Texting through Member Tools
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jillhammer
- New Member
- Posts: 1
- Joined: Sun Apr 25, 2021 5:33 pm
Texting through Member Tools
I have seen the long chain about texting not working through the app due to mobile carrier limits but my problem is seperate. I have an Android phone and my carrier allows large mass texts. However, there are a large number of RS women on the group who get the messages but about 10 or so are left off every time, even though I select their names. Unsure why this is happening as I have messaged a larger group before without problem. Any ideas why certain numbers (only about 10 of 90) are left off even though I can select them individually?
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russellhltn
- Community Administrator
- Posts: 36030
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Texting through Member Tools
I'd do a test outside of Member Tools to see what happens.
They might have blocked your number. Or perhaps you're sending a MMS message instead of SMS and they've blocked MMS or otherwise can't receive it. By chance, are they on the same network?
You'll probably have to explore different things to see what gets though and what doesn't.
They might have blocked your number. Or perhaps you're sending a MMS message instead of SMS and they've blocked MMS or otherwise can't receive it. By chance, are they on the same network?
You'll probably have to explore different things to see what gets though and what doesn't.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.