red circle with line through it

Discussions about the Online Donation system.
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FMHaymes
New Member
Posts: 1
Joined: Tue Jul 03, 2018 8:59 am

red circle with line through it

#1

Post by FMHaymes »

I just became a member and put in the wrong account number to pay my tithing last month. This month I put in the correct number but when I go to check the box I agree at the bottom. It will not let me check the box it shows a red circle with a line through it. I do not know how to fix it or get past it. Please help, I would like to pay my tithing online.
lajackson
Community Moderators
Posts: 10591
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: red circle with line through it

#2

Post by lajackson »

I would begin by verifying that you have the correct bank routing number and account number. If the routing number is not recognized, you will not be able to verify it.

Also, make sure that you have a valid email address associated with your LDS Account.
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