Cannot access main Church website...?

Discuss ideas and suggestions around the Church website.
justincy
Member
Posts: 57
Joined: Sat Dec 27, 2008 10:16 am
Location: United States

Re: Cannot access main Church website...?

Postby justincy » Fri Nov 13, 2020 12:04 pm

I just came to report the same problem. Happens across multiple devices in multiple locations.

First, I figured out it has something to do with query parameters in the URL.

URLs that load well:
https://www.churchofjesuschrist.org/
https://www.churchofjesuschrist.org/?lang=eng

URLs that don't load:
https://www.churchofjesuschrist.org/?l
https://www.churchofjesuschrist.org/?fbclid=xxxxxxxx
https://www.churchofjesuschrist.org/?lang=eng&f=

But using alternate browsers and incognito mode works so it's likely a local storage or cookie issue.

DavidBleakley
New Member
Posts: 2
Joined: Thu Jul 17, 2014 12:09 pm

Re: Cannot access main Church website...?

Postby DavidBleakley » Fri Feb 05, 2021 7:41 am

I have had a 2-minute delay with both firefox and chrome for quite some time when accessing the scriptures.

I specifically cleared the cookies and data for lds.org and churchofjesuschrist.org on both browsers and I get an instant response now.

award22
New Member
Posts: 1
Joined: Thu Nov 12, 2020 5:38 pm

Re: Cannot access main Church website...?

Postby award22 » Wed Feb 24, 2021 8:44 am

I also cannot access the church website. General Conference talks, come follow me, YW/YW resources, scriptures, articles and main page items won't load. It's been happening for months, but I just hoped it would eventually resolve.

rmrichesjr
Community Moderators
Posts: 2860
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Cannot access main Church website...?

Postby rmrichesjr » Wed Feb 24, 2021 10:52 am

award22 wrote:I also cannot access the church website. General Conference talks, come follow me, YW/YW resources, scriptures, articles and main page items won't load. It's been happening for months, but I just hoped it would eventually resolve.
Have you tried clearing your browser's cache and deleting relevant cookies? Also, have you tried a different browser or a different user profile?

jasonegan
New Member
Posts: 1
Joined: Thu Feb 25, 2021 10:58 am

Re: Cannot access main Church website...?

Postby jasonegan » Thu Feb 25, 2021 10:59 am

Been happening to me off an on for years really - incog windows work great -

https://7labs.io/tips-tricks/clear-site ... cache.html

Clearing the cache and cookies for anything related to the church site seems to be helping a ton! Give it a try.

wildingd
New Member
Posts: 1
Joined: Sun Mar 21, 2021 5:44 pm

Re: Cannot access main Church website...?

Postby wildingd » Sun Mar 21, 2021 5:47 pm

Same thing happened to my wife's laptop. Worked in Safari, but not Chrome. Most churchofjesuschrist.org websites came up all white -- no content (including the scriptures).
Chrome in Incognito Mode worked.
Based on one of these sites, I tried something, and it worked:
Open Chrome Preferences.
In the "Privacy and Security" category, choose "Cookies and other site data".
This gave the option of "See all cookies and site data"
In the search window, I typed "church", and all of the hits were from churchofjesuschrist.org. :)
I deleted all of them (there were about 10).

Then, I went to the failing website, and hit "refresh" -- it works great now!
FYI, I'm using a Mac computer; I don't know how this would look on a PC or other computer, but thought I'd share what worked for me.

laulus
New Member
Posts: 1
Joined: Tue Aug 03, 2021 11:17 am

Re: Cannot access main Church website...?

Postby laulus » Tue Aug 03, 2021 11:19 am

I’m able to access the site, but when I click on “leaders & clerk resources” nothing happens. Any idea?


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