The Church of Jesus Christ of Latter-day Saints. The app includes a wide selection of Church videos, images, and music that can be organized, downloaded, and presented offline when teaching and sharing media at Church, at home, or on the go.
|No
|-
|'''Sacred Music'''
|Gospel Library is the gospel study app of The Church of Jesus Christ of Latter-day Saints. The library includes the scriptures, general conference addresses, music, learning and teaching manuals, Church magazines, videos, audio recordings, gospel art, and more. Study, search, mark, and share this vast collection.
|No
|-
|'''Seminary & Institute'''
|The Seminary & Institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. It also enables Seminary and Institute teachers to mark attendance and update reading completion statuses.
|No
|}
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Add/Remove Person on Clerk Chromebook

2025-07-22T19:51:58Z

KirbyDM: Minor editorial updates.

> [[Meetinghouse Technology]] > [[Meetinghouse Computers|Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

Once the Chromebook has been enabled, it can be used by anyone by using the Managed Guest Account. When the guest session is completed, the computer does not preserve any data or changes made by the guest. Nothing persists between sessions.

The primary reason to have at least one person set up an account is to persist configuration information such as the Wi-Fi connection and printer. Setup information saved by one account can be shared by other accounts and the managed guest account.

Only members in one of the roles listed below can add an account to a Clerk computer. Users will not be able to log in when they are no longer in an approved role. For this reason and because anyone can remove a user, data that cannot be lost should not be stored on a clerk computer.

* Ward/Branch Clerks, including Assistant Clerks
* Stake/District Clerks, including Assistant Clerks 
* Technology Specialists
* Bishops and Branch Presidents

== '''Add Account''' ==

# Click the “Add Person” button on the lower left-hand side of the startup page.
# Click Next on the “Sign into your Chromebook” page.
# Enter your Church account username.
# Click Next.
# Enter your Church account password.
# Click Verify.
# You may be prompted to enter a code if you use two-factor authentication.
#* Enter the verification code
#* Click Verify.
# Click “Accept and Continue”.

Users that are not authorized to create an account will see a 403-error page and pushed into a Managed Guest Session.

== '''Remove Account''' ==
Anyone can remove an account. All data related to the user will be deleted

# Click the down arrow next to the user to be deleted on the startup page.
# Click “Remove Account”.
# Click “Remove Account”.

Erasing a Hard Drive

2025-04-10T16:59:44Z

KirbyDM:

> [[Meetinghouse Technology]] > [[Computers]]
[[Category:Meetinghouse Technology]]
[[Category:Computer]]

When a clerk computer reaches the end of its replacement cycle (usually every five years), the technology specialist is required to erase the hard drive before the machine is disposed of by the facilities management group (FMG). The easiest way to reset the PC is to use the tools already built into Windows.

== STEP 1 ==
Turn on the PC and log in to Windows.

== STEP 2 ==
Right-click the Start menu and click '''settings.'''

[[File:Erase HDD image 1.png]]

== STEP 3 Windows 10 ==
Click '''Update & Security.'''

[[File:Erase HDD image 2.png|477x477px]]

== STEP 3 Windows 11 ==
Click '''System.'''

[[File:Step3Win11.jpg|356x356px]]

== STEP 4 Windows 10 ==
Click '''Recovery.'''

[[File:Erase HDD image 3.png|423x423px]]

== STEP 4 Windows 11 ==
Click '''Recovery.'''

[[File:Step4Win11.jpg|750x750px]]

== STEP 5 ==
Under “Reset this PC,” click '''Get started.'''

[[File:Erase HDD image 4.png|451x451px]]

== STEP 6 ==
Select '''Remove everything.'''

[[File:Erase HDD image 5.png|438x438px]]

== STEP 7 ==
Click '''Change settings''' and toggle the option to '''On''' for data erasure, then click '''Confirm.'''

[[File:Erase HDD image 6.png|441x441px]]

[[File:Erase HDD image 7.png|440x440px]]

== STEP 8 ==
Once you click '''Next''', you will receive one final prompt that summarizes what you have requested and asks you to confirm. Click '''Reset''' to start the reset process.

[[File:Erase HDD image 8.png|446x446px]]

== STEP 9 ==
After you confirm and click '''Reset''', it will say “Preparing to reset this PC. It will restart automatically.” You will also see a percentage. Once the PC has finished preparing and reaches 100%, it will reboot the machine and start the reset process. The reset process can take anywhere from 25 minutes to a few hours, depending on the options you have chosen. You should see a progress percentage upon reboot; once it reaches 100%, the reset is complete. Please contact your facilities management office for country-specific disposal instructions.

[[File:Erase HDD image 9.png|454x454px]]

Erasing a Hard Drive

2025-04-10T16:57:33Z

KirbyDM:

Should you order a Chromebook or a Windows Computer

2025-02-14T22:20:50Z

KirbyDM:

Units may order either device when it is time to replace the current clerk computer.

A Chromebook is the preferred device for units that use the device primarily to access and use Leader and Clerk Resources (LCR). [[Applications for Clerk Chromebook|Open-source productivity software]] can be installed on a Chromebook for word processing and spreadsheet tasks. Also, not all printers are compatible with the Chromebook Operating System. Follow this [https://support.google.com/chromebook/answer/7225252?hl=en&ref_topic=3403353#zippy=%2Ccheck-that-your-printer-is-compatible link] to verify that your current printer is compatible.

A Windows Computer should be ordered when in addition to the Chromebook requirements stated above, the unit is using the device for activities not supported on a Chromebook. An example would be streaming Church meetings, having an incompatible printer, etc.

Please consult with other computer users prior to making your decision and make sure to communicate your choice to your Stake or District Technology Specialist who will communicate with the Facility Manager.
[[Category:Meetinghouse Technology]]
[[Category:Computer]]