Unable to create events with locations selected

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rickk
Member
Posts: 134
Joined: Fri Aug 19, 2011 11:13 am
Location: Ridgefield, WA, USA

Unable to create events with locations selected

#1

Post by rickk »

Hello,

One of the building schedulers in our stake recently reported an issue where she was not able to create events and select locations. When she does this and selects save, the cursor spins for a moment and then the system returns to the event page and it has not been saved. I tried this and saw the same thing as well. We were previously able to do this, so has there been a recent update that might have broken this functionality?

As a test, I tried creating an event without a location selected and that worked. I then opened the event and added the building location info and that worked as well. Only when I try to create the original event with the location information do I see the problem.

Thanks,
Rick
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to create events with locations selected

#2

Post by russellhltn »

Does it do this with all locations or only for a particular location? What about at a different time? Is this a single event or a repeating event?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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rickk
Member
Posts: 134
Joined: Fri Aug 19, 2011 11:13 am
Location: Ridgefield, WA, USA

Re: Unable to create events with locations selected

#3

Post by rickk »

I only tried one of the buildings, but I did try selecting various rooms in that building. It was a single event for 1 hour that I tried adding on several different days (a test event).
russellhltn
Community Administrator
Posts: 31940
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to create events with locations selected

#4

Post by russellhltn »

I'd also ask over how long a period did you test? The system can be slow on a Sunday as everyone is on the system.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rickk
Member
Posts: 134
Joined: Fri Aug 19, 2011 11:13 am
Location: Ridgefield, WA, USA

Re: Unable to create events with locations selected

#5

Post by rickk »

This was tested on Saturday. She reported that she had been having the problem for a few days, do I don't think it is a "Sunday load" issue.
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