Mac OS won't open LCR

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crmilne
New Member
Posts: 3
Joined: Wed Jan 24, 2018 9:01 pm

Mac OS won't open LCR

#1

Post by crmilne »

Since Jan 22 my Mac Book Pro shows a blank page below the Leader and Clerk Resources banner. When I log on with Windows, I see the full page so I know my sign in works.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Mac OS won't open LCR

#2

Post by russellhltn »

Make sure you're not running in some kind of "privacy" or "incognito" mode on your browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
crmilne
New Member
Posts: 3
Joined: Wed Jan 24, 2018 9:01 pm

Re: Mac OS won't open LCR

#3

Post by crmilne »

No privacy or incognito on Chrome browser.
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Mac OS won't open LCR

#4

Post by mevans »

I'm running Chrome on a Mac and don't observe similar problems.

Have you tried in Safari or Firefox to see if that works?
Have you tried clearing your browser cache?
Hilohi
Member
Posts: 194
Joined: Sun Dec 26, 2010 8:22 pm

Re: Mac OS won't open LCR

#5

Post by Hilohi »

I'm able to log into LCR on my iMac, but when I get into LCR, I get a blank page. I've been having this problem for the last couple of days. I'm running macOS Monterey, version 12.0.1. Does anyone know how I might be able to fix this issue? I've already restarted my computer a few times to no avail. I was also having this issue before I updated my OS to macOS Monterey last night.

For what it's worth, I don't run into this issue on my MacBook Pro.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Mac OS won't open LCR

#6

Post by russellhltn »

It's probably not the Mac OS, but the browser.

Church websites have a problem with cookie buildup that can cause problems. You may need to clear cookies for all church sites.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Hilohi
Member
Posts: 194
Joined: Sun Dec 26, 2010 8:22 pm

Re: Mac OS won't open LCR

#7

Post by Hilohi »

Clearing my cookies in Safari worked. Thanks!
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