Member Tools missing lots of contacts after sync

[bhawley]

On a members phone (Galaxy S9), Member tools has been working well until the last time it synched. Now they only have random parts of wards listed. Maybe 1/3 or less. They show up all through the alphabet, often just one name under a letter. We have tried resynching, uninstalling and reinstalling, rebooting, etc. Works fine on the normal online browser site. Thoughts?

[russellhltn]

What you describe would be normal if a member who used to be on the Ward Council was released and you're in a country with strict privacy rights.

Those countries require members to op-in to the directory.

[bhawley]

This is a US member in Utah, who can login on the website and see all members, but only gets a few from each ward showing up in the app. No calling changes in the past while, and things were working just a month ago. Appears to be an app sync issue.

[russellhltn]

Someone else has reported the same issue, suggesting it's a problem on the server side.

That's rather unusual as usually it's either all or nothing as far as any category of information goes. I wasn't aware in in ward/out of ward being handled as a separate service.

You can report it via the app, but all you can do is be patient and sync at times when the server is unlikely to be busy.

[scgallafent]

Please report it using in-app feedback. That should give them the information they need to start working back through the chain to see if something isn't working.

[bhawley]

Thank you. It is weird in that it is only getting 20-30% of the membership lists across all wards in the stake. I will have them submit a ticket through the app.

[russellhltn]

It's normal to not see children, and maybe youth in other wards, but only 20-30% is excessive for a country using opt-out.

[rmdunford]

I've confirmed this issue with several Android users in our stake. In addition, I have tested it on my previous Android phone with an older version of the app and it populates everything correctly.

It's being talked about online, so I know it's not just our stake, and the fact that it's affecting new updates tells me it's something with the newest version of the app.

I talked to one member who had everything populated correctly, but hadn't updated for several weeks. As soon as he updated, it stopped showing everything. Some wards have a few members, some none at all. Some positions are there and others not.

[davesudweeks]

I just updated to the newest version available in the play store (ver. 4.0.4-(101387.5) and then synced the data. I'm on Android 9.

It appears all members are visible in all wards in my stake. Stake date appears to be properly populated. I am in the US (Oklahoma).

[scgallafent]

This is fixed in version 4.0.4, which is in beta. It looks like davesudweeks has it. It will roll out generally shortly.