Member Tools failed to load the database

Any discussions around the Member Tools App on various mobile and electronic devices
BrianEdwards
Senior Member
Posts: 1590
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Member Tools failed to load the database

Post by BrianEdwards »

With the widespread adoption of digital temple recommends via the Tools app, I agree that the normal "just give it some time to sync" approach may not be as practical. That said, my understanding is that all temples have the ability to verify recommend status of a member if they do not have their recommend (paper or digital) with them due to various reasons, so hopefully that part won't impact your temple worship.

Clerks are the first-responders in this type of situation, and it can often be helpful to have in-person support and not just phone/web interactions. They can also help put you in touch with the Global Services Department, and since this issue has been mentioned by various people, it may need a resolution on the Church's side of things.

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