Scenario: We had a person donate online incorrectly for an upcoming youth conference. They were supposed to donate via paper check (or cash) so that it could be categorized under the ward-specific "Other-Youth Conferences." However, instead of doing that, they donated online to the "general offerings" category.
1. Is there a way for them to cancel this donation and get a refund since it was an error? Then they could submit a check or cash payment for youth conference?
2. If the answer to the above question is no, can a ward clerk transfer the funds from "general offerings" to the specific ward "youth conferences" category?
What is the best way to handle this situation?
Question: donating to wrong category online
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dh228
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russellhltn
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Re: Question: donating to wrong category online
Is "Other-Youth Conferences" an account in the "Other" category in the ward? If not, then it gets a little more complex.
Are they a member? If so, then if the donation can't be recategorized properly, perhaps it could be recategorized as Tithing or Fast Offering.
Are they a member? If so, then if the donation can't be recategorized properly, perhaps it could be recategorized as Tithing or Fast Offering.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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dh228
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Re: Question: donating to wrong category online
Yes, "Other-Youth Conferences" is an account in the "Other" category in the ward.
And yes, the donor is member.
And yes, the donor is member.
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russellhltn
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Re: Question: donating to wrong category online
Have you tried going into the donation batch and recategorizing the donation?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
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dh228
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Re: Question: donating to wrong category online
I'll give that a try. Thanks.
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waltbristow
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Re: Question: donating to wrong category online
Just a reminder, Handbook 20.4 says "Youth conferences are funded from the stake or ward budget. Members should not be asked to pay for youth conferences."
FSY is different.
FSY is different.
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russellhltn
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Re: Question: donating to wrong category online
Likewise camps. See 20.6.2
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