I'm unsure if this is even the correct forum for this, but I wanted to throw it out there that we are seeing problems with the mobile app attendance tracker overriding/altering anything we put into the Web version of sacrament counts. Is anyone else experiencing this? There doesn't appear to be any concurrency between the different platforms.
- Enter and Save attendance count via Web interface
- Open Member Tools app
- Sync (sometimes fails, sometimes works, but can't determine that w/o checking the sync screen)
- Enter different sacrament counts in the mobile app
- Sync
- Previously entered Web counts are overwritten with whatever is in the mobile app (regardless of update date/time)
This is a challenge when maintaining online and in-person attendance where they are getting entered in at different times and sometimes by different people.
We're resorting to our old mechanism of tracking via Google Sheets for now until we can figure out how to resolve this.
TIA