Member account

Some discussions just don't fit into a well defined box. Use this forum to discuss general topics and issues revolving around the Church and the technology offerings we use and share.
courtneymariegardner
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Posts: 1
Joined: Sat Sep 28, 2019 6:21 am

Member account

Postby courtneymariegardner » Sat Sep 28, 2019 6:33 am

We have a primary teacher past due on the protection training. When asked about it, she said that she cannot access her member account. She can’t remember her username and password, and the she can’t access the email associated with her account. She says she has tried to make a new account, but because her membership record number is already in use it won’t work. I’m at a loss on how to help her, can anyone help me find a solution for this problem?

jdlessley
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Posts: 8458
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Member account

Postby jdlessley » Sat Sep 28, 2019 8:36 am

If you are the ward clerk you can call the Global Service Center (GSC) to initiate contact with them for her. They will provide instructions so she can call them to get her account straightened out.

If you are not the clerk then have her contact him so he can get her into communication with the GSC.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?


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