Sync Fails
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- New Member
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- Joined: Sun Nov 17, 2024 2:06 pm
Sync Fails
Every time i try syncing on Member tools it says “Failed to download, Please try again later.” And it been like this for months for me, Any solutions?
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- Community Administrator
- Posts: 35596
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- Location: U.S.
Re: Sync Fails
What version of Member Tools are you running? I think it has to be at least 5.x to be supported.
The current version requires iOS 16.0 or higher.
The current version requires iOS 16.0 or higher.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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- Joined: Sun Nov 17, 2024 2:06 pm
Re: Sync Fails
IOS 18.1 and The Latest App update
Last edited by Collin_Bierman on Sun Nov 17, 2024 5:45 pm, edited 1 time in total.
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- Community Administrator
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- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Sync Fails
I'd try logging out and back in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 4
- Joined: Sun Nov 17, 2024 2:06 pm
Re: Sync Fails
I Haven't Even been able to get past the start of the app
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- Community Moderators
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Re: Sync Fails
Try uninstalling the app, restarting your device, and reinstalling the app. Make sure you have good data service by using Wifi rather than your cell service data for the initial start after reinstalling.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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- New Member
- Posts: 4
- Joined: Sun Nov 17, 2024 2:06 pm
Re: Sync Fails
Already tried
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- Community Administrator
- Posts: 35596
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Sync Fails
You might want to talk to the ward clerk and make sure the MRN on your account is accurate and that record is in your ward.
If your records are floating around in "address unknown" then there's nothing to download.
If your records are floating around in "address unknown" then there's nothing to download.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.