Bishops Food order web form fails

[subasant]

On Chrome, Edge, and Safari, every single time I hit 'Submit' or 'Save' on an online Bishops Food Order form, it fails. The following error appears each time.
"ISV code reduced the open transaction count. Custom plug-ins should not catch exceptions from OrganizationService calls and continue processing."

I've wasted more than 5 hours testing and trying different browsers and selecting different options. Would appreciate any help/fix

[joshpeirson@yahoo.com]

I was having the same issue. I spent about an hour trying different browsers and researching online with no success. Then I spent another hour testing different inputs on the form, i.e., different food quantities, selecting different members, non-unit members, different and no address, different phone numbers to notify the recipient, and it turned out to be the recipient's phone number. For whatever reason it didn't like the phone number, and it wasn't happy until I prefixed it with the "+1" US country code. So, +10005551234, 10005551234, 1(000) 555-1234, 1-000-555-1234, etc., worked.

[ssheffer@utah.gov]

Thank you!!! This solution worked for us too

[tex4ranger]

Fixing the phone number solved my problem too! Thank you! (Must have +1 then a space before the phone number begins in the US). Basically, just don't change it from the way the system auto-populates the phone number.

[keslercd]

Thank you! This was driving me and my Relief Society President crazy. It is still a problem as of today (Aug 25th 2026)

[emilyrohrbough]

I have checked the phone numbers. I am still having the same error code come up. Any other suggestions?

[ejonssona]

The phone number adjustment worked for me as well. Thank you!

[jenniestrader]

I had the same issue. “When submitting/saving a Bishop's Food Order in LCR, we receive error 0x8009000C: ‘ISV code reduced the open transaction count. Custom plug-ins should not catch exceptions from OrganizationService calls and continue processing.’ This occurs when we attempt to submit the order.” Did you get yours fixed? If so, what did you do?

[rmrichesjr]

I had the same issue. “When submitting/saving a Bishop's Food Order in LCR, we receive error 0x8009000C: ‘ISV code reduced the open transaction count. Custom plug-ins should not catch exceptions from OrganizationService calls and continue processing.’ This occurs when we attempt to submit the order.” Did you get yours fixed? If so, what did you do?

Please clear your browser's cache and delete Church-related cookies and try the operation again. If it still fails, please report the problem by the Feedback link/button or by calling the GSD.

[russellhltn]

Did you get yours fixed? If so, what did you do?

Have you tried formatting the phone number? Some messages here indicate that's solved the issue for some.

Apparently US phone numbers have to be prefixed with "+1". (International phone number standard).