Zoom Enterprise Account Admin

Discussions around receiving, originating, and holding Church broadcasts and conferences in meetinghouses including schedules, setup, equipment, and support.
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Zoom Enterprise Account Admin


Post by grovercp »

Who manages the enterprise account for Zoom? They need to reach out to Zoom support to request the enablement of HD for the presenter and the attendees. Zoom has to do this on the backend. Can we get this enabled? Below is a transcript from Zoom support.

AGENT (Emmanuel E.*): I understand that you would like to request the enablement of the HD feature for both you and your attendees in a Webinar.
AGENT (Emmanuel E.*): I know that this will make their experience better when attending your conferences.
AGENT (Emmanuel E.*): Allow me to try and assist you with this.
USER: thank you
AGENT (Emmanuel E.*): Upon checking, you are currently under an Enterprise account as a member.
AGENT (Emmanuel E.*): To enable/request the enablement of this HD feature, you may reach out to your account administrator.
AGENT (Emmanuel E.*): Enabling this will affect the entire account and all its users, your administrator may request the enablement from us to proceed.
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Re: Zoom Enterprise Account Admin


Post by russellhltn »

I'm not sure, but it may be mht at churchofjesuschrist.org. I'm not able to quickly find any reference pages.

However, it's entirely possible that part of the agreement between the church and Zoom was to limit the resolution to get a good price.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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Re: Zoom Enterprise Account Admin


Post by Mikerowaved »

I'm the STS in my stake and I have full control over those settings using the Zoom control panel in a web browser (not the Zoom app).
In Settings --> In Meeting (Advanced) you'll find:

Code: Select all

Group HD video
Activate higher quality video for host and participants. (This will use more bandwidth.) 

o Standard HD (720P)
o Full HD (1080P)
Once switched on (it defaults to off), you can select between 720p and 1080p for the maximum bitrate limit.
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Re: Zoom Enterprise Account Admin


Post by Wattsuk »

Same for me at the ward level. There are a couple of settings locked but HD is not one of them.
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