LDS Tools: Sync Fails with "Error Downloading"

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
caseycrookston
New Member
Posts: 3
Joined: Sun Mar 18, 2018 6:24 am

LDS Tools: Sync Fails with "Error Downloading"

#1

Post by caseycrookston »

I am on an iPhone 11 iOS 13.3.1, LDS tools v3.6.4 (6544)
I've just been put into a calling where I am going to use this app a LOT. I tried to sync but got this error. I deleted the app and re-installed it, but I get the same thing. And now I'm in an even worse place because while before the app still worked, now I can't use it all because it has no data until I sync but I can't sync.
lajackson
Community Moderators
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Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: LDS Tools: Sync Fails with "Error Downloading"

#2

Post by lajackson »

Make sure you are using Member Tools, which replaced LDS Tools. It sounds as if you have the correct version and a current enough iOS. Others will chime in.
MelissaMooneyJones
New Member
Posts: 3
Joined: Sun May 10, 2020 11:24 am

Re: LDS Tools: Sync Fails with "Error Downloading"

#3

Post by MelissaMooneyJones »

I use an iPhone 6S that is operating with 13.4.1 software. For the last month, I have been seeing "Sign-in failed Please check your username and/or password" each time I try to log into my account, or try to sync. I did change my password, and the username and password work very well on the Main website.

How do I solve this?
My Exec. Sec. in my ward said that this happened to him and he had to have the pin reset by global support...
MelissaMooneyJones
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Posts: 3
Joined: Sun May 10, 2020 11:24 am

Re: LDS Tools: Sync Fails with "Error Downloading"

#4

Post by MelissaMooneyJones »

I deleted the old app, downloaded the new "Member Tools" and I'm still getting the same "Sign-In Failed Please check your username and/or password".
What next?
haroldcurtisbrown
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Posts: 1
Joined: Tue Jun 09, 2020 6:33 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

#5

Post by haroldcurtisbrown »

We are having same issue. Needs a fix from “the top” as I don’t think it is our phones.
lisnwils
New Member
Posts: 1
Joined: Wed Jun 24, 2020 9:20 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

#6

Post by lisnwils »

I am having the same problem. I am not getting the PIN view; it is a UN and PW view. When I hit submit, nothing happens. Working on an iphone XR. I am EQ Pres and need this to work! I hope it can be resolved soon.....
LeAnnAsayDamron
New Member
Posts: 2
Joined: Sun Jun 28, 2020 11:23 am

Re: LDS Tools: Sync Fails with "Error Downloading"

#7

Post by LeAnnAsayDamron »

Has anyone found out how to resolve this problem????
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SeanF
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Posts: 4
Joined: Mon Sep 14, 2020 2:32 am
Location: Dallas, Texas

Re: LDS Tools: Sync Fails with "Error Downloading"

#8

Post by SeanF »

LeAnnAsayDamron wrote:Has anyone found out how to resolve this problem????
Just did my daily delete and download the app, try to update things, and fail to log in to Member Tools. Sorry to say it’s definitely not fixed.
abujnowski
New Member
Posts: 14
Joined: Fri Dec 16, 2016 7:20 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

#9

Post by abujnowski »

I am having the same issue. It won't download the database.
ODoylRulz
New Member
Posts: 1
Joined: Sun Sep 20, 2020 7:13 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

#10

Post by ODoylRulz »

I am having the same issue...tried to Sync...stalls during download and asks again for my User ID and password...finished with Error Downloading, Failed Download, try again later. I have also deleted and reinstalled the App, but I am still having the same issue. I am working on an iPhone 6S.
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