-member of the bishopric
App does not recognize membership number
-
adietze
- New Member
- Posts: 1
- Joined: Sat Mar 28, 2020 10:34 am
App does not recognize membership number
A member in my ward says the app doesn’t recognize her membership record number. Help please
-member of the bishopric
-member of the bishopric
-
russellhltn
- Community Administrator
- Posts: 35958
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: App does not recognize membership number
First, at the risk of being picky "the app" doesn't ask for a MRN. It needs to be part of her Church Account.
Make sure she has the correct MRN. What's written on her temple recommend could be incorrect.
Lastly, the most common problem is that the member already has an account they've forgotten about. Perhaps created for FamilySearch, Seminary, BYU, etc. They'll need to recover that account.
Make sure she has the correct MRN. What's written on her temple recommend could be incorrect.
Lastly, the most common problem is that the member already has an account they've forgotten about. Perhaps created for FamilySearch, Seminary, BYU, etc. They'll need to recover that account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.