Problems viewing info in LCR using iPad

Discussions about the Leader and Clerk Resources on lds.org.
BKiestler
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Joined: Sun Aug 16, 2015 1:28 pm

Problems viewing info in LCR using iPad

#1

Post by BKiestler »

Is anyone else having problems viewing information in LCR? I cannot get anything in the home teaching section to work. I m using n iPad Air 2. I am the HP Group Leader and should have access.
russellhltn
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Re: Problems viewing info in LCR using iPad

#2

Post by russellhltn »

Make sure Private browsing is turned off.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lynnettelarsen
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Joined: Thu Aug 27, 2015 9:05 pm

Re: Problems viewing info in LCR using iPad

#3

Post by lynnettelarsen »

I am the RS president and am using an IPAD Air--it won't let me access the visiting teaching reports. My IPHONE works fine. Any suggestions?
russellhltn
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Re: Problems viewing info in LCR using iPad

#4

Post by russellhltn »

See the message above yours.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lynnettelarsen
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Re: Problems viewing info in LCR using iPad

#5

Post by lynnettelarsen »

Private browsing has always been off--it won't let me in to the visiting teaching section. I turned private browsing on and it still won't let me in--other suggestions?
mevans
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Location: California, USA

Re: Problems viewing info in LCR using iPad

#6

Post by mevans »

What do you mean by "it won't let you in"? Is the menu option missing, or is the menu option there and when you select it you are denied access? If you get an error message, what does it say?
mstauff
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Location: Lehi, UT USA

Re: Problems viewing info in LCR using iPad

#7

Post by mstauff »

The Safari private browsing mode issue should have been resolved a couple of weeks ago. This sounds like there might be something else going on.
zricks
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Joined: Sun Aug 21, 2011 8:49 am

Re: Problems viewing info in LCR using iPad

#8

Post by zricks »

If it helps, our EQ Secretary was having problems accessing HT information on his iPad. He's using Safari, and the most recent version of iOS. I'm attaching a screenshot. It looks like people are able to access the page, but the page isn't displaying correctly on the iPad.

The issue may be specific to the iPad, as I'm able to access the page on my iPhone 6+, and I don't see the errors.
LCR_HT.PNG
(78.8 KiB) Not downloaded yet
russellhltn
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Location: U.S.

Re: Problems viewing info in LCR using iPad

#9

Post by russellhltn »

It looks like a couple of things haven't loaded (the two spinning circles I see). That "something" seems to contain some values that it needs to display titles, etc.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mstauff
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Joined: Thu Dec 02, 2010 9:25 am
Location: Lehi, UT USA

Re: Problems viewing info in LCR using iPad

#10

Post by mstauff »

I've seen reports of this happening using Chrome on iOS, but not using Safari. Have they tried a different browser on the device?
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