All my information is correct and I still can't get into my account

[khsiung]

One of our Ward members can’t recover his LDS account. He has tried to use Email, text and membership functions to recover his account, but non of them work.
1. Email Recover: didn’t receive email
2. Text: didn’t receive text
3. Membership MRN: error message 「Your account is ineligible to begin account recover with this method. this is due to your calling and/or your worforce staus. 」

He is our seminary teacher and he even can’t access the seminary system to check students status.

What other ways we can try?

[lajackson]

What other ways we can try?

It sounds as if a call to the Global Services Department is in order. The clerk should give the teacher the number and suggest that he call.

[khsiung]

Where we can get the number of global service department?

[Biggles]

Where we can get the number of global service department?

Contact your ward clerk for the number. The GSD will only speak directly to the affected member, for this type of issue.