A member submitted an expense on 11/24, which was approved the same day. They are now saying they did not receive it. All I can see is the last 4 of the account, and that the EFT cleared. I can't see the date it cleared or posted to their account. Is there a way to see this in the Finances?
What is the timeline of an EFT transfer for an expense?
-
frozenfrank82
- New Member
- Posts: 1
- Joined: Thu Dec 12, 2024 9:10 pm
What is the timeline of an EFT transfer for an expense?
You do not have the required permissions to view the files attached to this post.
-
russellhltn
- Community Administrator
- Posts: 35585
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: What is the timeline of an EFT transfer for an expense?
I'd suggest sharing the last 4 with the member. Make sure it got sent to the account they expected it to get sent to.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
eblood66
- Senior Member
- Posts: 3945
- Joined: Mon Sep 24, 2007 9:17 am
- Location: Cumming, GA, USA
Re: What is the timeline of an EFT transfer for an expense?
Not that I'm aware of. The Global Service Department may be able to see more information. They should have received an email notifying them of the reimbursement. They may want to look for it in spam as well as checking the last 4 digits as russelhltn suggests.