Unit History Images Not Available

[webmonk]

All the thumbnail images and full photos on the unit history site (https://unithistory.churchofjesuschrist.org) are not displaying. When I try to access one directly (right click and open in new tab) I get the error message "AuthorizationFailure This request is not authorized to perform this operation." Is anyone aware of this problem and/or know when they anticipate having this corrected?

[jdlessley]

Is anyone aware of this problem and/or know when they anticipate having this corrected?

When you run into problems like this I recommend submitting feedback using the feedback link found at the bottom of the web page in the footer. This will get the issue ticketed for resolution. Don't assume the ICS department has discovered the issue or that someone else has reported it. Expecting others to take the lead may unnecessarily delay getting the problem identified and assigned to those who can get the issue on the schedule for development work.

[williamsc]

This has happened in our unit, too! All the thumbnail images just show as broken link icons. It has also impacted PDFs uploaded to stories where that's been done. This has only been a problem in the last week. Previously everything displayed correctly and PDFs could be opened and read. I've even tried deleting and re-uploading an image but it doesn't show. And tried a new test story but with the same result. It's very frustrating as we're very active users of the tool and the members are frustrated they can't engage with the stories.

I have reported it via the feedback tab but with no results so far. Very frustrating. But glad it's not just us.