ktjohnson wrote:The mum and oldest daughter are converts dont know if that makes a difference to the way the record has been set up.
Yes, it does. Typically, the mission (who handled convert baptisms), creates the record for a family, they will create a record only for those who have been baptized. They will note all the children on the parent's records in what I call the "genealogy" section, but will not create any Child of Record for the children of the family.
Children show up in the "genealogy section" even if they've grown up and moved out of the ward, or even if they are deceased. It's NOT an indication that there is a member record or child of record for them.
The children will NOT show up on any roles until a record is created. So, the solution here is to do a request to make sure the records don't already exist. If not, create a child of record for the children under 8, noting the permission requirements in Handbook 1:13.6.2, item #4.
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