new record (baby), name correction problem

Discuss questions around local unit policies for membership (creating records, transferring records, etc.) This forum should not contain specific financial or membership information.
davea0511
New Member
Posts: 28
Joined: Mon Jan 03, 2011 5:52 am

new record (baby), name correction problem

Post by davea0511 »

I created a record for a new baby, and somehow entered the names wrong. I corrected it, so it's correct in LCR, but it's been many months and a data refresh doesn't fix the name in the app.
davea0511
New Member
Posts: 28
Joined: Mon Jan 03, 2011 5:52 am

Re: new record (baby), name correction problem

Post by davea0511 »

I just created a new record for the baby, presuming that creating it right will solve the problem (instead of editing an existing), but now I can't figure out how to delete the old record. I deleted him from the family, but it still shows the old record as a member of the household (and it's still showing as being one of the Mother's children and that relationship can't be deleted).
russellhltn
Community Administrator
Posts: 35994
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: new record (baby), name correction problem

Post by russellhltn »

At this point, I'd suggest declaring the first one a duplicate record and the second one as the surviving one.

Also, Member Tools is not the defining record. Sync frequently fails. You have to do a refresh data found under settings.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
davea0511
New Member
Posts: 28
Joined: Mon Jan 03, 2011 5:52 am

Re: new record (baby), name correction problem

Post by davea0511 »

I did select refresh data (settings) in member tools to no effect.

So I requested a merge, but it doesn't allow me to say which of the 2 records to keep. I guess I'll wait and hope they pick the right one.
russellhltn
Community Administrator
Posts: 35994
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: new record (baby), name correction problem

Post by russellhltn »

Call GSD. This seems to be just getting worse and worse.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
davea0511
New Member
Posts: 28
Joined: Mon Jan 03, 2011 5:52 am

Re: new record (baby), name correction problem

Post by davea0511 »

They kept the correct one! :)

Thanks for your help!

Return to “Membership Help”