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Re: Tools Not syncing

Posted: Sun Oct 18, 2020 7:00 pm
by christyshannons
Apple 8plus won’t load sync. Have reinstalled multiple times. After login, auto sync page comes up and the sync circle makes it less than a quarter of the way and stalls. My aunt’s is doing the same thing on her Apple older model. Please fix, we have new callings and people I need to find!!! Thank you!! :!:

Re: Tools Not syncing

Posted: Mon Oct 19, 2020 12:06 pm
by jdlessley
christyshannons wrote: Please fix, we have new callings and people I need to find!!!
Sorry, but the forum is user-to-user help and support. There is nothing we can do. You will need to send feedback from within the app to get your issue to those who can do anything about it.

Re: Tools Not syncing

Posted: Sun Jan 31, 2021 11:20 am
by jeanniew1958
It’s Jan 2021 and my lds tools is failing to sync I thought of signing out but it says that if you sign out you lose all the data. Please help me to fix this problem.

Re: Tools Not syncing

Posted: Sun Jan 31, 2021 11:50 am
by russellhltn
jeanniew1958 wrote:It’s Jan 2021 and my lds tools is failing to sync I thought of signing out but it says that if you sign out you lose all the data. Please help me to fix this problem.
You posted this on a Sunday. Sundays are a bad day to sync. Too many are doing it at the same time.

Re: Tools Not syncing

Posted: Sun Feb 07, 2021 9:36 am
by spinordie
When I login it asked to sync but errors out. Hasn’t synced in 5 months. My app updates, but my ward info is out of date.

Re: Tools Not syncing

Posted: Thu Oct 14, 2021 11:50 am
by williamsuman
I’ve done both manual and auto updating both the member lists are all trunkaded with just one or two names in each section. I have an iPhone XR with iOS 14.7.1. How do I make the updating feature work?

Re: Tools Not syncing

Posted: Thu Oct 14, 2021 1:19 pm
by russellhltn
williamsuman wrote: Thu Oct 14, 2021 11:50 am I’ve done both manual and auto updating both the member lists are all trunkaded with just one or two names in each section. I have an iPhone XR with iOS 14.7.1. How do I make the updating feature work?
What country are you in? Some countries, (like the US) are "opt-out", meaning that by default, all members are listed unless they opt-out.

Other countries, with strict privacy laws (like the UK) are "opt-in", meaning that members have to take action to be listed in the directory. As a result, the ward list is rather short unless you're on the Ward Council.

Re: Tools Not syncing

Posted: Thu Oct 14, 2021 2:47 pm
by sbradshaw
williamsuman wrote: Thu Oct 14, 2021 11:50 am I’ve done both manual and auto updating both the member lists are all trunkaded with just one or two names in each section. I have an iPhone XR with iOS 14.7.1. How do I make the updating feature work?
I've found that sometimes I have to sign out, then sign back in, to get the latest data. To sign out in iOS Member Tools, go to More > Settings > Sign Out.