Duty to God progress is gone

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jgerke
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Duty to God progress is gone

Postby jgerke » Wed Jan 17, 2018 7:19 pm

My son was almost done with the Deacon section of his Duty to God. We had entered all the info online. Today when we logged on all his data is gone. Does anyone know how to fix this? If we can't get it back it is going to keep him from getting his Duty to God. He turns 14 in less than a month and can not go back and do everything over again.

russellhltn
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Re: Duty to God progress is gone

Postby russellhltn » Wed Jan 17, 2018 7:49 pm

Sometimes these things happen because a server has dropped out. I'd wait until the employees at CHQ get back in tomorrow.

I'd also double-check and make sure that he is logging in with his account and he's not accidentally getting in with someone else's.
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tanner1311
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Re: Duty to God progress is gone

Postby tanner1311 » Sun Jan 21, 2018 2:47 pm

The progress for all 3 of my sons is gone. Who can we contact about it?

rbryan
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Re: Duty to God progress is gone

Postby rbryan » Sun Jan 21, 2018 3:06 pm

The same thing happened to my son. He has been regularly working on his Duty to God online. He logged in today and it no longer shows the things he has completed.

russellhltn
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Re: Duty to God progress is gone

Postby russellhltn » Sun Jan 21, 2018 3:57 pm

I'd check back on Monday. Judging from other posts, the church seems to be having problems with its data center.
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jgerke
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Re: Duty to God progress is gone

Postby jgerke » Sun Jan 21, 2018 9:20 pm

Thanks for the replies. Looks like I am not the only one with an issue. Hopefully it gets resolved soon.

russellhltn
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Re: Duty to God progress is gone

Postby russellhltn » Mon Jan 22, 2018 12:01 am

If it hasn't come back after a working day, I'd suggest sending feedback via the DTG web page, or if it doesn't have one, the main lds.org page.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

joshsube
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Joined: Mon Jan 22, 2018 8:27 am

Re: Duty to God progress is gone

Postby joshsube » Mon Jan 22, 2018 9:26 am

Has this been fixed? I have Deacons experiencing this same issue. Thanks!

schaefman00
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Re: Duty to God progress is gone

Postby schaefman00 » Wed Jan 24, 2018 5:45 pm

I submitted feedback today to lds.org feedback page regarding this issue. I really hope they get this fixed soon! My sons have spent lots of time entering their information. We encouraged them to go this route because the seem to lose their DtG books every other month :).

joshuarbaird
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Joined: Thu Jan 25, 2018 10:17 am

Re: Duty to God progress is gone

Postby joshuarbaird » Thu Jan 25, 2018 10:20 am

I have had the same problem. My son has worked diligently over the last several months on his Duty to God. When we logged on today, all progress was gone. :shock: Any updates on this?

Thanks

Margie Baird


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