LDS Tools sync down 2019-02-10

Any discussions around the Member Tools App on various mobile and electronic devices
scgallafent
Church Employee
Church Employee
Posts: 2895
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

LDS Tools sync down 2019-02-10

#1

Post by scgallafent »

We have been experiencing a problem this morning and have disabled LDS Tools syncs while we troubleshoot the issue. It is likely that LDS Tools sync will be disabled until about 5:00 PM Mountain Time today.
steele7
Member
Posts: 51
Joined: Wed Dec 10, 2014 11:26 am

Re: LDS Tools sync down 2019-02-10

#2

Post by steele7 »

Any update on this? I still am unable to Sync as of a few minutes ago. Also, when I try to go to 'Contact Us' I get an error that states 'Warning Invalid Email:' and it doesn't allow me to proceed.
scgallafent
Church Employee
Church Employee
Posts: 2895
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: LDS Tools sync down 2019-02-10

#3

Post by scgallafent »

The sync processes were brought up at about 5:15 PM on Sunday. If you're having an issue, it is not related to this.
steele7
Member
Posts: 51
Joined: Wed Dec 10, 2014 11:26 am

Re: LDS Tools sync down 2019-02-10

#4

Post by steele7 »

Thanks.

I am still getting an error when trying to sync as well as with Contact Us so I can't report the problem through the app. When I try to sync it gets about 3/4 of the way through and then I get an error - Error Downloading, and it quits.

Any suggestions on what to do if sync should be working and being unable to contact through 'Contact Us'?
steele7
Member
Posts: 51
Joined: Wed Dec 10, 2014 11:26 am

Re: LDS Tools sync down 2019-02-10

#5

Post by steele7 »

I just delete the app and reinstalled and now I can't even login. I am taken to the login screen, add my credentials, it starts to download and then takes me back to the login screen.
User avatar
sbradshaw
Community Moderators
Posts: 5490
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
Contact:

Re: LDS Tools sync down 2019-02-10

#6

Post by sbradshaw »

steele7 wrote:I just delete the app and reinstalled and now I can't even login. I am taken to the login screen, add my credentials, it starts to download and then takes me back to the login screen.
What version of LDS Tools are you running, and on what kind of device?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
steele7
Member
Posts: 51
Joined: Wed Dec 10, 2014 11:26 am

Re: LDS Tools sync down 2019-02-10

#7

Post by steele7 »

Version 3.5.3 (6417) on an iPhone 7.
Peterure@gmail.com
New Member
Posts: 2
Joined: Tue Feb 12, 2019 2:58 pm

Re: LDS Tools sync down 2019-02-10

#8

Post by Peterure@gmail.com »

I just tried an initial sync on 20190212@15:00MST on Samsung Galaxy S8+ and received "servers down for maintenance" message. Any update on resolution timing or if I should be looking at my device for issues with sync?
scgallafent
Church Employee
Church Employee
Posts: 2895
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: LDS Tools sync down 2019-02-10

#9

Post by scgallafent »

Peterure@gmail.com wrote:Any update on resolution timing or if I should be looking at my device for issues with sync?
If you were to read back a few messages, you would see a reply from me that the services were turned back on at about 5:15 PM on Sunday.
pyz01
New Member
Posts: 12
Joined: Sun Jun 24, 2018 9:19 pm

Re: LDS Tools sync down 2019-02-10

#10

Post by pyz01 »

I still cannot sync with my Android Device. Fusion 5 Android 8.1.
Post Reply

Return to “Member Tools”