Navigation not visible in IE, Edge, Firefox, Chrome

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s.sunke
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Navigation not visible in IE, Edge, Firefox, Chrome

Postby s.sunke » Tue Oct 30, 2018 3:32 am

Hi all
In all of my browsers the top-right navigation items (country/language) plus LDS account login are not displayed. Clearing cache does NOT help.
Edge and Chrome screenshots are attached incl. HTML source from chrome.
Brgds
Simon
Attachments
2018-10-30 11_25_31-The Church of Jesus Christ of Latter-day Saints - Chrome.png
(1.34 MiB) Not downloaded yet
2018-10-30 11_25_04-Kirche Jesu Christi der Heiligen der Letzten Tage ‎- Microsoft Edge.png
(1.48 MiB) Not downloaded yet
2018-10-30 11_21_52-Kirche Jesu Christi der Heiligen der Letzten Tage - Firefox.png
(1.46 MiB) Not downloaded yet
HTMLSource-Chrome.zip
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Biggles
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Location: Watford, England

Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby Biggles » Tue Oct 30, 2018 4:17 am


email@natealexander.name
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Joined: Wed Oct 26, 2016 4:25 pm

Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby email@natealexander.name » Tue Oct 30, 2018 5:19 am

Same problem. Can't see any menus. No donations, no LCR, no directory no nothing. I am using firefox browser on linux. Logging in from Texas.

jdlessley
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Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby jdlessley » Tue Oct 30, 2018 8:19 am

I just checked and I am not having any issues with Firefox 63.0 (64-bit) or with Chrome 70.0.3538.77 (64-bit) on Windows 10.
Try doing a force refresh with the key combination Ctrl+F5 on Firefox or Chrome for Windows. If that doesn't work then manually clear the cache. There appears to be a new CSS for the home page and old cache does not work for the new CSS page.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

s.sunke
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Joined: Tue Nov 10, 2015 2:03 pm

Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby s.sunke » Tue Oct 30, 2018 2:20 pm

Thanks!
Problem self-resetted on Firefox and Edge. Ctrl+F5 helped on Chrome. IE11 still not working - but at least for myself not in use anymore ;-)

russellhltn
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Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby russellhltn » Sun Nov 04, 2018 10:12 pm

Having the same problem with a clerk machine. No navigation in Edge or IE. Works fine in Chrome. Tried Ctrl-F5 as well as clearing all data - no luck.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

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mfmohlma
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Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby mfmohlma » Mon Nov 05, 2018 9:26 am

I had to clear all my lds.org cookies to make it work for my Chrome. Maybe you need to do that for Edge and IE as well.

russellhltn
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Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby russellhltn » Mon Nov 05, 2018 10:13 am

mfmohlma wrote:Maybe you need to do that for Edge and IE as well.

I tried that. No go.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

rickk
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Location: Ridgefield, WA, USA

Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby rickk » Sun Dec 23, 2018 11:09 am

Was there a resolution to this issue? I am still seeing it on our stake computer using MS Edge. From what I am reading in the several threads, there hasn't been a definitive fix - only a few suggestions to try clearing cache or cookies that may or may not work, so I am hoping perhaps I missed something?

russellhltn
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Location: U.S.

Re: Navigation not visible in IE, Edge, Firefox, Chrome

Postby russellhltn » Sun Dec 23, 2018 1:33 pm

rickk wrote:Was there a resolution to this issue?

It seems to have fixed itself on Edge on my home machine. But IE has gone even stranger.

I may have to swing by the ward that had the machine that was affected and see what that's like.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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