Search not functioning?

Any discussions around the Gospel Library App on various mobile and electronic devices.
kelosh
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Search not functioning?

Postby kelosh » Sun Sep 29, 2019 6:55 am

I have been having trouble with search working on the Gospel Library. I’ve attached an example screenshot (which didn’t bring up the normal dialogue box asking if I wanted to send feedback. Is that gone?)

I did a search for “which is true” which should have at least brought up Alma 32:21, but as you can see came up with 0 results. Is anyone else having issues with search?
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sbradshaw
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Re: Search not functioning?

Postby sbradshaw » Mon Sep 30, 2019 7:17 am

After upgrading to 5.3.0, the content will need to be reindexed for search. How long the reindexing takes depends on how much content you have downloaded (but should be somewhere between 2 and 30 minutes). While content is being indexed, only partial results show. Does search work for you now?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

kelosh
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Re: Search not functioning?

Postby kelosh » Tue Oct 01, 2019 6:25 am

Nope. Is there something I’m supposed to do to prompt it to reindex?

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sbradshaw
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Re: Search not functioning?

Postby sbradshaw » Tue Oct 01, 2019 7:12 am

Interesting. It looks like you do have results in other categories, just not scriptures. You could try removing and re-downloading the scripture books, which will index them again.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

kelosh
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Re: Search not functioning?

Postby kelosh » Sat Oct 05, 2019 10:15 am

I had to delete and reinstall the entire app to get it to work.

ibleslie
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Re: Search not functioning?

Postby ibleslie » Sat Oct 05, 2019 10:44 am

Did you have to reload everything once you did? I’m having the same problem, but don’t want to lose tags, notes, highlights, etc.

russellhltn
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Re: Search not functioning?

Postby russellhltn » Sat Oct 05, 2019 11:31 am

ibleslie wrote:I’m having the same problem, but don’t want to lose tags, notes, highlights, etc.

As long as GL is able and up to date with it's sync, it will come back.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

kelosh
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Re: Search not functioning?

Postby kelosh » Tue Oct 08, 2019 7:09 am

You won’t lose tags or notes. They’ll redownload when you sign back in with your LDS ID.

jdlessley
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Re: Search not functioning?

Postby jdlessley » Tue Oct 08, 2019 5:18 pm

kelosh wrote:You won’t lose tags or notes. They’ll redownload when you sign back in with your LDS ID.

In following the Prophet's instructions the LDS Account has been renamed Member Account.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

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sbradshaw
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Re: Search not functioning?

Postby sbradshaw » Fri Oct 11, 2019 8:17 am

jdlessley wrote:Member Account

Church Account
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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