Recording a Divorce

Discuss questions around local unit policies for membership (creating records, transferring records, etc.) This forum should not contain specific financial or membership information.
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BenJoeM-p40
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Joined: Wed Jul 11, 2007 11:37 pm
Location: Ogden, Utah

Recording a Divorce

#1

Post by BenJoeM-p40 »

Hello All,

Is anyone having problems recording a divorce (civil). I have done a couple of these and never had a problem. but I have one membership record where the member was divorced in 2008 and went in-active. Earlier this year he has re-married and since become VERY active. Our bishop married them and asked me to record the marriage. When I go in to record the marriage it said he was still married to his previous wife. So I went in and attempted to record the divorce, but it never sticks. I have tried about 20 times and sent and received, everything. I still get nothing.

Any ideas as to why this isn't working?


UPDATE: If this needs to be moved to Membership Help, I understand.

BenJoe
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mfmohlma
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Location: Hillsboro, OR

#2

Post by mfmohlma »

I don't have experience with membership records (being a finance clerk) but this situation definitely sounds like it warrants a phone call to HQ (or at least a detailed MLS message requesting help). It sounds like there is something weird with the record in question that may not be resolved using regular processes.
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BenJoeM-p40
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Location: Ogden, Utah

#3

Post by BenJoeM-p40 »

Thanks...

There is some potential problem with the record, but since this member has lived in our ward for years, we assumed we would have known.

I will call HQ and see if they can see anything else.

Thanks.
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Mikerowaved
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#4

Post by Mikerowaved »

I went ahead and moved this to "Membership Help". Please let us know what HQ had to say about your situation.

Thanks,
Mike
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daddy-o-p40
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#5

Post by daddy-o-p40 »

BenJoeM, it may just be a data glitch. Given the circumstances your Bishop will need to call church headquarters about this. It has been my recent experience that membership support needs to talk with a Bishop about these kinds of matters. Hope this helps.
"What have I done for someone today?" Thomas Monson
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lajackson
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#6

Post by lajackson »

daddy-o wrote:BenJoeM, it may just be a data glitch. Given the circumstances your Bishop will need to call church headquarters about this. It has been my recent experience that membership support needs to talk with a Bishop about these kinds of matters. Hope this helps.
I think I would send an MLS message identifying the member, number, and the information you are trying to update, along with a message that the update is not working.

And, if that doesn't work, the STS could make the call. As long as this is a technical issue, the bishop probably doesn't need to get involved.
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