Email addresses missing on the "Email Adults" list

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hollywelch
New Member
Posts: 20
Joined: Sun Oct 16, 2011 9:27 pm
Location: Kaysville Utah

Email addresses missing on the "Email Adults" list

#1

Post by hollywelch »

We have several ward members not receiving emails when we send them to a group using the "email all ..." feature in the Ward Organizations section of the Directory on LDS.org. I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private. How do we get this problem fixed?
russellhltn
Community Administrator
Posts: 31323
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Email addresses missing on the "Email Adults" list

#2

Post by russellhltn »

hollywelch wrote:I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private.
If it's marked as anything other than "stake" it won't work. It's a known issue.

Also check the they have a personal address and not just a "household" address. I don't remember if it will pull from the household address if the person doesn't have an address.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
hollywelch
New Member
Posts: 20
Joined: Sun Oct 16, 2011 9:27 pm
Location: Kaysville Utah

Re: Email addresses missing on the "Email Adults" list

#3

Post by hollywelch »

Mystery solved. They were marked at "ward" not "stake". Thanks for your help.
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