Member tools app not signing in

Discussions around miscellaneous technologies and projects for the general membership.
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carthewa
New Member
Posts: 1
Joined: Sat Sep 25, 2021 7:54 pm

Member tools app not signing in

Post by carthewa »

Hi, the member tools app is not recognising my password. I even reset it with the same account online and I get Error Sign-in Failed yet using the same credentials I can login to the main website.
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Mikerowaved
Community Moderators
Posts: 4361
Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: Member tools app not signing in

Post by Mikerowaved »

carthewa wrote: Sat Sep 25, 2021 7:56 pm Hi, the member tools app is not recognising my password. I even reset it with the same account online and I get Error Sign-in Failed yet using the same credentials I can login to the main website.
Greetings! I've seen that happen when certain special characters are used in the password. Try changing your PW to just upper/lower case letters and numbers and see if that helps.
So we can better help you, please edit your Profile to include your general location.
russellhltn
Community Administrator
Posts: 31129
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member tools app not signing in

Post by russellhltn »

Also give it 20 minutes or so just to give the new password time to get to all the severs.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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