Members have incorrect family names in directory

[Pollerton]

I'm a clerk in a married student ward, and we have two couples who are listed under the wrong family name in Tools. When you click on their name and go to the household screen, everything is correct there. Everything is correct in LCR as well.

Is there anything I can do to fix that? Thanks.

[rmrichesjr]

In LCR, are the incorrect family names in the 'Preferred Name' box? If so, fixing that box should solve it.

[eblood66]

Also check the Household name (open the Member Profile for one spouse, click on the Household tab and then click on the Edit Household button at the bottom).

[TrevorjBurn]

I'm a clerk in a married student ward and have seen this as well in Member Tools. We have two couples who are listed under the wrong family name, however, the correct family name is shown when you view the household screen. In LCR the family names are correct in the 'Preferred Name' box and the household name is correct after clicking on the Edit Household button.

Is there another place where this can be corrected?

Thank you.

[andrewhardy]

I am a clerk in my ward. We just had a couple move into our ward and I am getting the same issue. Everything shows up normal except in the directory, their last name is different from what their records are showing (it is his mothers last name, his parents are divorced, and they were previously living with her before moving in).

[russellhltn]

If you've checked the different name boxes, including household name, then I'd call support.

[jdlessley]

(it is his mothers last name, his parents are divorced, and they were previously living with her before moving in).

Check the household name in the Household tab. Click the Edit Household Name button to see what is there and, if necessary, change it to correlate with the family name. The previous ward's clerk may have changed the household name to group the family with the mother in the ward directory.

[scgallafent]

I am a clerk in my ward. We just had a couple move into our ward and I am getting the same issue. Everything shows up normal except in the directory, their last name is different from what their records are showing (it is his mothers last name, his parents are divorced, and they were previously living with her before moving in).

Call the Global Service Desk on this one. You won't be able to fix it. The problem has been documented by the developers, but the specific system causing the issue hasn't been isolated. It promises to be a fun one to resolve.