Members not appearing in Tools App

Any discussions around the Member Tools App on various mobile and electronic devices
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bballrob
Member
Posts: 160
Joined: Wed Sep 14, 2011 7:20 am
Location: The Great White North

Members not appearing in Tools App

#1

Post by bballrob »

Good Morning--

Does anyone have any idea why I would be able to find a couple of members in the directory on the main church website on a laptop/desktop computer, but not on the Member Tools App? Just to head off a few questions, I am a counselor in the stake presidency, the members are members of my stake, but not the ward I live in, and my Tools has been synced.

I discovered this yesterday when I saw that I was scheduled to conduct a couple of temple recommend interviews.

Any ideas?
jdlessley
Community Moderators
Posts: 8917
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Members not appearing in Tools App

#2

Post by jdlessley »

The online Directory and Map and the Directory in Member Tools should display the same members based on privacy settings. However, as a stake leader you should see all the members of your stake regardless of the privacy setting and regardless as to which tool you are using, Directory and Map or Member Tools. The most restrictive setting, Private - Leadership Only, should still give visibility of the member information to the stake leaders. There may be a bug in the specific operating system version of Member Tools that you are using.

It would be interesting to find out what the privacy settings are for those members and households that you are not seeing in Member Tools. You would need to either ask them or have a ward clerk or bishopric member find out for you.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
russellhltn
Community Administrator
Posts: 32073
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Members not appearing in Tools App

#3

Post by russellhltn »

Assuming you used the same Church Account on both systems. For the website, were you using the Directory & Maps or LCR?

My any chance, are the members out-of-unit members? (Someone whose records are in a different unit, but hold a calling in your unit.) That's the only thing I can think of that would make a difference.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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