LDS Account Support and Help

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
harmonkp
New Member
Posts: 1
Joined: Thu Aug 28, 2025 8:14 am

Re: LDS Account Support and Help

Post by harmonkp »

I am having this problem where I can't add another bank account on the tithing and donations website. It will not let me press the check mark under authorization and awknoledgemnt. I scrolled all the way down to read the terms of services too.
russellhltn
Community Administrator
Posts: 36221
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Account Support and Help

Post by russellhltn »

harmonkp wrote: Thu Aug 28, 2025 8:17 am I am having this problem where I can't add another bank account on the tithing and donations website. It will not let me press the check mark under authorization and awknoledgemnt. I scrolled all the way down to read the terms of services too.
Did you enter your account number twice on the two lines?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jantillon
New Member
Posts: 1
Joined: Sun Sep 28, 2025 11:26 am

Re: LDS Account Support and Help

Post by jantillon »

I just received an email stating that a donation was submitted from the 31st of January of this year. That was already completed and now I’m concerned that it’s going to try and withdraw that same amount again when I don’t have the money. How do I stop that process?
rmrichesjr
Community Moderators
Posts: 4345
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: LDS Account Support and Help

Post by rmrichesjr »

jantillon wrote: Sun Sep 28, 2025 11:27 am I just received an email stating that a donation was submitted from the 31st of January of this year. That was already completed and now I’m concerned that it’s going to try and withdraw that same amount again when I don’t have the money. How do I stop that process?
I'd suggest going to the Donations page ( https://donationsfe.churchofjesuschrist ... s/donation ) and see what that page shows for the status of any transactions in process. Depending on what you see there, you might want to ask your ward clerk for the phone number for the Global Services Department to talk with them about it.

Return to “Church Account”