Lds tools won't let me sign in

Any discussions around the Member Tools App on various mobile and electronic devices
New Member
Posts: 3
Joined: Sat May 26, 2018 2:19 pm

Re: Lds tools won't let me sign in


Post by goanddo »

I have been unable to open Member Tools for a week or two, at least, on my Samsung Note 8 running Android 9.
I can log into the directory and calendar via browser on both my laptop and phone.
Password had been the same since it was working, and only has letters and numbers, including uppercase (letters, not numbers ;)
I uninstalled and reinstalled Tools from Google Play today with the same results.
The last time I had a similar problem was a few months last year, and seemed to be related to Leader and Clerk Resources access, but I no longer have that.
Thank you,
Community Administrator
Posts: 32082
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Lds tools won't let me sign in


Post by russellhltn »

Just as a thought, you might try clearing all the data from the app. I'm not sure if uninstall and reinstall does that. Also, Sundays can be less than optimal with the high server load.
Have you searched the Help Center? Try doing a Google search and adding "" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
Posts: 1
Joined: Sun Dec 12, 2021 4:24 pm

Re: Lds tools won't let me sign in


Post by yota1994 »

The App won't let me log in
I have rest my password countles time for over a year now with no avail. When I get to a certain point it says member tools aren't available right now please try again later.
Screenshot_20211212-162027_Member Tools.jpg
Screenshot_20211212-162027_Member Tools.jpg
Church Employee
Church Employee
Posts: 3013
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Lds tools won't let me sign in


Post by scgallafent »

yota1994 wrote: Sun Dec 12, 2021 4:26 pmThe App won't let me log in
Your account is not associated with your member record. Go to and update your account with your membership information.
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