Back End Service Status for Finance Resources?

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russellberrett
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Joined: Sat Apr 01, 2017 9:30 am

Back End Service Status for Finance Resources?

Postby russellberrett » Sun Dec 15, 2019 1:28 pm

Good afternoon (12:30pm Pacific Time, 1:30pm Mountain Time).

Is there a web site that is available that clerks can access to see if back end services are down?

Today we are having a heckuva time access the Expenses section of LCR. Getting a lot of time outs and error messages. Tried on multiple clients (Chrome, Edge) on church-provided Windows 10 box.

Best regards.

Russell Berrett

lajackson
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Re: Back End Service Status for Finance Resources?

Postby lajackson » Sun Dec 15, 2019 1:35 pm

russellberrett wrote:Is there a web site that is available that clerks can access to see if back end services are down?

There is not, but these services are never scheduled for maintenance or expected to be down on Sundays.

If you are not successful during "rush hour" (usually Sunday midday Mountain time), you may have better success later in the day.

The Church is keenly aware of the problem and working to fix it.

russellberrett
New Member
Posts: 7
Joined: Sat Apr 01, 2017 9:30 am

Re: Back End Service Status for Finance Resources?

Postby russellberrett » Sun Dec 15, 2019 1:47 pm

Sample error message that we see nearly every Sunday as of late. :(

Image

scgallafent
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Back End Service Status for Finance Resources?

Postby scgallafent » Sun Dec 15, 2019 2:54 pm

There have been some issues today. It looks like it started shortly after noon, was working briefly and then went back down. The last email I saw said that there were still issues. There are also some issues with the authentication servers that started a little bit ago and are being addressed.


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