Contacting Membership Support

[rmrichesjr]

I have paid tithing for 78 years............ now i can not even sign to my lds account to pay tithung or any thing else has the church been hacked last month i had no problem with this sight

It sounds like the problem is with signing in to your Church Account. There is a whole forum area set aside for Church Account: viewforum.php?f=92

The "please read first" announcement thread at the top of that forum has a lot of answers. If none of those answers help, please contact your ward clerk. If he cannot fix the problem, he can help you connect with the Global Service Department. They can fix anything that can be fixed.

[russellhltn]

I have paid tithing for 78 years............ now i can not even sign to my lds account to pay tithung or any thing else has the church been hacked last month i had no problem with this sight

And yet you somehow logged into this forum with a church account that's already connected to a membership record.

On-line tithing is only available in some countries. If you've moved to another country, that might change your ability to use on-line tithing.

Also, if you've moved, your records might be temporarily in limbo until your new ward requests them. That will block your access to things like calendar and directory because you're no longer associated with a ward.

I'm not sure what else you're trying to get into, but if you've been recently released from a calling, you will lose access to areas you used to have access because of your calling. In most cases, a move will trigger an automatic release from callings.

[GregNewkirk]

I am not a church leader, but I have a death certificate for a member whose location and ward are unknown. How can I share this information with the church?

Greg

[rmrichesjr]

I am not a church leader, but I have a death certificate for a member whose location and ward are unknown. How can I share this information with the church?

Greg

Somewhere, there may be an assistant ward clerk, membership, who would be very happy to update that deceased member's record. On the other hand, the membership record could be in the address unknown file. I would know what to do if the record were in my ward, but it's almost certainly somewhere else. Hopefully, someone will reply who knows how to get the record to somebody at Church headquarters who can get the information updated.

[russellhltn]

I have a death certificate for a member whose location and ward are unknown. How can I share this information with the church?

If you knew where they lived, you could use the meetinghouse locator to find their ward and notify the bishop.

[lajackson]

I would suggest you share the certificate with your ward clerk. He would then contact the Membership Department via email or the special message function (if it still exists) in MLS. He could also just call the Global Services Department.

The death certificate should have the full name along with a date of birth that Membership will use to locate the record. They will then be able to add the death date that will also be on the certificate.

[Ginahall]

We had a streak of 710 days and we lost it because of a broken phone, how can we get it restored?

[rmrichesjr]

We had a streak of 710 days and we lost it because of a broken phone, how can we get it restored?

I suspect I might not be the only one who does not understand this question. What streak ran for 710 days? What was lost? Was the broken phone someone's cell phone or a Church-owned phone at a meetinghouse? What is it that you want to get restored (phone service, something to do with the title of the thread, 'contacting membership support')? Please clarify.

[lajackson]

We had a streak of 710 days and we lost it because of a broken phone, how can we get it restored?

If perhaps you are asking about the Daily Study Current and Longest Streak counts in Gospel Library, then no, Member Support does not have a way to restore those numbers. They are calculated as a function of the programming in the app in relation to the current date showing on your device when you open the GL app.

I agree that it can be a bit frustrating. If you travel, for example, and cross the International Date Line (IDL) from east to west late in the day, you often will lose your streak, because there will be a day when the app thinks you did not open it. So the Current Streak number returns to one. The workaround is to manually set the date on your device before you open the GL app so that when you do open the app, it will show you had the app open on the previous day. If you missed a date while crossing the IDL, you would do this two times to get caught up again.*

When you open the app the first time each day, it checks to see if you used the app the previous day. If you did, the Current Streak updates by one. Then the app checks the Longest Streak count and updates it if the Current Streak is longer. The key to all of it is the date on your device when you open GL for the first time on that date.


*Example: You are flying at 11:00 pm on the 13th and cross the International Date Line. It is now 11:00 pm on the 14th. If you do not open the GL app within an hour, the date will change again to the 15th. When you open the app after that, the Current Streak will reset because the app does not think you opened it on the 14th.

However, If you wake up from your inflight nap on the 15th, and manually reset the date on your device back to the 14th, then open GL, everything will update normally. After you close GL and then reset your device to the correct date, the 15th, opening GL will update your streaks normally once more.

[sbradshaw]

In addition to lajackson's instructions, make sure you're signed in with your Church Account. If you're not signed in, anything you add in Gospel Library (including Daily Study streaks) will no longer be available if you have to delete and reinstall the app or get a new device.