Hours of GSC or GSD
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Hours of GSC or GSD
I need to call the GSC or GSD, (are they the same?) , and I need the hours when they are available. I have searched previous post and the wiki but can't find the answer.
- aebrown
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Re: Hours of GSC or GSD
The Global Service Center is open at different times for different purposes and in different languages. The Help Center provides quite a bit of detail for the IT portion of the GSC in this Help Center article.zaneclark wrote:I need to call the GSC or GSD, (are they the same?) , and I need the hours when they are available. I have searched previous post and the wiki but can't find the answer.
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Re: Hours of GSC or GSD
I also have this same question and i cannot find any proper answers on the internet and also here. need answer.zaneclark wrote:I need to call the GSC or GSD, (are they the same?) , and I need the hours when they are available. I have searched previous post and the wiki but can't find the answer.
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Re: Hours of GSC or GSD
Read the post just before yours.Mitchell812 wrote:need answer.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
- sbradshaw
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Re: Hours of GSC or GSD
As far as I know there's no such thing as the GSD, only Global Service Center (GSC).zaneclark wrote:I need to call the GSC or GSD, (are they the same?)
EDIT 16 Aug 2023: The Global Service Center has since been renamed to Global Services Department, so GSD is now correct.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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Re: Hours of GSC or GSD
We used to call it the help desk, then they set up the global thing, and we called it the Global Service Desk (GSD). But they decided to get more fancy and settled on Center, instead. Hence, now the GSC (Global Service Center).
That's the history.
That's the history.
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Re: Hours of GSC or GSD
For what it's worth, the link posted above is no longer valid.
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Re: Hours of GSC or GSD
Here's an updated link: https://www.churchofjesuschrist.org/hel ... t?lang=eng
The link is probably only available for those with an appropriate calling (bishopric, exec sec, clerk or equivalents for stake, branch or district). Anyone else who needs this information should contact their ward or branch clerk.
Ironically for this thread, the name is now the Global Services Department (GSD).
The link is probably only available for those with an appropriate calling (bishopric, exec sec, clerk or equivalents for stake, branch or district). Anyone else who needs this information should contact their ward or branch clerk.
Ironically for this thread, the name is now the Global Services Department (GSD).
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Re: Hours of GSC or GSD
Takes some hunting but finally found it.
https://lds.service-now.com/gsc?lang=eng
Global Services Department - United States
Hours of Operation
MON: 6:00 AM - 9:00 PM
TUE: 6:00 AM - 10:00 PM
WED: 6:00 AM - 10:00 PM
THU: 6:00 AM - 10:00 PM
FRI: 6:00 AM - 9:00 PM
SAT: Closed
SUN: Closed
Telephone Support
xxx-xxx-xxxx (Salt Lake City area) [number redacted]
xxx-xxx-xxxx (Toll Free) [number redacted]
Email
mlssupport@ChurchofJesusChrist.org
[moderator note: We have been instructed not to publish the restricted numbers in the Forum. Users are requested to contact their unit clerk, the first level of support, so he can help them. If he cannot help then the number will be given to them.]
https://lds.service-now.com/gsc?lang=eng
Global Services Department - United States
Hours of Operation
MON: 6:00 AM - 9:00 PM
TUE: 6:00 AM - 10:00 PM
WED: 6:00 AM - 10:00 PM
THU: 6:00 AM - 10:00 PM
FRI: 6:00 AM - 9:00 PM
SAT: Closed
SUN: Closed
Telephone Support
xxx-xxx-xxxx (Salt Lake City area) [number redacted]
xxx-xxx-xxxx (Toll Free) [number redacted]
mlssupport@ChurchofJesusChrist.org
[moderator note: We have been instructed not to publish the restricted numbers in the Forum. Users are requested to contact their unit clerk, the first level of support, so he can help them. If he cannot help then the number will be given to them.]
Last edited by jdlessley on Sat Apr 23, 2022 5:11 pm, edited 1 time in total.
Reason: redact restricted telephone numbers
Reason: redact restricted telephone numbers
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Re: Hours of GSC or GSD
Yes, it can be confusing about hours of operation. The hours for Global service center will be operating hours for Salt Lake.
Eg from Australia if I wanted to phone the Center which is open 10am 2pm by phoning 0011-8008680 5640 and opening hours are shown as 10am - 2pm and those hours reflect Salt Lake time then I would need to phone as follows from Australia.
No good calling on our Monday as it is Sunday in America. You would call Tuesday - Wednesday- Thursday- Friday - Saturday to get them open.
I would get up at 2am in the morning to ring them at 10am. 3am to ring them 11am. 4am to ring them at 12pm. 5am to ring them at 1pm. 6am to ring them 2pm. Remember 2pm is the closing time of center. Hence phoning before that time will work better for you.
If I were to ring them at a time I thought was convenient I might ring them at a time when center is closed and hence get a answer machine.
https://www.timeanddate.com/worldclock/ ... 240&p2=220 you can click on this link and work out the time difference so you know best time to call. Unless the Global Center becomes a 24 hour service then we will need to adjust our call times to suit the opening hours of the center in Salt Lake City. People have to sleep there as well. A little messy for us but if we adjust our call times we should be able to get through.
Eg from Australia if I wanted to phone the Center which is open 10am 2pm by phoning 0011-8008680 5640 and opening hours are shown as 10am - 2pm and those hours reflect Salt Lake time then I would need to phone as follows from Australia.
No good calling on our Monday as it is Sunday in America. You would call Tuesday - Wednesday- Thursday- Friday - Saturday to get them open.
I would get up at 2am in the morning to ring them at 10am. 3am to ring them 11am. 4am to ring them at 12pm. 5am to ring them at 1pm. 6am to ring them 2pm. Remember 2pm is the closing time of center. Hence phoning before that time will work better for you.
If I were to ring them at a time I thought was convenient I might ring them at a time when center is closed and hence get a answer machine.
https://www.timeanddate.com/worldclock/ ... 240&p2=220 you can click on this link and work out the time difference so you know best time to call. Unless the Global Center becomes a 24 hour service then we will need to adjust our call times to suit the opening hours of the center in Salt Lake City. People have to sleep there as well. A little messy for us but if we adjust our call times we should be able to get through.