Unable to Change Profile Photos

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New Member
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Joined: Fri Sep 13, 2019 3:03 am

Unable to Change Profile Photos


Post by mckinleymolina »

I am trying to remove older photos on my profile through the app and it will not let me delete the current photo or upload a new one. I have deleted the app and re-downloaded it. All the software is up to date. Has anyone else had this experience? What have you done to fix it?
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Joined: Tue May 22, 2012 1:52 pm
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Re: Unable to Change Profile Photos


Post by mevans »

By "app" I believe you are referring to the Member Tools app on mobile devices, right? Try using the Ward Directory and Map app on the church website (accessed through a web browser). Sometimes one tool is more successful than another.

Other thoughts:
- If you are under 18, you may need to have a parent do it.
- Try a different web browser

If that doesn't work, talk to your ward clerk or assistant clerk to see if he can help. They have access to Leader and Clerk Resources, which is yet another way to get your photo changed.

If all else fails, come back here and tell us what you've done and we will try to help. The whole photo mechanism periodically has problems.
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Re: Unable to Change Profile Photos


Post by pelthail »

I also have had this issue. I haven’t been able to update photos on the LDS Tools app for the past few years. I have only been successful doing it from the church’s website.
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