Can't update phone number

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roseymay1
New Member
Posts: 1
Joined: Fri Sep 21, 2012 7:05 pm

Can't update phone number

#1

Post by roseymay1 »

I've tried to update my phone number a dozen times but it just won't take. I tried to update it a few months ago when I was in another stake and it followed me to my new stake and ward. It still won't let me change it. Please help.
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jdlessley
Community Moderators
Posts: 8878
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

#2

Post by jdlessley »

Can you please describe the steps you take to edit your phone number? At what point are you noticing there is a problem? What do you see happening, or not happening, when you notice the problem?

As an alternative you can always contact your ward clerk and give him the updated information.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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russellhltn
Community Administrator
Posts: 31971
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#3

Post by russellhltn »

In the directory, are you listed as a "parent" or as a child? I don't think children can edit their information even if they are an adult.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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