Member Tool Services Unavailable

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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bhambelton
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Joined: Thu Mar 05, 2015 11:46 am

Member Tool Services Unavailable

#1

Post by bhambelton »

My wife's Tools App wlll not sync. She is constantly getting "Member Tool Services Unavailable try again later". Her last documented update of data was March 24, 2022. How do I help her sync her tools app? She is in the Relief Society Presidency and needs updated data. Thanks
Ben Hambelton
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sbradshaw
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Re: Member Tool Services Unavailable

#2

Post by sbradshaw »

She could try signing out of the app, then signing back in. If that doesn't work, you might need to delete and reinstall the app.
Also, if you're not already, I would recommend trying to sync on a day other than Sunday (since Church systems sometimes get overwhelmed on Sundays).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
camilynncottam
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Joined: Tue Apr 26, 2022 4:56 pm

Re: Member Tool Services Unavailable

#3

Post by camilynncottam »

I have been trying to update my member tools and whenever I enter the password it says incorrect. I have deleted and reinstalled app on my IOS
jpjones~ogr
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Re: Member Tool Services Unavailable

#4

Post by jpjones~ogr »

I just started getting invalid username/password messages, so I came here looking for understanding.

Combining this thread with current and past experiences, I suspect that Tools access is broken due to what seems to be ongoing fixes to main Church IT systems.

One Tools access temporary workaround would be have Leaders login directly to Leader and Clerk Resources for essential data.

I haven't checked with Global Services on this, but have seen what appears to be consequences of fixes/updates for at least a few weeks now. An example is the recent temporary (maybe 3 or 4 weeks) inability of clerks to submit quarterly reports. Another project I stumbled across is replacement of the Senior Service Missionary System, which may be complete in June or July. Our SSMS workaround was to let area coordinators develop a new application, because general access is blocked.

Informing Global Services of broken Tools access might help things along. However, LCR still seems to work well enough, though navigation is different than Tools.
russellhltn
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Re: Member Tool Services Unavailable

#5

Post by russellhltn »

jpjones~ogr wrote: Thu May 12, 2022 6:47 pm I just started getting invalid username/password messages, so I came here looking for understanding.
I just did a sync of Tools and it worked fine for me. But then I'm more like a rank-and-file member than a leader. I don't have access to the special stuff.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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lajackson
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Re: Member Tool Services Unavailable

#6

Post by lajackson »

russellhltn wrote: Thu May 12, 2022 7:22 pm I don't have access to the special stuff.
I do have access to some of it, and I have not had any trouble with Member Tools during all of this time. I have never tried to update it on a Sunday, however.
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