Page 1 of 1

Recording a Divorce

Posted: Tue Jul 07, 2009 9:13 am
by BenJoeM-p40
Hello All,

Is anyone having problems recording a divorce (civil). I have done a couple of these and never had a problem. but I have one membership record where the member was divorced in 2008 and went in-active. Earlier this year he has re-married and since become VERY active. Our bishop married them and asked me to record the marriage. When I go in to record the marriage it said he was still married to his previous wife. So I went in and attempted to record the divorce, but it never sticks. I have tried about 20 times and sent and received, everything. I still get nothing.

Any ideas as to why this isn't working?


UPDATE: If this needs to be moved to Membership Help, I understand.

BenJoe

Posted: Tue Jul 07, 2009 10:24 am
by mfmohlma
I don't have experience with membership records (being a finance clerk) but this situation definitely sounds like it warrants a phone call to HQ (or at least a detailed MLS message requesting help). It sounds like there is something weird with the record in question that may not be resolved using regular processes.

Posted: Tue Jul 07, 2009 10:28 am
by BenJoeM-p40
Thanks...

There is some potential problem with the record, but since this member has lived in our ward for years, we assumed we would have known.

I will call HQ and see if they can see anything else.

Thanks.

Posted: Tue Jul 07, 2009 11:25 am
by Mikerowaved
I went ahead and moved this to "Membership Help". Please let us know what HQ had to say about your situation.

Thanks,
Mike

Posted: Tue Jul 07, 2009 1:30 pm
by daddy-o-p40
BenJoeM, it may just be a data glitch. Given the circumstances your Bishop will need to call church headquarters about this. It has been my recent experience that membership support needs to talk with a Bishop about these kinds of matters. Hope this helps.

Posted: Tue Jul 07, 2009 7:36 pm
by lajackson
daddy-o wrote:BenJoeM, it may just be a data glitch. Given the circumstances your Bishop will need to call church headquarters about this. It has been my recent experience that membership support needs to talk with a Bishop about these kinds of matters. Hope this helps.
I think I would send an MLS message identifying the member, number, and the information you are trying to update, along with a message that the update is not working.

And, if that doesn't work, the STS could make the call. As long as this is a technical issue, the bishop probably doesn't need to get involved.