Member Tools missing lots of contacts after sync

Discussions around the Android version of the Member Tools application
bhawley
New Member
Posts: 7
Joined: Fri Mar 13, 2020 9:11 am

Member Tools missing lots of contacts after sync

#1

Post by bhawley »

On a members phone (Galaxy S9), Member tools has been working well until the last time it synched. Now they only have random parts of wards listed. Maybe 1/3 or less. They show up all through the alphabet, often just one name under a letter. We have tried resynching, uninstalling and reinstalling, rebooting, etc. Works fine on the normal online browser site. Thoughts?
Grove Creek STS
russellhltn
Community Administrator
Posts: 31512
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools missing lots of contacts after sync

#2

Post by russellhltn »

What you describe would be normal if a member who used to be on the Ward Council was released and you're in a country with strict privacy rights.

Those countries require members to op-in to the directory.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
bhawley
New Member
Posts: 7
Joined: Fri Mar 13, 2020 9:11 am

Re: Member Tools missing lots of contacts after sync

#3

Post by bhawley »

This is a US member in Utah, who can login on the website and see all members, but only gets a few from each ward showing up in the app. No calling changes in the past while, and things were working just a month ago. Appears to be an app sync issue.
Grove Creek STS
russellhltn
Community Administrator
Posts: 31512
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools missing lots of contacts after sync

#4

Post by russellhltn »

Someone else has reported the same issue, suggesting it's a problem on the server side.

That's rather unusual as usually it's either all or nothing as far as any category of information goes. I wasn't aware in in ward/out of ward being handled as a separate service.

You can report it via the app, but all you can do is be patient and sync at times when the server is unlikely to be busy.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scgallafent
Church Employee
Church Employee
Posts: 2942
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Member Tools missing lots of contacts after sync

#5

Post by scgallafent »

Please report it using in-app feedback. That should give them the information they need to start working back through the chain to see if something isn't working.
bhawley
New Member
Posts: 7
Joined: Fri Mar 13, 2020 9:11 am

Re: Member Tools missing lots of contacts after sync

#6

Post by bhawley »

Thank you. It is weird in that it is only getting 20-30% of the membership lists across all wards in the stake. I will have them submit a ticket through the app.
Grove Creek STS
russellhltn
Community Administrator
Posts: 31512
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools missing lots of contacts after sync

#7

Post by russellhltn »

It's normal to not see children, and maybe youth in other wards, but only 20-30% is excessive for a country using opt-out.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rmdunford
New Member
Posts: 7
Joined: Sat Jul 27, 2013 8:20 pm

Re: Member Tools missing lots of contacts after sync

#8

Post by rmdunford »

I've confirmed this issue with several Android users in our stake. In addition, I have tested it on my previous Android phone with an older version of the app and it populates everything correctly.

It's being talked about online, so I know it's not just our stake, and the fact that it's affecting new updates tells me it's something with the newest version of the app.

I talked to one member who had everything populated correctly, but hadn't updated for several weeks. As soon as he updated, it stopped showing everything. Some wards have a few members, some none at all. Some positions are there and others not.
davesudweeks
Senior Member
Posts: 2242
Joined: Sun May 09, 2010 9:16 pm
Location: Oklahoma, USA

Re: Member Tools missing lots of contacts after sync

#9

Post by davesudweeks »

I just updated to the newest version available in the play store (ver. 4.0.4-(101387.5) and then synced the data. I'm on Android 9.

It appears all members are visible in all wards in my stake. Stake date appears to be properly populated. I am in the US (Oklahoma).
scgallafent
Church Employee
Church Employee
Posts: 2942
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Member Tools missing lots of contacts after sync

#10

Post by scgallafent »

This is fixed in version 4.0.4, which is in beta. It looks like davesudweeks has it. It will roll out generally shortly.
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