SOLUTION: LDS directory services are unavailable

Discussions around the Android version of the Member Tools application
schestev
New Member
Posts: 9
Joined: Thu Mar 13, 2008 7:21 am
Location: Idaho Falls, Idaho

Re: SOLUTION: LDS directory services are unavailable

Postby schestev » Sun Oct 13, 2019 1:44 pm

I had a sister bring me her Samsung phone today asking if I could help her get Member Tools installed. She cannot get past the Sync stage when logging in using the Android App. The error pops us stating the directory services are unavailable. Try again later.
I helped her uninstall and go to the play store to re-intall it a couple of times. Nope. I did a quick once-over on her phone settings, security, etc. comparing hers to mine. Same.
I logged into the Tool on her phone using my account and got in, no issues.
She logged into the Tool on my phone and failed.
Interesting that an observation made earlier in this thread about once having special access due to callings also applies here. She was in the ward relief society presidency until recently.

I am looking for some solid suggestions from this group or elsewhere to help her resolve this problem. This would appear to be an issue that requires someone with elevated admin authority to fix.
Is there a pathway to escalate issues such as this to, say, the developers/engineers of the app, or an account admin who can toggle/reset something on her account?
Thanks.
And thank you to those responsible for these forums. They usually help me find the answers to problems such as this one.

russellhltn
Community Administrator
Posts: 27885
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: SOLUTION: LDS directory services are unavailable

Postby russellhltn » Sun Oct 13, 2019 2:50 pm

Since you said she was released, something you might want to try is to delete all the data from the app. I'm not sure if uninstall clears that out. I'm wondering of the app gets confused when the data coming down no longer updates leadership tables that are in the device's storage or cache. I could see that as a bug that flies below the testing radar.

As for reporting it, I'd use the in-app "contact us". That goes to the right people with some data to help them troubleshoot. I would mention the issue about how the problem seems to follow an individual's calling.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

sasgjohnson
New Member
Posts: 1
Joined: Sat Dec 07, 2019 6:00 pm

Re: SOLUTION: LDS directory services are unavailable

Postby sasgjohnson » Sat Dec 07, 2019 6:02 pm

Same problem here. Uninstalled and reinstalled twice still can't access.

jhardy355
New Member
Posts: 35
Joined: Sun May 01, 2011 3:24 pm

Re: SOLUTION: LDS directory services are unavailable

Postby jhardy355 » Sat Dec 14, 2019 10:46 pm

I have a Samsung Galaxy S7 phone and I was having the same problem and an uninstall and reinstall seemed to resolve the issue.

strattonce
New Member
Posts: 1
Joined: Thu Jan 09, 2020 1:54 am

Re: SOLUTION: LDS directory services are unavailable

Postby strattonce » Thu Jan 09, 2020 1:56 am

I have the T-Mobile Revvl. Uninstalling and reinstalling the app allowed me to sync.


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