sign into family tree
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- New Member
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sign into family tree
I am trying to sign into Family tree and it won't accept the catched letters and they are correct. I know my user name and my pasword and i cannot sign in. Please help.
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- Community Administrator
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Re: sign into family tree
FamilyTree.com? We have nothing to do with them. Try FamilySearch.org.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Senior Member
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- New Member
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Re: sign into family tree
Trying to sign on to family tree and not having any luck
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- Senior Member
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- New Member
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Re: sign into family tree
Can not get into my family tree. Why am I having this problem?
I am not a new member. I became a member in 1985 in Las Vegas Nevada. Please fix. Reply please. Thank you.
I am not a new member. I became a member in 1985 in Las Vegas Nevada. Please fix. Reply please. Thank you.
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- Community Administrator
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Re: sign into family tree
Are you trying to log in with a FamilySearch account, or a Church account? If you're trying to use your Church account on the FamilySearch login, that may not work.haha195354 wrote: ↑Sun Sep 18, 2022 11:38 am Can not get into my family tree. Why am I having this problem?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Senior Member
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Re: sign into family tree
One can use the same login for their Church account as they do for FamilSearch (I do that). However, that is not automatic and they are not connected. If you change one, it doesn't change the other. The process to recover your FamilySearch account if you have forgotten your login is here: https://www.familysearch.org/en/help/he ... r-usernamerussellhltn wrote: ↑Sun Sep 18, 2022 2:43 pmAre you trying to log in with a FamilySearch account, or a Church account? If you're trying to use your Church account on the FamilySearch login, that may not work.haha195354 wrote: ↑Sun Sep 18, 2022 11:38 am Can not get into my family tree. Why am I having this problem?
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- Community Moderators
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Re: sign into family tree
You can sign in to FamilySearch with your Church account.davesudweeks wrote: ↑Sun Sep 18, 2022 3:18 pm One can use the same login for their Church account as they do for FamilSearch (I do that). However, that is not automatic and they are not connected. If you change one, it doesn't change the other. The process to recover your FamilySearch account if you have forgotten your login is here: https://www.familysearch.org/en/help/he ... r-username
Go here: https://www.familysearch.org/en/
Click on 'SIGN IN'.
Below the Username and Password boxes, click on "Sign In with Church Account".
- aebrown
- Community Administrator
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Re: sign into family tree
That is true for the FamilySearch.org website, but not (at the moment) true for the Family Tree mobile app for iOS or Android. For the mobile apps, you currently must use the FamilySearch username and password. As has been noted, those are not guaranteed to be the same as for your Church Account.rmrichesjr wrote: ↑Sun Sep 18, 2022 4:51 pm You can sign in to FamilySearch with your Church account.
It isn't clear from the original post if they are trying to sign in to the website or the app, but if it's the app, the FamilySearch account must be used.
The ability to sign in to the apps using Church Account is coming very soon, which should alleviate some of this confusion.