Member Tools App - Payment Requests Not Submitting

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carrcoli
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Joined: Sun Feb 06, 2022 8:36 am

Re: Member Tools App - Payment Requests Not Submitting

#11

Post by carrcoli »

We've been seeing the same thing in our ward. As a bishopbric member, we've been submitting these through Tools for some time. Lately, they've just been stuck with the yellow cloud and not processing through to the approval point. Eventually it will kick back but it can take 6+ weeks. Any thoughts?
russellhltn
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Re: Member Tools App - Payment Requests Not Submitting

#12

Post by russellhltn »

carrcoli wrote: Sun Feb 06, 2022 8:38 am Any thoughts?
I'd suggest contacting support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
murphmandan
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Joined: Fri Feb 11, 2022 12:32 pm

Re: Member Tools App - Payment Requests Not Submitting

#13

Post by murphmandan »

Same here. Several members continue to report that payment requests via the app just sit as submitted with the yellow cloud icon. They don't end up making it to LCR.
scl1982
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Joined: Wed Nov 30, 2016 2:27 pm

Re: Member Tools App - Payment Requests Not Submitting

#14

Post by scl1982 »

Having had this same issue - and reinstalling the app - I no longer have the finance option it looks like. So I'm guessing there are issues and they have hidden the feature.
jdlessley
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Location: USA, TX

Re: Member Tools App - Payment Requests Not Submitting

#15

Post by jdlessley »

scl1982 wrote: Sat Apr 02, 2022 4:57 pm So I'm guessing there are issues and they have hidden the feature.
I just checked and it is still there. Whether it works, or not, I can't tell because I haven't needed to use it since the problem reported started.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
ambeutler
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Posts: 3
Joined: Sun May 07, 2017 8:35 am

Re: Member Tools App - Payment Requests Not Submitting

#16

Post by ambeutler »

I was having similar issues and reimbursement requests were not going through, so we recreated and submitted them in LCR. In troubleshooting the issue today I uninstalled Member Tools on two different android devices and then reinstalled it. The finance option is no longer available on either device now, so I'm guessing it has been disabled for now.

We are going to instruct our auxiliaries to return back to submitting via LCR until the issue is resolved. We have had several requests not go through from various leaders now, and some receipts have been tossed assuming they were scanned and submitted.
drepouille
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Joined: Sun Jul 01, 2007 6:06 pm
Location: Plattsmouth, NE

Re: Member Tools App - Payment Requests Not Submitting

#17

Post by drepouille »

ambeutler wrote: Tue Apr 05, 2022 10:27 amWe have had several requests not go through from various leaders now, and some receipts have been tossed assuming they were scanned and submitted.
I always asked members to bring the paper receipts to me, even though they had been electronically processed. I figured my filing cabinet is a better place for them than their trash cans. However, I don't think anyone ever did bring them in for filing. Oh well.
Dana Repouille, Plattsmouth, Nebraska
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