Trouble loading Leader and Clerk Info Page for days

[carolinsmith]

Hello,

My leadership and clerk information page is not loading. It is quite an inconvenient time, since I need to send out emails today regarding Mutual tomorrow. Getting every parent email out of the tools app is too much to ask for.

I have logged in and out of my account, used a different browser. Restarted computer. Is something with the server not working?

I hope answers can be found soon.

Thank you!

[davesudweeks]

Your first line of defense for tech issues is your ward clerk. He can seek assistance from the stake clerk or service center if needed. If someone on this user-to-user help forum knows the answer, they will chime in.

The other thing you can do is submit feedback from any church web page, which will be read and forwarded to the appropriate folks who can look into it.

[russellhltn]

Odds are, something is wrong with your account or how your calling is recorded. In short, the MRN of the person holding a standard position that grants access to LCR has to match the MRN on the account you are using for it to work. And, I'd add that you have to have the calling for 24 hours before everything starts to work.

Secondly, you should disable any ad-blockers or other security add-ons for the church domains. The ad-blockers can prevent things from working. And church domains don't have any ads that would be blocked anyway.