Cannot sync Member Tools
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hermansenlori1
- New Member
- Posts: 1
- Joined: Sun Oct 13, 2019 4:27 pm
Cannot sync Member Tools
I have not been able to get in to my account for tools in months. I keep trying to sync and it just keeps spinning. It will never finish. Please help!
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jdlessley
- Community Moderators
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- Joined: Mon Mar 17, 2008 12:30 am
- Location: USA, TX
Re: Cannot sync Member Tools
What is your operating system and version and what version of Member Tools do you have installed?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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rileyclark
- New Member
- Posts: 2
- Joined: Sun Nov 10, 2019 12:42 pm
Re: Cannot sync Member Tools
I am having same trouble - will not sync. A sync gives error message "Some information could not be downloaded, please try again. later." I have tried repeatedly over several months. I have deleted the app and downloaded the latest version. No change.
I am using an iPhone XS running current iOS (13.2.2). I have the same problem with my iPad (also running current iOS).
Any suggestions?
I am using an iPhone XS running current iOS (13.2.2). I have the same problem with my iPad (also running current iOS).
Any suggestions?
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russellhltn
- Community Administrator
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- Location: U.S.
Re: Cannot sync Member Tools
I'd clear out the data in the app (sorry, I don't know how to do this in iOS). Especially if this started after you were released from a leadership position.rileyclark wrote:Any suggestions?
I'd that doesn't work, I'd use the in app feedback to report it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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rileyclark
- New Member
- Posts: 2
- Joined: Sun Nov 10, 2019 12:42 pm
Re: Cannot sync Member Tools
I uninstalled the app, so it has no data whatsoever. Without the sync capability, I have nothing. Under "Help", Contact Us, I get the error message" CannotSendEmail CannotSend EmailMsg"