Full time missionary not shown on LDS Tools iPhone app

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
trohlfing
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Full time missionary not shown on LDS Tools iPhone app

#1

Post by trohlfing »

We have a missionary serving from our ward who does NOT show up on the "Missionaries" list in LDS Tools (iPhone). I'm referring to the menu items accessed from the menu icon in the upper left corner of the main app screen. (Directory, Callings, Missionary, etc.). In the Missionary list, it has a section called "Serving Missionaries" and there are eight full-time missionaries listed there. But one is missing. If I open lds.org/lcr, and look at Leader and Clerk Resources, Organizations, and then select "Full Time Missionaries" it shows nine missionaries, including the one missionary missing from the iPhone app. (His listed start date is 16 Sept 2015.) Interestingly, the iPhone app does show one missionary couple with a later start date. How can I make the missing missionary show up on LDS Tools?
russellhltn
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Re: Full time missionary not shown on LDS Tools iPhone app

#2

Post by russellhltn »

trohlfing wrote:If I open lds.org/lcr, and look at Leader and Clerk Resources, Organizations, and then select "Full Time Missionaries" it shows nine missionaries, including the one missionary missing from the iPhone app.
What happens if you go to the Directory? Does it show 9 or 8?
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trohlfing
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Re: Full time missionary not shown on LDS Tools iPhone app

#3

Post by trohlfing »

Which "directory" are you talking about? The directory in LDS Tools doesn't show missionaries grouped together. But the missing missionary does show up under his family on the directory.
jonesrk
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Re: Full time missionary not shown on LDS Tools iPhone app

#4

Post by jonesrk »

trohlfing wrote:Which "directory" are you talking about? The directory in LDS Tools doesn't show missionaries grouped together. But the missing missionary does show up under his family on the directory.
lds.org/directory
Last edited by jonesrk on Mon Nov 09, 2015 1:45 pm, edited 1 time in total.
eblood66
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Re: Full time missionary not shown on LDS Tools iPhone app

#5

Post by eblood66 »

trohlfing wrote:Which "directory" are you talking about? The directory in LDS Tools doesn't show missionaries grouped together. But the missing missionary does show up under his family on the directory.
http://lds.org/directory
russellhltn
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Re: Full time missionary not shown on LDS Tools iPhone app

#6

Post by russellhltn »

trohlfing wrote:Which "directory" are you talking about?
lds.org/directory

On the left side, select "Missionary". You should see all full-time missionaries serving in the ward as well as serving from the ward.

If you have access, it might be interesting to check the missionary's privacy settings in his family. I don't think that has an effect, but it's worth checking.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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trohlfing
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Re: Full time missionary not shown on LDS Tools iPhone app

#7

Post by trohlfing »

OK, thanks for the clarification. When I look there (lds.org, Missionary), I see all nine expected missionaries. I looked at the missionary's records, and also his father's records, on lds.org/lcr. (I am the ward clerk.) I didn't see anything indicting any privacy settings there. I presume you mean the "contact settings" that one can see on his own profile. I didn't see any way I as the ward clerk can see his privacy settings. If he was set to "private" would that cause this issue?
russellhltn
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Re: Full time missionary not shown on LDS Tools iPhone app

#8

Post by russellhltn »

trohlfing wrote:I looked at the missionary's records, and also his father's records, on lds.org/lcr. (I am the ward clerk.) I didn't see anything indicting any privacy settings there.
I'm not sure if there's privacy settings in LCR. But as a ward clerk, you should be able to edit the contact information and privacy settings in the directory for all of the ward members.

I wouldn't think privacy settings would affect this, but I'm trying to think of what might be different that's causing the issue.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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aebrown
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Re: Full time missionary not shown on LDS Tools iPhone app

#9

Post by aebrown »

trohlfing wrote:How can I make the missing missionary show up on LDS Tools?
Have you recently done a Sync in LDS Tools?
trohlfing
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Re: Full time missionary not shown on LDS Tools iPhone app

#10

Post by trohlfing »

aebrown wrote:
trohlfing wrote:How can I make the missing missionary show up on LDS Tools?
Have you recently done a Sync in LDS Tools?
Yes on the sync, and I just re-sync'd, with no change in the result.
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