LCR “Send a Message” application NOT sending to yahoo.com accounts

Discussions about the Leader and Clerk Resources on lds.org.
bob1314
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Joined: Mon Aug 30, 2021 8:00 am

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#51

Post by bob1314 »

Having the same issue. Stake Executive Secretary in the Indiana area, and trying to send out messages to the entire stake for stake conference. Didn't realize until I saw this thread that they are all Yahoo or aol accounts that are getting rejected. oddly enough, I even saw a few "byu.net" email addresses that were rejected as well.
garystroble
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Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#52

Post by garystroble »

Just called the Global Service Center and they are aware the issue been resurrected, and they are working on it again.
garystroble
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Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#53

Post by garystroble »

Send a message is working to Yahoo and AOL accounts as of the test message I sent just now. Hopefully it does not stop working again, especially on the weekend like last weekend.
nateblaylock
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Joined: Wed May 18, 2011 6:37 am

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#54

Post by nateblaylock »

Just wanted to come here and say that this is still a problem. (I found this thread tonight after having a similar problem>)
latviankid
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Joined: Sun Apr 26, 2015 8:27 am

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#55

Post by latviankid »

Definitely still a problem, and several gmail addresses are getting blocked now too including the Bishops. Big problem!!
jondgrant
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Joined: Tue Dec 29, 2020 3:21 pm

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#56

Post by jondgrant »

Still a problem for us, people with yahoo accounts are receiving messages sporadically as of today.
jeffreid
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Joined: Sun Jan 05, 2020 9:14 pm

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#57

Post by jeffreid »

Send a Message is still blocking yahoo, aol, some gmail, and a few others from our ward today.
garystroble
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Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#58

Post by garystroble »

Message posted by the Church on LCR today:

Sending email through Church systems

The volume of emails being sent through Church systems has increased overtime. As a result, these systems on occasion reach their maximum capacity and fail to deliver some email messages. Emails sent to Yahoo and AOL addresses have been particularly affected. Church employees are working to resolve these issues and a solution will be made available soon. We appreciate your patience.
zaneclark
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Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#59

Post by zaneclark »

A newsletter sent to my ward, yesterday, September 25th, did not reach AOL and Yahoo addresses.
jtjacks
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Joined: Mon Jun 18, 2012 10:08 am

Re: LCR “Send a Message” application NOT sending to yahoo.com accounts

#60

Post by jtjacks »

As someone else noted, this is a pretty common problem when the sender "spoofs" its address (like the church does) because filters on big email systems (like yahoo) may flag it as spam and block everything from that sender. There are ways to manage it so things aren't blocked, but it requires some skill and knowledge of how those systems work.

Sadly, I doubt anyone in Church IT has either - at least not at the level to fix this (or they would have fixed it months ago).

However, I happen to know that our stake technology specialist (my son) manages these issues for one of the largest online retailers in the world that sends out over a billion emails a week (and used to manage it for one of the largest social media companies). Many years ago he worked in Church IT and I am pretty sure he would be happy to consult with the Church IT team (for free) to get this fixed. If anyone in Church IT happens to read this forum, or if anyone has a contact there, please feel free to pass on my contact info or to look him up.
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