It says my username has already been taken

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
kraftmi1947@gmail.com
New Member
Posts: 1
Joined: Sat Apr 27, 2024 9:01 pm

It says my username has already been taken

Post by kraftmi1947@gmail.com »

I'm having various problems with my account. It says my username is already used. It is my email address. My account also says that my membership ID and birthdate don't match. I don't know what is going on. Please help me.
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rmrichesjr
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Posts: 4229
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: It says my username has already been taken

Post by rmrichesjr »

kraftmi1947@gmail.com wrote: ↑Sat Apr 27, 2024 9:03 pm I'm having various problems with my account. It says my username is already used. It is my email address. My account also says that my membership ID and birthdate don't match. I don't know what is going on. Please help me.
Just a guess, but it sounds likely that an account already exists for your email address username, and there may be an error in your MRN or recorded date of birth. I'd suggest you talk with your ward clerk or membership clerk and get a copy of your Individual Ordinance Summary and correct any errors in your date of birth that might show up there. Then, it sounds like it may be necessary for you to ask the clerk for the phone number for the Global Service Department. They can check on existence of any relevant duplicate accounts and make corrections.
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