Discussions about the Leader and Clerk Resources on lds.org.
This continues to be an issue as of this morning, Dec. 8, 2021. I have not received any mass emails in my Yahoo account from the LCR tool since mid August 2021. As soon as I discovered that I had stopped receiving ward, stake, or Relief Society mass emails I switched to my Gmail account for all local church correspondence. I recently switched back to my Yahoo account to check and see if this problem had been resolved, but this morning when a ward Relief Society email was sent out, I did not receive it. Yahoo somehow blocked it before it could even go to my Spam folder. I also checked the list of blocked email addresses in my email settings and the firstname.lastname@example.org address is NOT on my blocked list. So, the trouble goes on....
- Posts: 219
- Joined: Thu Oct 20, 2016 4:34 pm
- Location: near Milwaukee, Wisconsin, United States
From my observation, information and belief, not sure the Church is able to fix this issue 100% and permanently on their end.
Another data point. Members in our stake with rocketmail and hotmail addresses in their church account report not receiving a message sent December 5th to “all adult members”.
We sent a message out to our Ward this morning regarding our local weather and Sacrament meeting. All the members of our ward with yahoo.com or aol.com addresses bounced back. I know we've been able to send to these addresses in the past, did the church email system recently get added to a blocklist somewhere?
Your post has been merged into an existing thread. As you can see, it's a known issue with no promise it will be resolved anytime soon.mrbitsch wrote: ↑Sun Dec 26, 2021 8:41 pm We sent a message out to our Ward this morning regarding our local weather and Sacrament meeting. All the members of our ward with yahoo.com or aol.com addresses bounced back. I know we've been able to send to these addresses in the past, did the church email system recently get added to a blocklist somewhere?
Thanks Russel, not sure how I missed that. Any chance if anybody is aware if the church email system is using dkim signing on the messages it sends out, I know more and more mail providers are starting to drop messages without a proper dkim signature. Also, has anybody from the church contacted these email providers and asked if the church domain has been added to their reject lists? It's getting a bit disheartening as a bishopric when we use the church system to email ward members, and a large number of members don't get the message because a particular provider is blocked messages, which usually gets back to us as "well we just wish the bishopric would remember <insert group here> (usually, the RS, or the single women, or the women without priesthood holders in their home)". Yes we need to do better about checking the messages coming back to see if anybody got missed, but also it's getting to the point where we're starting to discuss going back to our own mailing lists so we don't have this problem. That really seems like a step back though because then we have to keep it up to date...